d93089b386
This means Agents can no longer choose to add a BCC User while creating or responding to a Ticket. This also means that if a User emails in a Ticket where someone is BCC'd, the Ticket will be created without the BCC'd User(s). If an email is sent where the Department email is BCC'd, a Ticket is created for that Department and other Users in the email are added as Collaborators. This also changes the response options for Agents. They now have the options to: - Reply All (User + Collaborators) - Reply to User (only the User) - Do not Email Reply (Previously the options were Reply All, Reply to User, Reply to CC + User, Reply to BCC, Do not Email Reply)
1253 lines
58 KiB
PHP
1253 lines
58 KiB
PHP
<?php
|
|
//Note that ticket obj is initiated in tickets.php.
|
|
if(!defined('OSTSCPINC') || !$thisstaff || !is_object($ticket) || !$ticket->getId()) die('Invalid path');
|
|
|
|
//Make sure the staff is allowed to access the page.
|
|
if(!@$thisstaff->isStaff() || !$ticket->checkStaffPerm($thisstaff)) die('Access Denied');
|
|
|
|
//Re-use the post info on error...savekeyboards.org (Why keyboard? -> some people care about objects than users!!)
|
|
$info=($_POST && $errors)?Format::input($_POST):array();
|
|
|
|
//Get the goodies.
|
|
$dept = $ticket->getDept(); //Dept
|
|
$role = $ticket->getRole($thisstaff);
|
|
$staff = $ticket->getStaff(); //Assigned or closed by..
|
|
$user = $ticket->getOwner(); //Ticket User (EndUser)
|
|
$team = $ticket->getTeam(); //Assigned team.
|
|
$sla = $ticket->getSLA();
|
|
$lock = $ticket->getLock(); //Ticket lock obj
|
|
if (!$lock && $cfg->getTicketLockMode() == Lock::MODE_ON_VIEW)
|
|
$lock = $ticket->acquireLock($thisstaff->getId());
|
|
$mylock = ($lock && $lock->getStaffId() == $thisstaff->getId()) ? $lock : null;
|
|
$id = $ticket->getId(); //Ticket ID.
|
|
|
|
//Useful warnings and errors the user might want to know!
|
|
if ($ticket->isClosed() && !$ticket->isReopenable())
|
|
$warn = sprintf(
|
|
__('Current ticket status (%s) does not allow the end user to reply.'),
|
|
$ticket->getStatus());
|
|
elseif ($ticket->isAssigned()
|
|
&& (($staff && $staff->getId()!=$thisstaff->getId())
|
|
|| ($team && !$team->hasMember($thisstaff))
|
|
))
|
|
$warn.= sprintf(' <span class="Icon assignedTicket">%s</span>',
|
|
sprintf(__('Ticket is assigned to %s'),
|
|
implode('/', $ticket->getAssignees())
|
|
));
|
|
|
|
if (!$errors['err']) {
|
|
|
|
if ($lock && $lock->getStaffId()!=$thisstaff->getId())
|
|
$errors['err'] = sprintf(__('%s is currently locked by %s'),
|
|
__('This ticket'),
|
|
$lock->getStaffName());
|
|
elseif (($emailBanned=Banlist::isBanned($ticket->getEmail())))
|
|
$errors['err'] = __('Email is in banlist! Must be removed before any reply/response');
|
|
elseif (!Validator::is_valid_email($ticket->getEmail()))
|
|
$errors['err'] = __('EndUser email address is not valid! Consider updating it before responding');
|
|
}
|
|
|
|
$unbannable=($emailBanned) ? BanList::includes($ticket->getEmail()) : false;
|
|
|
|
if($ticket->isOverdue())
|
|
$warn.=' <span class="Icon overdueTicket">'.__('Marked overdue!').'</span>';
|
|
|
|
?>
|
|
<div>
|
|
<div class="sticky bar">
|
|
<div class="content">
|
|
<div class="pull-right flush-right">
|
|
<?php
|
|
if ($thisstaff->hasPerm(Email::PERM_BANLIST)
|
|
|| $role->hasPerm(Ticket::PERM_EDIT)
|
|
|| ($dept && $dept->isManager($thisstaff))) { ?>
|
|
<span class="action-button pull-right" data-placement="bottom" data-dropdown="#action-dropdown-more" data-toggle="tooltip" title="<?php echo __('More');?>">
|
|
<i class="icon-caret-down pull-right"></i>
|
|
<span ><i class="icon-cog"></i></span>
|
|
</span>
|
|
<?php
|
|
}
|
|
|
|
if ($role->hasPerm(Ticket::PERM_EDIT)) { ?>
|
|
<span class="action-button pull-right"><a data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Edit'); ?>" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=edit"><i class="icon-edit"></i></a></span>
|
|
<?php
|
|
} ?>
|
|
<span class="action-button pull-right" data-placement="bottom" data-dropdown="#action-dropdown-print" data-toggle="tooltip" title="<?php echo __('Print'); ?>">
|
|
<i class="icon-caret-down pull-right"></i>
|
|
<a id="ticket-print" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print"><i class="icon-print"></i></a>
|
|
</span>
|
|
<div id="action-dropdown-print" class="action-dropdown anchor-right">
|
|
<ul>
|
|
<li><a class="no-pjax" target="_blank" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print¬es=0"><i
|
|
class="icon-file-alt"></i> <?php echo __('Ticket Thread'); ?></a>
|
|
<li><a class="no-pjax" target="_blank" href="tickets.php?id=<?php echo $ticket->getId(); ?>&a=print¬es=1"><i
|
|
class="icon-file-text-alt"></i> <?php echo __('Thread + Internal Notes'); ?></a>
|
|
</ul>
|
|
</div>
|
|
<?php
|
|
// Transfer
|
|
if ($role->hasPerm(Ticket::PERM_TRANSFER)) {?>
|
|
<span class="action-button pull-right">
|
|
<a class="ticket-action" id="ticket-transfer" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Transfer'); ?>"
|
|
data-redirect="tickets.php"
|
|
href="#tickets/<?php echo $ticket->getId(); ?>/transfer"><i class="icon-share"></i></a>
|
|
</span>
|
|
<?php
|
|
} ?>
|
|
|
|
<?php
|
|
// Assign
|
|
if ($ticket->isOpen() && $role->hasPerm(Ticket::PERM_ASSIGN)) {?>
|
|
<span class="action-button pull-right"
|
|
data-dropdown="#action-dropdown-assign"
|
|
data-placement="bottom"
|
|
data-toggle="tooltip"
|
|
title=" <?php echo $ticket->isAssigned() ? __('Assign') : __('Reassign'); ?>"
|
|
>
|
|
<i class="icon-caret-down pull-right"></i>
|
|
<a class="ticket-action" id="ticket-assign"
|
|
