docs(api): document bearer token authentication (#15942)

Document `Authorization: Bearer <token>` for existing Chatwoot API
tokens, available from v4.19.0. The OpenAPI auth option explains where
to obtain user, agent bot, and platform app tokens while retaining
`api_access_token` as a legacy option.

Follow-up to https://github.com/chatwoot/chatwoot/pull/15941. Related:
https://github.com/chatwoot/chatwoot/issues/1615 and
https://linear.app/chatwoot/issue/CW-2866/chore-standardise-the-access-token-based-authentication-in-chatwoot.

## Why

API consumers and generated clients should be able to discover the
standard Bearer header and reuse their existing tokens without changing
permissions.

## What this change does

- Adds HTTP Bearer as a separate authentication alternative wherever
existing API tokens are accepted.
- Explains that Bearer authentication is available from Chatwoot v4.19.0
and where to get user, agent bot, and platform app tokens.
- Recommends Bearer auth while keeping the `api_access_token` header
supported ahead of a future deprecation.
- Updates the attachment request example and generated OpenAPI JSON.

## Validation

Open the generated API documentation and confirm Bearer and legacy API
key options appear. On a v4.19.0 instance, authorize with an existing
API token and call an allowed endpoint. Confirm the attachment example
uses `Authorization: Bearer`.
This commit is contained in:
Sojan Jose
2026-09-23 10:22:59 -07:00
committed by GitHub
parent 359c4d4ce7
commit e87cea84d2
146 changed files with 1924 additions and 142 deletions

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@@ -19,21 +19,33 @@ components:
parameters:
$ref: ./parameters/index.yml
securitySchemes:
userBearerAuth:
type: http
scheme: bearer
description: 'Authenticate with `Authorization: Bearer <token>` using a user API token from **Profile Settings**. Available in Chatwoot `v4.19.0` and later.'
agentBotBearerAuth:
type: http
scheme: bearer
description: 'Authenticate with `Authorization: Bearer <token>` using an agent bot token from **Settings → Agent Bots**. Available in Chatwoot `v4.19.0` and later.'
platformAppBearerAuth:
type: http
scheme: bearer
description: 'Authenticate with `Authorization: Bearer <token>` using a platform app token from **Super Admin**. Available in Chatwoot `v4.19.0` and later.'
userApiKey:
type: apiKey
in: header
name: api_access_token
description: This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
description: 'Find your API token in **Profile Settings**. The `api_access_token` header remains supported, but will be deprecated in a future release. For new integrations, use Bearer authentication.'
agentBotApiKey:
type: apiKey
in: header
name: api_access_token
description: This token should be provided by system admin or obtained via rails console. This token can be used to build bot integrations and can only access limited apis.
description: 'Find your agent bot token in **Settings → Agent Bots**. For new integrations, use Bearer authentication in Chatwoot `v4.19.0` and later. Agent bot tokens can access only bot-permitted APIs.'
platformAppApiKey:
type: apiKey
in: header
name: api_access_token
description: This token can be obtained by the system admin after creating a platformApp. This token should be used to provision agent bots, accounts, users and their roles.
description: 'Create a platform app in **Super Admin** to get its token. For new integrations, use Bearer authentication in Chatwoot `v4.19.0` and later. Platform app tokens can provision agent bots, accounts, users, and roles.'
tags:
- name: Accounts
description: Account management APIs

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@@ -4,6 +4,7 @@ operationId: get-account-details
summary: Get account details
description: Get the details of the current account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

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@@ -4,6 +4,7 @@ operationId: update-account
summary: Update account
description: Update account details, settings, and custom attributes
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

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@@ -4,6 +4,7 @@ operationId: create-an-account-agent-bot
summary: Create an Agent Bot
description: Create an agent bot in the account
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -4,6 +4,7 @@ operationId: delete-an-account-agent-bot
summary: Delete an AgentBot
description: Delete an AgentBot from the account
security:
- userBearerAuth: []
- userApiKey: []
responses:
200:

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@@ -4,6 +4,7 @@ operationId: list-all-account-agent-bots
summary: List all AgentBots
description: List all agent bots available for the current account
security:
- userBearerAuth: []
- userApiKey: []
responses:
'200':

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@@ -4,6 +4,7 @@ operationId: get-details-of-a-single-account-agent-bot
summary: Get an agent bot details
description: Get the details of an agent bot in the account
security:
- userBearerAuth: []
- userApiKey: []
responses:
'200':

