Files
osTicket/include/class.controller.php
Peter Rotich d4d9c4242f fetcher: Mail Fetcher / Parser Error Handling
Prior to osTicket `v1.17.x` email fetching required and used php-imap module to
decode and parse emails, whereas locally or remotely piped emails (via API
endpoint) used a Raw Email Parser ("Mail Parser").

Using two separate backends meant duplicated code, logic and inconsistent email
processing.

Starting with osTicket `v1.17.0`, we overhauled the Email Backend to OAuth2
support and in the process we switched toxusing a unified Mail Parser for both
fetched and piped emails. To determined how the email got delivered in order to
handle errors for the interfaces accodingly, we relied on `PHP_SAP`I /
`php_sapi_name()`.

That was shortsighted because of the value of `PHP_SAPI` can be different in
the following cases;

1. Email Fetching can be triggered by autocron (Staff Activity) or by a remote
task (API)

2. `PHP_SAPI` cannot be relied on for php installations using php-fpm, php-cgi
or custom binaries for php CLI executable

3. Cron Job / Task entry "user-name" or "command path" might use separate php
executables (related to `#2`)

4. Triggering cron/php via php-fpm socket connection e.g using FastCGI Client

Since emails are fetched in batches - Email Fetching, unlike stateless API
requests, should be considered a CLI operation regardless of how it gets
trigerred, this necessary so the system can gracefully handle fetch and parse
errors.

This commit does just that and a few other minor logic / code cleanup.

~ Peter - with love!
2022-11-18 11:49:12 +00:00

45 lines
1.2 KiB
PHP

<?php
/*********************************************************************
class.controller.php
Peter Rotich
Copyright (c) osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
abstract class Controller {
/*
* access
*
* This routine can be defined downstream to check if user has
* permission to call routines in the controller.
*
*/
function access() {
return true;
}
// Wrapper for onFatalError
public function exerr($code, $error='') {
return $this->onFatalError($code, $error);
}
public function onFatalError($code, $error) {
$this->onError($code, $error);
// On error should exit but we're making doubly sure
$this->response($code, $error);
exit();
}
protected function response($code, $response) {
Http::response($code, $response);
exit();
}
abstract function onError($code, $error, $title=null, $logOnly=false);
}