data-redirect="tickets.php"
|
|
href="#tickets/<?php echo $ticket->getId(); ?>/assign"><i class="icon-user"></i></a>
|
|
</span>
|
|
<div id="action-dropdown-assign" class="action-dropdown anchor-right">
|
|
<ul>
|
|
<?php
|
|
// Agent can claim team assigned ticket
|
|
if (!$ticket->getStaff()
|
|
&& (!$dept->assignMembersOnly()
|
|
|| $dept->isMember($thisstaff))
|
|
) { ?>
|
|
<li><a class="no-pjax ticket-action"
|
|
data-redirect="tickets.php"
|
|
href="#tickets/<?php echo $ticket->getId(); ?>/claim"><i
|
|
class="icon-chevron-sign-down"></i> <?php echo __('Claim'); ?></a>
|
|
<?php
|
|
} ?>
|
|
<li><a class="no-pjax ticket-action"
|
|
data-redirect="tickets.php"
|
|
href="#tickets/<?php echo $ticket->getId(); ?>/assign/agents"><i
|
|
class="icon-user"></i> <?php echo __('Agent'); ?></a>
|
|
<li><a class="no-pjax ticket-action"
|
|
data-redirect="tickets.php"
|
|
href="#tickets/<?php echo $ticket->getId(); ?>/assign/teams"><i
|
|
class="icon-group"></i> <?php echo __('Team'); ?></a>
|
|
</ul>
|
|
</div>
|
|
<?php
|
|
} ?>
|
|
<div id="action-dropdown-more" class="action-dropdown anchor-right">
|
|
<ul>
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_EDIT)) { ?>
|
|
<li><a class="change-user" href="#tickets/<?php
|
|
echo $ticket->getId(); ?>/change-user"><i class="icon-user"></i> <?php
|
|
echo __('Change Owner'); ?></a></li>
|
|
<?php
|
|
}
|
|
|
|
if($ticket->isOpen() && ($dept && $dept->isManager($thisstaff))) {
|
|
|
|
if($ticket->isAssigned()) { ?>
|
|
<li><a class="confirm-action" id="ticket-release" href="#release"><i class="icon-user"></i> <?php
|
|
echo __('Release (unassign) Ticket'); ?></a></li>
|
|
<?php
|
|
}
|
|
|
|
if(!$ticket->isOverdue()) { ?>
|
|
<li><a class="confirm-action" id="ticket-overdue" href="#overdue"><i class="icon-bell"></i> <?php
|
|
echo __('Mark as Overdue'); ?></a></li>
|
|
<?php
|
|
}
|
|
|
|
if($ticket->isAnswered()) { ?>
|
|
<li><a class="confirm-action" id="ticket-unanswered" href="#unanswered"><i class="icon-circle-arrow-left"></i> <?php
|
|
echo __('Mark as Unanswered'); ?></a></li>
|
|
<?php
|
|
} else { ?>
|
|
<li><a class="confirm-action" id="ticket-answered" href="#answered"><i class="icon-circle-arrow-right"></i> <?php
|
|
echo __('Mark as Answered'); ?></a></li>
|
|
<?php
|
|
}
|
|
} ?>
|
|
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_TRANSFER)) { ?>
|
|
<li><a href="#tickets/<?php echo $ticket->getId();
|
|
?>/referrals" class="ticket-action"
|
|
data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>" >
|
|
<i class="icon-exchange"></i> <?php echo __('Manage Referrals'); ?></a></li>
|
|
<?php
|
|
} ?>
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_EDIT)) { ?>
|
|
<li><a href="#ajax.php/tickets/<?php echo $ticket->getId();
|
|
?>/forms/manage" onclick="javascript:
|
|
$.dialog($(this).attr('href').substr(1), 201);
|
|
return false"
|
|
><i class="icon-paste"></i> <?php echo __('Manage Forms'); ?></a></li>
|
|
<?php
|
|
}
|
|
|
|
if ($role->hasPerm(Ticket::PERM_REPLY)) {
|
|
?>
|
|
<li>
|
|
|
|
<?php
|
|
$recipients = __(' Manage Collaborators');
|
|
|
|
echo sprintf('<a class="collaborators manage-collaborators"
|
|
href="#thread/%d/collaborators"><i class="icon-group"></i>%s</a>',
|
|
$ticket->getThreadId(),
|
|
$recipients);
|
|
?>
|
|
</li>
|
|
<?php
|
|
} ?>
|
|
|
|
|
|
<?php if ($thisstaff->hasPerm(Email::PERM_BANLIST)
|
|
&& $role->hasPerm(Ticket::PERM_REPLY)) {
|
|
if(!$emailBanned) {?>
|
|
<li><a class="confirm-action" id="ticket-banemail"
|
|
href="#banemail"><i class="icon-ban-circle"></i> <?php echo sprintf(
|
|
Format::htmlchars(__('Ban Email <%s>')),
|
|
$ticket->getEmail()); ?></a></li>
|
|
<?php
|
|
} elseif($unbannable) { ?>
|
|
<li><a class="confirm-action" id="ticket-banemail"
|
|
href="#unbanemail"><i class="icon-undo"></i> <?php echo sprintf(
|
|
Format::htmlchars(__('Unban Email <%s>')),
|
|
$ticket->getEmail()); ?></a></li>
|
|
<?php
|
|
}
|
|
}
|
|
if ($role->hasPerm(Ticket::PERM_DELETE)) {
|
|
?>
|
|
<li class="danger"><a class="ticket-action" href="#tickets/<?php
|
|
echo $ticket->getId(); ?>/status/delete"
|
|
data-redirect="tickets.php"><i class="icon-trash"></i> <?php
|
|
echo __('Delete Ticket'); ?></a></li>
|
|
<?php
|
|
}
|
|
?>
|
|
</ul>
|
|
</div>
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_REPLY)) { ?>
|
|
<a href="#post-reply" class="post-response action-button"
|
|
data-placement="bottom" data-toggle="tooltip"
|
|
title="<?php echo __('Post Reply'); ?>"><i class="icon-mail-reply"></i></a>
|
|
<?php
|
|
} ?>
|
|
<a href="#post-note" id="post-note" class="post-response action-button"
|
|
data-placement="bottom" data-toggle="tooltip"
|
|
title="<?php echo __('Post Internal Note'); ?>"><i class="icon-file-text"></i></a>
|
|
<?php // Status change options
|
|
echo TicketStatus::status_options();
|
|
?>
|
|
</div>
|
|
<div class="flush-left">
|
|
<h2><a href="tickets.php?id=<?php echo $ticket->getId(); ?>"
|
|
title="<?php echo __('Reload'); ?>"><i class="icon-refresh"></i>
|
|
<?php echo sprintf(__('Ticket #%s'), $ticket->getNumber()); ?></a>
|
|
</h2>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div class="clear tixTitle has_bottom_border">
|
|
<h3>
|
|
<?php $subject_field = TicketForm::getInstance()->getField('subject');
|
|
echo $subject_field->display($ticket->getSubject()); ?>
|
|
</h3>
|
|
</div>
|
|
<table class="ticket_info" cellspacing="0" cellpadding="0" width="940" border="0">
|
|
<tr>
|
|
<td width="50%">
|
|
<table border="0" cellspacing="" cellpadding="4" width="100%">
|
|
<tr>
|
|
<th width="100"><?php echo __('Status');?>:</th>