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@@ -4,6 +4,7 @@ operationId: update-an-account-agent-bot
summary: Update an agent bot
description: Update an agent bot's attributes
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -4,6 +4,7 @@ operationId: add-new-agent-to-account
summary: Add a New Agent
description: Add a new Agent to Account
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -4,6 +4,7 @@ operationId: delete-agent-from-account
summary: Remove an Agent from Account
description: Remove an Agent from Account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- in: path

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@@ -4,6 +4,7 @@ operationId: get-account-agents
summary: List Agents in Account
description: Get Details of Agents in an Account
security:
- userBearerAuth: []
- userApiKey: []
responses:
200:

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@@ -4,6 +4,7 @@ operationId: update-agent-in-account
summary: Update Agent in Account
description: Update an Agent in Account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- in: path

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@@ -4,6 +4,7 @@ operationId: add-new-article-to-account
summary: Add a new article
description: Add a new article to portal
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -4,6 +4,7 @@ operationId: get-account-audit-logs
summary: List Audit Logs in Account
description: Get Details of Audit Log entries for an Account. This endpoint is only available in Enterprise editions and requires the audit_logs feature to be enabled.
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- name: page

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@@ -4,6 +4,7 @@ operationId: add-new-automation-rule-to-account
summary: Add a new automation rule
description: Add a new automation rule to account
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -4,6 +4,7 @@ operationId: delete-automation-rule-from-account
summary: Remove a automation rule from account
description: Remove a automation rule from account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- in: path

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@@ -7,6 +7,7 @@ parameters:
- $ref: '#/components/parameters/page'
description: Get details of automation rules in an Account
security:
- userBearerAuth: []
- userApiKey: []
responses:
'200':

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@@ -4,6 +4,7 @@ operationId: get-details-of-a-single-automation-rule
summary: Get a automation rule details
description: Get the details of a automation rule in the account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- in: path

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@@ -4,6 +4,7 @@ operationId: update-automation-rule-in-account
summary: Update automation rule in Account
description: Update a automation rule in account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- in: path

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@@ -4,6 +4,7 @@ get:
operationId: getAccountBrandedEmailLayout
summary: Get account branded email layout
security:
- userBearerAuth: []
- userApiKey: []
description: Get the account-scoped Liquid HTML layout used as the fallback for branded email replies.
parameters:
@@ -27,6 +28,7 @@ patch:
operationId: updateAccountBrandedEmailLayout
summary: Update account branded email layout
security:
- userBearerAuth: []
- userApiKey: []
description: Update or clear the account-scoped Liquid HTML layout used as the fallback for branded email replies.
parameters:

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@@ -3,6 +3,7 @@ tags:
operationId: create-campaign
summary: Create a campaign
security:
- userBearerAuth: []
- userApiKey: []
description: >-
Create a campaign. For a supported messaging inbox, provide scheduled_at to schedule a one-off campaign; omitting it makes the campaign eligible for the next scheduler run. Website campaigns use trigger_rules instead. Channel-specific campaign availability and requirements still apply.

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@@ -3,6 +3,7 @@ tags:
operationId: delete-campaign
summary: Delete a campaign
security:
- userBearerAuth: []
- userApiKey: []
description: >-
Delete a campaign from the account.

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@@ -3,6 +3,7 @@ tags:
operationId: list-campaigns
summary: List campaigns
security:
- userBearerAuth: []
- userApiKey: []
description: >-
List all campaigns in the account. The response is an unpaginated array.

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@@ -3,6 +3,7 @@ tags:
operationId: get-campaign
summary: Get a campaign
security:
- userBearerAuth: []
- userApiKey: []
description: >-
Retrieve a campaign using its account-scoped ID.

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@@ -3,6 +3,7 @@ tags:
operationId: update-campaign
summary: Update a campaign
security:
- userBearerAuth: []
- userApiKey: []
description: >-
Update campaign fields, including scheduled_at to reschedule an active one-off campaign. Completed campaigns cannot be updated.

