25bf88f429
This updates all the old, outdated osTicket links in the software. This includes things like the forum URL, the support URL, the Installation Guide URL, etc.
51 lines
1.9 KiB
YAML
51 lines
1.9 KiB
YAML
#
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# Welcome ticket template
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#
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# When the system if first installed and the installer finishes setting up
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# the database, it creates a first ticket with a welcome message to the
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# administrator
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#
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---
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deptId: 1 # support
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topicId: 1 # support
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name: osTicket Support
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email: support@osticket.com
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source: Web # notrans
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subject: osTicket Installed!
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message: |
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<p>
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Thank you for choosing osTicket.
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</p><p>
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Please make sure you join the <a
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href="https://forum.osticket.com">osTicket forums</a> and our <a
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href="https://osticket.com">mailing list</a> to stay up to date
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on the latest news, security alerts and updates. The osTicket forums are
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also a great place to get assistance, guidance, tips, and help from
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other osTicket users. In addition to the forums, the osTicket wiki
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provides a useful collection of educational materials, documentation,
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and notes from the community. We welcome your contributions to the
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osTicket community.
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</p><p>
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If you are looking for a greater level of support, we provide
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professional services and commercial support with guaranteed response
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times, and access to the core development team. We can also help
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customize osTicket or even add new features to the system to meet your
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unique needs.
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</p><p>
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If the idea of managing and upgrading this osTicket installation is
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daunting, you can try osTicket as a hosted service at <a
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href="https://supportsystem.com">https://supportsystem.com/</a> --
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no installation required and we can import your data! With
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SupportSystem's turnkey infrastructure, you get osTicket at its best,
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leaving you free to focus on your customers without the burden of making
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sure the application is stable, maintained, and secure.
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</p><p>
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Cheers,
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</p><p>
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-<br/>
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osTicket Team https://osticket.com/
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</p><p>
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<strong>PS.</strong> Don't just make customers happy, make happy
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customers!
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</p>
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