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_CLOSE)) {?>
|
|
<td>
|
|
<a class="tickets-action" data-dropdown="#action-dropdown-statuses" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Change Status'); ?>"
|
|
data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>"
|
|
href="#statuses">
|
|
<?php echo $ticket->getStatus(); ?>
|
|
</a>
|
|
</td>
|
|
<?php } else { ?>
|
|
<td><?php echo ($S = $ticket->getStatus()) ? $S->display() : ''; ?></td>
|
|
<?php } ?>
|
|
</tr>
|
|
<tr>
|
|
<th><?php echo __('Priority');?>:</th>
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_EDIT)) {?>
|
|
<td>
|
|
<a class="ticket-action" id="inline-update" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"
|
|
data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>"
|
|
href="#tickets/<?php echo $ticket->getId(); ?>/field/priority/edit">
|
|
<?php echo $ticket->getPriority(); ?>
|
|
</a>
|
|
</td>
|
|
<?php } else { ?>
|
|
<td><?php echo $ticket->getPriority(); ?></td>
|
|
<?php } ?>
|
|
</tr>
|
|
<tr>
|
|
<th><?php echo __('Department');?>:</th>
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_TRANSFER)) {?>
|
|
<td>
|
|
<a class="ticket-action" id="ticket-transfer" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Transfer'); ?>"
|
|
data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>"
|
|
href="#tickets/<?php echo $ticket->getId(); ?>/transfer"><?php echo Format::htmlchars($ticket->getDeptName()); ?>
|
|
</a>
|
|
</td>
|
|
<?php
|
|
}else {?>
|
|
<td><?php echo Format::htmlchars($ticket->getDeptName()); ?></td>
|
|
<?php } ?>
|
|
</tr>
|
|
<tr>
|
|
<th><?php echo __('Create Date');?>:</th>
|
|
<td><?php echo Format::datetime($ticket->getCreateDate()); ?></td>
|
|
</tr>
|
|
</table>
|
|
</td>
|
|
<td width="50%" style="vertical-align:top">
|
|
<table border="0" cellspacing="" cellpadding="4" width="100%">
|
|
<tr>
|
|
<th width="100"><?php echo __('User'); ?>:</th>
|
|
<td><a href="#tickets/<?php echo $ticket->getId(); ?>/user"
|
|
onclick="javascript:
|
|
$.userLookup('ajax.php/tickets/<?php echo $ticket->getId(); ?>/user',
|
|
function (user) {
|
|
$('#user-'+user.id+'-name').text(user.name);
|
|
$('#user-'+user.id+'-email').text(user.email);
|
|
$('#user-'+user.id+'-phone').text(user.phone);
|
|
$('select#emailreply option[value=1]').text(user.name+' <'+user.email+'>');
|
|
});
|
|
return false;
|
|
"><i class="icon-user"></i> <span id="user-<?php echo $ticket->getOwnerId(); ?>-name"
|
|
><?php echo Format::htmlchars($ticket->getName());
|
|
?></span></a>
|
|
<?php
|
|
if ($user) { ?>
|
|
<a href="tickets.php?<?php echo Http::build_query(array(
|
|
'status'=>'open', 'a'=>'search', 'uid'=> $user->getId()
|
|
)); ?>" title="<?php echo __('Related Tickets'); ?>"
|
|
data-dropdown="#action-dropdown-stats">
|
|
(<b><?php echo $user->getNumTickets(); ?></b>)
|
|
</a>
|
|
<div id="action-dropdown-stats" class="action-dropdown anchor-right">
|
|
<ul>
|
|
<?php
|
|
if(($open=$user->getNumOpenTickets()))
|
|
echo sprintf('<li><a href="tickets.php?a=search&status=open&uid=%s"><i class="icon-folder-open-alt icon-fixed-width"></i> %s</a></li>',
|
|
$user->getId(), sprintf(_N('%d Open Ticket', '%d Open Tickets', $open), $open));
|
|
|
|
if(($closed=$user->getNumClosedTickets()))
|
|
echo sprintf('<li><a href="tickets.php?a=search&status=closed&uid=%d"><i
|
|
class="icon-folder-close-alt icon-fixed-width"></i> %s</a></li>',
|
|
$user->getId(), sprintf(_N('%d Closed Ticket', '%d Closed Tickets', $closed), $closed));
|
|
?>
|
|
<li><a href="tickets.php?a=search&uid=<?php echo $ticket->getOwnerId(); ?>"><i class="icon-double-angle-right icon-fixed-width"></i> <?php echo __('All Tickets'); ?></a></li>
|
|
<?php if ($thisstaff->hasPerm(User::PERM_DIRECTORY)) { ?>
|
|
<li><a href="users.php?id=<?php echo
|
|
$user->getId(); ?>"><i class="icon-user
|
|
icon-fixed-width"></i> <?php echo __('Manage User'); ?></a></li>
|
|
<?php } ?>
|
|
</ul>
|
|
</div>
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_EDIT)) {
|
|
$numCollaborators = $ticket->getThread()->getNumCollaborators();
|
|
if ($ticket->getThread()->getNumCollaborators())
|
|
$recipients = sprintf(__('%d'),
|
|
$numCollaborators);
|
|
else
|
|
$recipients = 0;
|
|
|
|
echo sprintf('<span><a class="collaborators preview"
|
|
href="#thread/%d/collaborators"><span id="t%d-recipients"><i class="icon-group"></i> (%s)</span></a></span>',
|
|
$ticket->getThreadId(),
|
|
$ticket->getThreadId(),
|
|
$recipients);
|
|
}?>
|
|
<?php } # end if ($user) ?>
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<th><?php echo __('Email'); ?>:</th>
|
|
<td>
|
|
<span id="user-<?php echo $ticket->getOwnerId(); ?>-email"><?php echo $ticket->getEmail(); ?></span>
|
|
</td>
|
|
</tr>
|
|
<?php if ($user->getOrganization()) { ?>
|
|
<tr>
|
|
<th><?php echo __('Organization'); ?>:</th>
|
|
<td><i class="icon-building"></i>
|
|
<?php echo Format::htmlchars($user->getOrganization()->getName()); ?>
|
|
<a href="tickets.php?<?php echo Http::build_query(array(
|
|
'status'=>'open', 'a'=>'search', 'orgid'=> $user->getOrgId()
|
|
)); ?>" title="<?php echo __('Related Tickets'); ?>"
|
|
data-dropdown="#action-dropdown-org-stats">
|
|
(<b><?php echo $user->getNumOrganizationTickets(); ?></b>)
|
|
</a>
|
|
<div id="action-dropdown-org-stats" class="action-dropdown anchor-right">
|
|
<ul>
|
|
<?php if ($open = $user->getNumOpenOrganizationTickets()) { ?>
|
|
<li><a href="tickets.php?<?php echo Http::build_query(array(
|
|
'a' => 'search', 'status' => 'open', 'orgid' => $user->getOrgId()
|
|
)); ?>"><i class="icon-folder-open-alt icon-fixed-width"></i>
|
|
<?php echo sprintf(_N('%d Open Ticket', '%d Open Tickets', $open), $open); ?>
|
|
</a></li>
|
|
<?php }
|
|
if ($closed = $user->getNumClosedOrganizationTickets()) { ?>
|
|
<li><a href="tickets.php?<?php echo Http::build_query(array(
|
|
'a' => 'search', 'status' => 'closed', 'orgid' => $user->getOrgId()
|
|
)); ?>"><i class="icon-folder-close-alt icon-fixed-width"></i>
|
|
<?php echo sprintf(_N('%d Closed Ticket', '%d Closed Tickets', $closed), $closed); ?>
|
|
</a></li>
|
|
<li><a href="tickets.php?<?php echo Http::build_query(array(
|
|
'a' => 'search', 'orgid' => $user->getOrgId()
|
|
)); ?>"><i class="icon-double-angle-right icon-fixed-width"></i> <?php echo __('All Tickets'); ?></a></li>
|
|
<?php }
|
|
if ($thisstaff->hasPerm(User::PERM_DIRECTORY)) { ?>
|
|
<li><a href="orgs.php?id=<?php echo $user->getOrgId(); ?>"><i
|
|
class="icon-building icon-fixed-width"></i> <?php
|
|
echo __('Manage Organization'); ?></a></li>
|
|
<?php } ?>
|
|
</ul>
|
|
</div>
|
|
</td>
|
|
</tr>
|
|
<?php } # end if (user->org) ?>
|
|
<tr>
|
|
<th><?php echo __('Source'); ?>:</th>
|
|
<td>
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_EDIT)) {?>
|
|
<a class="ticket-action" id="inline-update" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"
|
|
data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>"
|
|
|
|
href="#tickets/<?php echo $ticket->getId(); ?>/field/source/edit">
|
|
<?php echo Format::htmlchars($ticket->getSource());
|
|
?>
|
|
</a>
|
|
<?php
|
|
} else {
|
|
echo Format::htmlchars($ticket->getSource());
|
|
}
|
|
|
|
if (!strcasecmp($ticket->getSource(), 'Web') && $ticket->getIP())
|
|
echo ' <span class="faded">('.Format::htmlchars($ticket->getIP()).')</span>';
|
|
?>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
<br>
|
|
<table class="ticket_info" cellspacing="0" cellpadding="0" width="940" border="0">
|
|
<tr>
|
|
<td width="50%">
|
|
<table cellspacing="0" cellpadding="4" width="100%" border="0">
|
|
<?php
|
|
if($ticket->isOpen()) { ?>
|
|
<tr>
|
|
<th width="100"><?php echo __('Assigned To');?>:</th>
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_ASSIGN)) {?>
|
|
<td>
|
|
<a class="ticket-action" id="ticket-assign"
|
|
data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>"
|
|
href="#tickets/<?php echo $ticket->getId(); ?>/assign">
|
|
<?php
|
|
if($ticket->isAssigned())
|
|
echo Format::htmlchars(implode('/', $ticket->getAssignees()));
|
|
else
|
|
echo '<span class="faded">— '.__('Unassigned').' —</span>';
|
|
?>
|
|
</a>
|
|
</td>
|
|
<?php
|
|
} else { ?>
|
|
<td>
|
|
<?php
|
|
if($ticket->isAssigned())
|
|
echo Format::htmlchars(implode('/', $ticket->getAssignees()));
|
|
else
|
|
echo '<span class="faded">— '.__('Unassigned').' —</span>';
|
|
?>
|
|
</td>
|
|
<?php
|
|
} ?>
|
|
</tr>
|
|
<?php
|
|
} else { ?>
|
|
<tr>
|
|
<th width="100"><?php echo __('Closed By');?>:</th>
|
|
<td>
|
|
<?php
|
|
if(($staff = $ticket->getStaff()))
|
|
echo Format::htmlchars($staff->getName());
|
|
else
|
|
echo '<span class="faded">— '.__('Unknown').' —</span>';
|
|
?>
|
|
</td>
|
|
</tr>
|
|
<?php
|
|
} ?>
|
|
<tr>
|
|
<th><?php echo __('SLA Plan');?>:</th>
|
|
<td>
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_EDIT)) {?>
|
|
<a class="ticket-action" id="inline-update" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"
|
|
data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>"
|
|
|
|
href="#tickets/<?php echo $ticket->getId(); ?>/field/sla/edit">
|
|
<?php echo $sla?Format::htmlchars($sla->getName()):'<span class="faded">— '.__('None').' —</span>'; ?>
|
|
</a>
|
|
<?php } else { ?>
|
|
<?php echo $sla?Format::htmlchars($sla->getName()):'<span class="faded">— '.__('None').' —</span>'; ?>
|
|
<?php } ?>
|
|
</td>
|
|
</tr>
|
|
<?php
|
|
if($ticket->isOpen()){ ?>
|
|
<tr>
|
|
<th><?php echo __('Due Date');?>:</th>
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_EDIT)) {?>
|
|
<td>
|
|
<a class="ticket-action" id="inline-update" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"
|
|
data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>"
|
|
|
|
href="#tickets/<?php echo $ticket->getId();
|
|
?>/field/duedate/edit">
|
|
<?php echo Format::datetime($ticket->getEstDueDate()); ?>
|
|
</a>
|
|
<td>
|
|
<?php } else { ?>
|
|
<td><?php echo Format::datetime($ticket->getEstDueDate()); ?></td>
|
|
<?php } ?>
|
|
</tr>
|
|
<?php
|
|
}else { ?>
|
|
<tr>
|
|
<th><?php echo __('Close Date');?>:</th>
|
|
<td><?php echo Format::datetime($ticket->getCloseDate()); ?></td>
|
|
</tr>
|
|
<?php
|
|
}
|
|
?>
|
|
</table>
|
|
</td>
|
|
<td width="50%">
|
|
<table cellspacing="0" cellpadding="4" width="100%" border="0">
|
|
<tr>
|
|
<th width="100"><?php echo __('Help Topic');?>:</th>
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_EDIT)) {?>
|
|
<td>
|
|
<a class="ticket-action" id="inline-update" data-placement="bottom"
|
|
data-toggle="tooltip" title="<?php echo __('Update'); ?>"
|
|
data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>"
|
|
href="#tickets/<?php echo $ticket->getId(); ?>/field/topic/edit">
|
|
<?php echo $ticket->getHelpTopic() ?: __('None'); ?>
|
|
</a>
|
|
</td>
|
|
<?php } else { ?>
|
|
<td><?php echo Format::htmlchars($ticket->getHelpTopic()); ?></td>
|
|
<?php } ?>
|
|
</tr>
|
|
<tr>
|
|
<th nowrap><?php echo __('Last Message');?>:</th>
|
|
<td><?php echo Format::datetime($ticket->getLastMsgDate()); ?></td>
|
|
</tr>
|
|
<tr>
|
|
<th nowrap><?php echo __('Last Response');?>:</th>
|
|
<td><?php echo Format::datetime($ticket->getLastRespDate()); ?></td>
|
|
</tr>
|
|
</table>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
<br>
|
|
<?php
|
|
foreach (DynamicFormEntry::forTicket($ticket->getId()) as $form) {
|
|
//Find fields to exclude if disabled by help topic
|
|
$disabled = Ticket::getMissingRequiredFields($ticket, true);
|
|
|
|
// Skip core fields shown earlier in the ticket view
|
|
// TODO: Rewrite getAnswers() so that one could write
|
|
// ->getAnswers()->filter(not(array('field__name__in'=>
|
|
// array('email', ...))));
|
|
$answers = $form->getAnswers()->exclude(Q::any(array(
|
|
'field__flags__hasbit' => DynamicFormField::FLAG_EXT_STORED,
|
|
'field__name__in' => array('subject', 'priority'),
|
|
'field__id__in' => $disabled,
|
|
)));
|
|
$displayed = array();
|
|
foreach($answers as $a) {
|
|
$displayed[] = array($a->getLocal('label'), $a->display() ?: '<span class="faded">—' . __('Empty') . '— </span>', $a->getLocal('id'));
|
|
}
|
|
if (count($displayed) == 0)
|
|
continue;
|
|
?>
|
|
<table class="ticket_info custom-data" cellspacing="0" cellpadding="0" width="940" border="0">
|
|
<thead>
|
|
<th colspan="2"><?php echo Format::htmlchars($form->getTitle()); ?></th>
|
|
</thead>
|
|
<tbody>
|
|
<?php
|
|
foreach ($displayed as $stuff) {
|
|
list($label, $v, $id) = $stuff;
|
|
?>
|
|
<tr>
|
|
<td width="200"><?php echo Format::htmlchars($label); ?>:</td>
|
|
<td>
|
|
<?php if ($role->hasPerm(Ticket::PERM_EDIT)) {?>
|
|
<a class="ticket-action" id="inline-update" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"
|
|
data-redirect="tickets.php?id=<?php echo $ticket->getId(); ?>"
|
|
href="#tickets/<?php echo $ticket->getId(); ?>/field/<?php echo $id; ?>/edit">
|
|
<?php
|
|
if (strlen($v) > 200) {
|
|
echo Format::truncate($v, 200);
|
|
echo "<br><i class=\"icon-edit\"></i>";
|
|
}
|
|
else
|
|
echo $v;
|
|
?>
|
|
</a>
|
|
<?php } else {
|
|
echo $v;
|
|
} ?>
|
|
</td>
|
|
</tr>
|
|
<?php } ?>
|
|
</tbody>
|
|
</table>
|
|
<?php } ?>
|
|
<div class="clear"></div>
|
|
|
|
<?php
|
|
$tcount = $ticket->getThreadEntries($types)->count();
|
|
?>
|
|
<ul class="tabs clean threads" id="ticket_tabs" >
|
|
<li class="active"><a id="ticket-thread-tab" href="#ticket_thread"><?php
|
|
echo sprintf(__('Ticket Thread (%d)'), $tcount); ?></a></li>
|
|
<li><a id="ticket-tasks-tab" href="#tasks"
|
|
data-url="<?php
|
|
echo sprintf('#tickets/%d/tasks', $ticket->getId()); ?>"><?php
|
|
echo __('Tasks');
|
|
if ($ticket->getNumTasks())
|
|
echo sprintf(' (<span id="ticket-tasks-count">%d</span>)', $ticket->getNumTasks());
|
|
?></a></li>
|
|
</ul>
|
|
|
|
<div id="ticket_tabs_container">
|
|
<div id="ticket_thread" class="tab_content">
|
|
|
|
<?php
|
|
// Render ticket thread
|
|
$ticket->getThread()->render(
|
|
array('M', 'R', 'N'),
|
|
array(
|
|
'html-id' => 'ticketThread',
|
|
'mode' => Thread::MODE_STAFF,
|
|
'sort' => $thisstaff->thread_view_order
|
|
)
|
|
);
|
|
?>
|
|
<div class="clear"></div>
|
|
<?php
|
|
if ($errors['err'] && isset($_POST['a'])) {
|
|
// Reflect errors back to the tab.
|
|
$errors[$_POST['a']] = $errors['err'];
|
|
} elseif($msg) { ?>
|
|
<div id="msg_notice"><?php echo $msg; ?></div>
|
|
<?php
|
|
} elseif($warn) { ?>
|
|
<div id="msg_warning"><?php echo $warn; ?></div>
|
|
<?php
|
|
} ?>
|
|
|
|
<div class="sticky bar stop actions" id="response_options"
|
|
>
|
|
<ul class="tabs" id="response-tabs">
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_REPLY)) { ?>
|
|
<li class="active <?php
|
|
echo isset($errors['reply']) ? 'error' : ''; ?>"><a
|
|
href="#reply" id="post-reply-tab"><?php echo __('Post Reply');?></a></li>
|
|
<?php
|
|
} ?>
|
|
<li><a href="#note" <?php
|
|
echo isset($errors['postnote']) ? 'class="error"' : ''; ?>
|
|
id="post-note-tab"><?php echo __('Post Internal Note');?></a></li>
|
|
</ul>
|
|
<?php
|
|
if ($role->hasPerm(Ticket::PERM_REPLY)) { ?>
|
|
<form id="reply" class="tab_content spellcheck exclusive save"
|
|
data-lock-object-id="ticket/<?php echo $ticket->getId(); ?>"
|
|
data-lock-id="<?php echo $mylock ? $mylock->getId() : ''; ?>"
|
|
action="tickets.php?id=<?php
|
|
echo $ticket->getId(); ?>#reply" name="reply" method="post" enctype="multipart/form-data">
|
|
<?php csrf_token(); ?>
|
|
<input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
|
|
<input type="hidden" name="msgId" value="<?php echo $msgId; ?>">
|
|
<input type="hidden" name="a" value="reply">
|
|
<input type="hidden" name="lockCode" value="<?php echo $mylock ? $mylock->getCode() : ''; ?>">
|
|
<table style="width:100%" border="0" cellspacing="0" cellpadding="3">
|
|
<?php
|
|
if ($errors['reply']) {?>
|
|
<tr><td width="120"> </td><td class="error"><?php echo $errors['reply']; ?> </td></tr>
|
|
<?php
|
|
}?>
|
|
<tbody id="to_sec">
|
|
<?php
|
|
# XXX: Add user-to-name and user-to-email HTML ID#s
|
|
if ($addresses = Email::getAddresses(array('smtp' => true))){
|
|
?>
|
|
<tr>
|
|
<td width="120">
|
|
<label><strong><?php echo __('From'); ?>:</strong></label>
|
|
</td>
|
|
<td>
|
|
<select id="from_name" name="from_name">
|
|
<?php
|
|
$sql=' SELECT email_id, email, name, smtp_host '
|
|
.' FROM '.EMAIL_TABLE.' WHERE smtp_active = 1';
|
|
if(($res=db_query($sql)) && db_num_rows($res)) {
|
|
while (list($id, $email, $name, $host) = db_fetch_row($res)){
|
|
$email=$name?"$name <$email>":$email;
|
|
?>
|
|
<option value="<?php echo $id; ?>"<?php echo ($dept->getEmail()->email_id==$id)?'selected="selected"':''; ?>><?php echo $email; ?></option>
|
|
<?php
|
|
}
|
|
} ?>
|
|
</select>
|
|
</td>
|
|
</tr>
|
|
<?php } ?>
|
|
<tr>
|
|
<td width="120">
|
|
<label><strong><?php echo __('Reply To'); ?>:</strong></label>
|
|
</td>
|
|
<td>
|
|
<?php
|
|
//see who sent the last message and decide which option to select.
|
|
$lastUser = $ticket->getLastUserRespondent();
|
|
|
|
if ($ticket->getOwnerId() == $lastUser->getId())
|
|
$ticketUser = true;
|
|
else {
|
|
$collabs = $ticket->getThread()->getCollaborators();
|
|
foreach ($collabs as $collab) {
|
|
if ($collab->getUserId() == $lastUser->getId() && $collab->isCc())
|
|
$ccUser = true;
|
|
}
|
|
}
|
|
if ($ticketUser || $ccUser)
|
|
$emailReply = true;
|
|
?>
|
|
<select id="emailreply" name="emailreply">
|
|
<option value="reply-all"><?php echo __('Reply All'); ?></option>
|
|
<option value="reply-user"><?php echo __('Reply to User'); ?></option>
|
|
<option value="0" <?php echo !$emailReply ? 'selected="selected"' : ''; ?>
|
|
>— <?php echo __('Do Not Email Reply'); ?> —</option>
|
|
</select>
|
|
<i class="help-tip icon-question-sign" href="#reply_types"></i>
|
|
</td>
|
|
</tr>
|
|
</tbody>
|
|
<?php
|
|
if(1) { //Make CC optional feature? NO, for now.
|
|
?>
|
|
<tbody id="cc_sec"
|
|
style="display:<?php echo $emailReply? 'table-row-group':'none'; ?>;">
|
|
<tr id="user-row">
|
|
<td width="120" style="padding-left:20px;">
|
|
<label><?php echo __('User'); ?></label>
|
|
</td>
|
|
<td>
|
|
<label><?php echo User::lookup($ticket->user_id); ?></label>
|
|
</td>
|
|
</tr>
|
|
<?php $collaborators = $ticket->getThread()->getCollaborators();
|
|
$cc_cids = array();
|
|
foreach ($collaborators as $c) {
|
|
if ($c->flags & Collaborator::FLAG_CC && $c->flags & Collaborator::FLAG_ACTIVE)
|
|
$cc_cids[] = $c->user_id;
|
|
}
|
|
?>
|
|
<tr id="cc-row">
|
|
<td width="160" style="padding-left:20px;"><?php echo __('Cc'); ?></td>
|
|
<td>
|
|
<span>
|
|
<select class="collabSelections" name="ccs[]" id="cc_users" multiple="multiple"
|
|
data-placeholder="<?php echo __('Select Contacts'); ?>">
|
|
<?php
|
|
foreach ($cc_cids as $u) {
|
|
if($u != $ticket->user_id) {
|
|
?>
|
|
<option value="<?php echo $u; ?>" <?php
|
|
if (in_array($u, $cc_cids))
|
|
echo 'selected="selected"'; ?>><?php echo User::lookup($u); ?>
|
|
</option>
|
|
<?php } } ?>
|
|
?>
|
|
</select>
|
|
</span>
|
|
|
|
<a class="inline button" style="overflow:inherit" href="#"
|
|
onclick="javascript:
|
|
$.userLookup('ajax.php/users/lookup/form', function (user) {
|
|
var newUser = new Option(user.name, user.id, true, true);
|
|
return $("#cc_users").append(newUser).trigger('change');
|
|
});
|
|
"><i class="icon-plus"></i> <?php echo __('Add New'); ?></a>
|
|
|
|
<br/><span class="error"><?php echo $errors['ccs']; ?></span>
|
|
</td>
|
|
</tr>
|
|
</tbody>
|
|
<?php
|
|
} ?>
|
|
<tbody id="resp_sec">
|
|
<?php
|
|
if($errors['response']) {?>
|
|
<tr><td width="120"> </td><td class="error"><?php echo $errors['response']; ?> </td></tr>
|
|
<?php
|
|
}?>
|
|
<tr>
|
|
<td width="120" style="vertical-align:top">
|
|
<label><strong><?php echo __('Response');?>:</strong></label>
|
|
</td>
|
|
<td>
|
|
<?php if ($cfg->isCannedResponseEnabled()) { ?>
|
|
<select id="cannedResp" name="cannedResp">
|
|
<option value="0" selected="selected"><?php echo __('Select a canned response');?></option>
|
|
<option value='original'><?php echo __('Original Message'); ?></option>
|
|
<option value='lastmessage'><?php echo __('Last Message'); ?></option>
|
|
<?php
|
|
if(($cannedResponses=Canned::responsesByDeptId($ticket->getDeptId()))) {
|
|
echo '<option value="0" disabled="disabled">
|
|
------------- '.__('Premade Replies').' ------------- </option>';
|
|
foreach($cannedResponses as $id =>$title)
|
|
echo sprintf('<option value="%d">%s</option>',$id,$title);
|
|
}
|
|
?>
|
|
</select>
|
|
<br>
|
|
<?php } # endif (canned-resonse-enabled)
|
|
$signature = '';
|
|
switch ($thisstaff->getDefaultSignatureType()) {
|
|
case 'dept':
|
|
if ($dept && $dept->canAppendSignature())
|
|
$signature = $dept->getSignature();
|
|
break;
|
|
case 'mine':
|
|
$signature = $thisstaff->getSignature();
|
|
break;
|
|
} ?>
|
|
<input type="hidden" name="draft_id" value=""/>
|
|
<textarea name="response" id="response" cols="50"
|
|
data-signature-field="signature" data-dept-id="<?php echo $dept->getId(); ?>"
|
|
data-signature="<?php
|
|
echo Format::htmlchars(Format::viewableImages($signature)); ?>"
|
|
placeholder="<?php echo __(
|
|
'Start writing your response here. Use canned responses from the drop-down above'
|
|
); ?>"
|
|
rows="9" wrap="soft"
|
|
class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
|
|
?> draft draft-delete" <?php
|
|
list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.response', $ticket->getId(), $info['response']);
|
|
echo $attrs; ?>><?php echo $_POST ? $info['response'] : $draft;
|
|
?></textarea>
|
|
<div id="reply_form_attachments" class="attachments">
|
|
<?php
|
|
print $response_form->getField('attachments')->render();
|
|
?>
|
|
</div>
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td width="120">
|
|
<label for="signature" class="left"><?php echo __('Signature');?>:</label>
|
|
</td>
|
|
<td>
|
|
<?php
|
|
$info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType();
|
|
?>
|
|
<label><input type="radio" name="signature" value="none" checked="checked"> <?php echo __('None');?></label>
|
|
<?php
|
|
if($thisstaff->getSignature()) {?>
|
|
<label><input type="radio" name="signature" value="mine"
|
|
<?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>> <?php echo __('My Signature');?></label>
|
|
<?php
|
|
} ?>
|
|
<?php
|
|
if($dept && $dept->canAppendSignature()) { ?>
|
|
<label><input type="radio" name="signature" value="dept"
|
|
<?php echo ($info['signature']=='dept')?'checked="checked"':''; ?>>
|
|
<?php echo sprintf(__('Department Signature (%s)'), Format::htmlchars($dept->getName())); ?></label>
|
|
<?php
|
|
} ?>
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td width="120" style="vertical-align:top">
|
|
<label><strong><?php echo __('Ticket Status');?>:</strong></label>
|
|
</td>
|
|
<td>
|
|
<?php
|
|
$outstanding = false;
|
|
if ($role->hasPerm(Ticket::PERM_CLOSE)
|
|
&& is_string($warning=$ticket->isCloseable())) {
|
|
$outstanding = true;
|
|
echo sprintf('<div class="warning-banner">%s</div>', $warning);
|
|
} ?>
|
|
<select name="reply_status_id">
|
|
<?php
|
|
$statusId = $info['reply_status_id'] ?: $ticket->getStatusId();
|
|
$states = array('open');
|
|
if ($role->hasPerm(Ticket::PERM_CLOSE) && !$outstanding)
|
|
$states = array_merge($states, array('closed'));
|
|
|
|
foreach (TicketStatusList::getStatuses(
|
|
array('states' => $states)) as $s) {
|
|
if (!$s->isEnabled()) continue;
|
|
$selected = ($statusId == $s->getId());
|
|
echo sprintf('<option value="%d" %s>%s%s</option>',
|
|
$s->getId(),
|
|
$selected
|
|
? 'selected="selected"' : '',
|
|
__($s->getName()),
|
|
$selected
|
|
? (' ('.__('current').')') : ''
|
|
);
|
|
}
|
|
?>
|
|
</select>
|
|
</td>
|
|
</tr>
|
|
</tbody>
|
|
</table>
|
|
<p style="text-align:center;">
|
|
<input class="save pending" type="submit" value="<?php echo __('Post Reply');?>">
|
|
<input class="" type="reset" value="<?php echo __('Reset');?>">
|
|
</p>
|
|
</form>
|
|
<?php
|
|
} ?>
|
|
<form id="note" class="hidden tab_content spellcheck exclusive save"
|
|
data-lock-object-id="ticket/<?php echo $ticket->getId(); ?>"
|
|
data-lock-id="<?php echo $mylock ? $mylock->getId() : ''; ?>"
|
|
action="tickets.php?id=<?php echo $ticket->getId(); ?>#note"
|
|
name="note" method="post" enctype="multipart/form-data">
|
|
<?php csrf_token(); ?>
|
|
<input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
|
|
<input type="hidden" name="locktime" value="<?php echo $cfg->getLockTime() * 60; ?>">
|
|
<input type="hidden" name="a" value="postnote">
|
|
<input type="hidden" name="lockCode" value="<?php echo $mylock ? $mylock->getCode() : ''; ?>">
|
|
<table width="100%" border="0" cellspacing="0" cellpadding="3">
|
|
<?php
|
|
if($errors['postnote']) {?>
|
|
<tr>
|
|
<td width="120"> </td>
|
|
<td class="error"><?php echo $errors['postnote']; ?></td>
|
|
</tr>
|
|
<?php
|
|
} ?>
|
|
<tr>
|
|
<td width="120" style="vertical-align:top">
|
|
<label><strong><?php echo __('Internal Note'); ?>:</strong><span class='error'> *</span></label>
|
|
</td>
|
|
<td>
|
|
<div>
|
|
<div class="faded" style="padding-left:0.15em"><?php
|
|
echo __('Note title - summary of the note (optional)'); ?></div>
|
|
<input type="text" name="title" id="title" size="60" value="<?php echo $info['title']; ?>" >
|
|
<br/>
|
|
<span class="error"> <?php echo $errors['title']; ?></span>
|
|
</div>
|
|
<br/>
|
|
<div class="error"><?php echo $errors['note']; ?></div>
|
|
<textarea name="note" id="internal_note" cols="80"
|
|
placeholder="<?php echo __('Note details'); ?>"
|
|
rows="9" wrap="soft"
|
|
class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
|
|
?> draft draft-delete" <?php
|
|
list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.note', $ticket->getId(), $info['note']);
|
|
echo $attrs; ?>><?php echo $_POST ? $info['note'] : $draft;
|
|
?></textarea>
|
|
<div class="attachments">
|
|
<?php
|
|
print $note_form->getField('attachments')->render();
|
|
?>
|
|
</div>
|
|
</td>
|
|
</tr>
|
|
<tr><td colspan="2"> </td></tr>
|
|
<tr>
|
|
<td width="120">
|
|
<label><?php echo __('Ticket Status');?>:</label>
|
|
</td>
|
|
<td>
|
|
<div class="faded"></div>
|
|
<select name="note_status_id">
|
|
<?php
|
|
$statusId = $info['note_status_id'] ?: $ticket->getStatusId();
|
|
$states = array('open');
|
|
if ($ticket->isCloseable() === true
|
|
&& $role->hasPerm(Ticket::PERM_CLOSE))
|
|
$states = array_merge($states, array('closed'));
|
|
foreach (TicketStatusList::getStatuses(
|
|
array('states' => $states)) as $s) {
|
|
if (!$s->isEnabled()) continue;
|
|
$selected = $statusId == $s->getId();
|
|
echo sprintf('<option value="%d" %s>%s%s</option>',
|
|
$s->getId(),
|
|
$selected ? 'selected="selected"' : '',
|
|
__($s->getName()),
|
|
$selected ? (' ('.__('current').')') : ''
|
|
);
|
|
}
|
|
?>
|
|
</select>
|
|
<span class='error'>* <?php echo $errors['note_status_id']; ?></span>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
|
|
<p style="text-align:center;">
|
|
<input class="save pending" type="submit" value="<?php echo __('Post Note');?>">
|
|
<input class="" type="reset" value="<?php echo __('Reset');?>">
|
|
</p>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
<div style="display:none;" class="dialog" id="print-options">
|
|
<h3><?php echo __('Ticket Print Options');?></h3>
|
|
<a class="close" href=""><i class="icon-remove-circle"></i></a>
|
|
<hr/>
|
|
<form action="tickets.php?id=<?php echo $ticket->getId(); ?>"
|
|
method="post" id="print-form" name="print-form" target="_blank">
|
|
<?php csrf_token(); ?>
|
|
<input type="hidden" name="a" value="print">
|
|
<input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
|
|
<fieldset class="notes">
|
|
<label class="fixed-size" for="notes"><?php echo __('Print Notes');?>:</label>
|
|
<label class="inline checkbox">
|
|
<input type="checkbox" id="notes" name="notes" value="1"> <?php echo __('Print <b>Internal</b> Notes/Comments');?>
|
|
</label>
|
|
</fieldset>
|
|
<fieldset>
|
|
<label class="fixed-size" for="psize"><?php echo __('Paper Size');?>:</label>
|
|
<select id="psize" name="psize">
|
|
<option value="">— <?php echo __('Select Print Paper Size');?> —</option>
|
|
<?php
|
|
$psize =$_SESSION['PAPER_SIZE']?$_SESSION['PAPER_SIZE']:$thisstaff->getDefaultPaperSize();
|
|
foreach(Export::$paper_sizes as $v) {
|
|
echo sprintf('<option value="%s" %s>%s</option>',
|
|
$v,($psize==$v)?'selected="selected"':'', __($v));
|
|
}
|
|
?>
|
|
</select>
|
|
</fieldset>
|
|
<hr style="margin-top:3em"/>
|
|
<p class="full-width">
|
|
<span class="buttons pull-left">
|
|
<input type="reset" value="<?php echo __('Reset');?>">
|
|
<input type="button" value="<?php echo __('Cancel');?>" class="close">
|
|
</span>
|
|
<span class="buttons pull-right">
|
|
<input type="submit" value="<?php echo __('Print');?>">
|
|
</span>
|
|
</p>
|
|
</form>
|
|
<div class="clear"></div>
|
|
</div>
|
|
<div style="display:none;" class="dialog" id="confirm-action">
|
|
<h3><?php echo __('Please Confirm');?></h3>
|
|
<a class="close" href=""><i class="icon-remove-circle"></i></a>
|
|
<hr/>
|
|
<p class="confirm-action" style="display:none;" id="claim-confirm">
|
|
<?php echo sprintf(__('Are you sure you want to <b>claim</b> (self assign) %s?'), __('this ticket'));?>
|
|
</p>
|
|
<p class="confirm-action" style="display:none;" id="answered-confirm">
|
|
<?php echo __('Are you sure you want to flag the ticket as <b>answered</b>?');?>
|
|
</p>
|
|
<p class="confirm-action" style="display:none;" id="unanswered-confirm">
|
|
<?php echo __('Are you sure you want to flag the ticket as <b>unanswered</b>?');?>
|
|
</p>
|
|
<p class="confirm-action" style="display:none;" id="overdue-confirm">
|
|
<?php echo __('Are you sure you want to flag the ticket as <font color="red"><b>overdue</b></font>?');?>
|
|
</p>
|
|
<p class="confirm-action" style="display:none;" id="banemail-confirm">
|
|
<?php echo sprintf(__('Are you sure you want to <b>ban</b> %s?'), $ticket->getEmail());?> <br><br>
|
|
<?php echo __('New tickets from the email address will be automatically rejected.');?>
|
|
</p>
|
|
<p class="confirm-action" style="display:none;" id="unbanemail-confirm">
|
|
<?php echo sprintf(__('Are you sure you want to <b>remove</b> %s from ban list?'), $ticket->getEmail()); ?>
|
|
</p>
|
|
<p class="confirm-action" style="display:none;" id="release-confirm">
|
|
<?php echo sprintf(__('Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?'), $ticket->getAssigned()); ?>
|
|
</p>
|
|
<p class="confirm-action" style="display:none;" id="changeuser-confirm">
|
|
<span id="msg_warning" style="display:block;vertical-align:top">
|
|
<?php echo sprintf(Format::htmlchars(__('%s <%s> will longer have access to the ticket')),
|
|
'<b>'.Format::htmlchars($ticket->getName()).'</b>', Format::htmlchars($ticket->getEmail())); ?>
|
|
</span>
|
|
<?php echo sprintf(__('Are you sure you want to <b>change</b> ticket owner to %s?'),
|
|
'<b><span id="newuser">this guy</span></b>'); ?>
|
|
</p>
|
|
<p class="confirm-action" style="display:none;" id="delete-confirm">
|
|
<font color="red"><strong><?php echo sprintf(
|
|
__('Are you sure you want to DELETE %s?'), __('this ticket'));?></strong></font>
|
|
<br><br><?php echo __('Deleted data CANNOT be recovered, including any associated attachments.');?>
|
|
</p>
|
|
<div><?php echo __('Please confirm to continue.');?></div>
|
|
<form action="tickets.php?id=<?php echo $ticket->getId(); ?>" method="post" id="confirm-form" name="confirm-form">
|
|
<?php csrf_token(); ?>
|
|
<input type="hidden" name="id" value="<?php echo $ticket->getId(); ?>">
|
|
<input type="hidden" name="a" value="process">
|
|
<input type="hidden" name="do" id="action" value="">
|
|
<hr style="margin-top:1em"/>
|
|
<p class="full-width">
|
|
<span class="buttons pull-left">
|
|
<input type="button" value="<?php echo __('Cancel');?>" class="close">
|
|
</span>
|
|
<span class="buttons pull-right">
|
|
<input type="submit" value="<?php echo __('OK');?>">
|
|
</span>
|
|
</p>
|
|
</form>
|
|
<div class="clear"></div>
|
|
</div>
|
|
<script type="text/javascript">
|
|
$(function() {
|
|
$(document).on('click', 'a.change-user', function(e) {
|
|
e.preventDefault();
|
|
var tid = <?php echo $ticket->getOwnerId(); ?>;
|
|
var cid = <?php echo $ticket->getOwnerId(); ?>;
|
|
var url = 'ajax.php/'+$(this).attr('href').substr(1);
|
|
$.userLookup(url, function(user) {
|
|
if(cid!=user.id
|
|
&& $('.dialog#confirm-action #changeuser-confirm').length) {
|
|
$('#newuser').html(user.name +' <'+user.email+'>');
|
|
$('.dialog#confirm-action #action').val('changeuser');
|
|
$('#confirm-form').append('<input type=hidden name=user_id value='+user.id+' />');
|
|
$('#overlay').show();
|
|
$('.dialog#confirm-action .confirm-action').hide();
|
|
$('.dialog#confirm-action p#changeuser-confirm')
|
|
.show()
|
|
.parent('div').show().trigger('click');
|
|
}
|
|
});
|
|
});
|
|
|
|
$("#emailreply").ready(function(){
|
|
checkReply();
|
|
});
|
|
|
|
// Post Reply or Note action buttons.
|
|
$('a.post-response').click(function (e) {
|
|
var $r = $('ul.tabs > li > a'+$(this).attr('href')+'-tab');
|
|
if ($r.length) {
|
|
// Make sure ticket thread tab is visiable.
|
|
var $t = $('ul#ticket_tabs > li > a#ticket-thread-tab');
|
|
if ($t.length && !$t.hasClass('active'))
|
|
$t.trigger('click');
|
|
// Make the target response tab active.
|
|
if (!$r.hasClass('active'))
|
|
$r.trigger('click');
|
|
|
|
// Scroll to the response section.
|
|
var $stop = $(document).height();
|
|
var $s = $('div#response_options');
|
|
if ($s.length)
|
|
$stop = $s.offset().top-125
|
|
|
|
$('html, body').animate({scrollTop: $stop}, 'fast');
|
|
}
|
|
|
|
return false;
|
|
});
|
|
|
|
$('#emailreply').on('change', function(){
|
|
checkReply();
|
|
});
|
|
|
|
function checkReply() {
|
|
var value = $("#emailreply").val();
|
|
switch (value) {
|
|
case "reply-all":
|
|
$('#user-row').show();
|
|
$('#cc-row').show();
|
|
break;
|
|
case "reply-user":
|
|
$('#user-row').show();
|
|
$('#cc-row').hide();
|
|
break;
|
|
default:
|
|
$('#user-row').show();
|
|
$('#cc-row').show();
|
|
break;
|
|
}
|
|
}
|
|
});
|
|
|
|
$(function() {
|
|
$('.collabSelections').on("select2:unselecting", function(e) {
|
|
var el = $(this);
|
|
var target = '#' + e.currentTarget.id;
|
|
var confirmation = confirm(__("Are you sure you want to remove the collaborator from receiving this reply?"));
|
|
if (confirmation == false) {
|
|
$(target).on("select2:opening", function(e) {
|
|
return false;
|
|
});
|
|
return false;
|
|
}
|
|
|
|
});
|
|
|
|
$('.collabSelections').select2({
|
|
width: '350px',
|
|
minimumInputLength: 3,
|
|
ajax: {
|
|
url: "ajax.php/users/local",
|
|
dataType: 'json',
|
|
data: function (params) {
|
|
if (!params) {
|
|
params.term = 'test';
|
|
}
|
|
return {
|
|
q: params.term,
|
|
};
|
|
},
|
|
processResults: function (data) {
|
|
return {
|
|
results: $.map(data, function (item) {
|
|
return {
|
|
text: item.name,
|
|
slug: item.slug,
|
|
id: item.id
|
|
}
|
|
})
|
|
};
|
|
}
|
|
}
|
|
});
|
|
|
|
});
|
|
</script>
|