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@@ -4,6 +4,7 @@ operationId: add-new-canned-response-to-account
summary: Add a New Canned Response
description: Add a new Canned Response to Account
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -4,6 +4,7 @@ operationId: delete-canned-response-from-account
summary: Remove a Canned Response from Account
description: Remove a Canned Response from Account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- in: path

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@@ -4,6 +4,7 @@ operationId: get-account-canned-response
summary: List all Canned Responses in an Account
description: Get Details of Canned Responses in an Account
security:
- userBearerAuth: []
- userApiKey: []
responses:
'200':

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@@ -4,6 +4,7 @@ operationId: update-canned-response-in-account
summary: Update Canned Response in Account
description: Update a Canned Response in Account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- in: path

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@@ -4,6 +4,7 @@ operationId: add-new-category-to-account
summary: Add a new category
description: Add a new category to portal
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -13,6 +13,7 @@ post:
description: ID of the contact
required: true
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -5,6 +5,7 @@ get:
description: Get List of contactable Inboxes
summary: Get Contactable Inboxes
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

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@@ -21,6 +21,7 @@ get:
type: number
description: ID of the contact
security:
- userBearerAuth: []
- userApiKey: []
responses:
'200':

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@@ -13,6 +13,7 @@ get:
operationId: contactDetails
summary: Show Contact
security:
- userBearerAuth: []
- userApiKey: []
description: Get a contact belonging to the account using ID
responses:
@@ -41,6 +42,7 @@ put:
operationId: contactUpdate
summary: Update Contact
security:
- userBearerAuth: []
- userApiKey: []
description: Update a contact belonging to the account using ID
requestBody:
@@ -75,6 +77,7 @@ delete:
operationId: contactDelete
summary: Delete Contact
security:
- userBearerAuth: []
- userApiKey: []
description: Delete a contact belonging to the account using ID
responses:

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@@ -5,6 +5,7 @@ post:
description: Filter contacts with custom filter options and pagination
summary: Contact Filter
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

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@@ -14,6 +14,7 @@ get:
summary: List Labels
description: Lists all the labels of a contact
security:
- userBearerAuth: []
- userApiKey: []
responses:
'200':
@@ -42,6 +43,7 @@ post:
summary: Add Labels
description: Add labels to a contact. Note that this API would overwrite the existing list of labels associated to the conversation.
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -5,6 +5,7 @@ get:
description: Listing all the resolved contacts with pagination (Page size = 15). Resolved contacts are the ones with a value for identifier, email or phone number
summary: List Contacts
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'
@@ -31,6 +32,7 @@ post:
description: Create a new Contact
summary: Create Contact
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

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@@ -3,6 +3,7 @@ tags:
operationId: contactMerge
summary: Merge Contacts
security:
- userBearerAuth: []
- userApiKey: []
description: |
Merge two contacts into a single contact. The base contact remains and receives all

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@@ -5,6 +5,7 @@ get:
description: Search the resolved contacts using a search key, currently supports email search (Page size = 15). Resolved contacts are the ones with a value for identifier, email or phone number
summary: Search Contacts
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

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@@ -4,6 +4,8 @@ operationId: assign-a-conversation
summary: Assign Conversation
description: Assign a conversation to an agent or a team
security:
- userBearerAuth: []
- agentBotBearerAuth: []
- userApiKey: []
- agentBotApiKey: []
requestBody:

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@@ -4,6 +4,8 @@ operationId: update-custom-attributes-of-a-conversation
summary: Update Custom Attributes
description: Updates the custom attributes of a conversation
security:
- userBearerAuth: []
- agentBotBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -4,6 +4,7 @@ operationId: destroy-custom-attributes-of-a-conversation
summary: Destroy Custom Attributes
description: Removes the given custom attribute keys from a conversation
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -4,6 +4,7 @@ operationId: conversationFilter
description: Filter conversations with custom filter options and pagination
summary: Conversations Filter
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- name: page

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@@ -8,6 +8,7 @@ get:
description: List all the conversations with pagination
summary: Conversations List
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- name: assignee_type
@@ -71,6 +72,8 @@ post:
summary: Create New Conversation
description: "Creating a conversation in chatwoot requires a source id. \n\n Learn more about source_id: https://www.chatwoot.com/hc/user-guide/articles/1677839703-how-to-create-an-api-channel-inbox#send-messages-to-the-api-channel"
security:
- userBearerAuth: []
- agentBotBearerAuth: []
- userApiKey: []
- agentBotApiKey: []
requestBody:

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@@ -3,6 +3,8 @@ tags:
operationId: conversation-add-labels
summary: Add Labels
security:
- userBearerAuth: []
- agentBotBearerAuth: []
- userApiKey: []
description: Add labels to a conversation. Note that this API would overwrite the existing list of labels associated to the conversation.
requestBody:

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@@ -3,6 +3,8 @@ tags:
operationId: list-all-labels-of-a-conversation
summary: List Labels
security:
- userBearerAuth: []
- agentBotBearerAuth: []
- userApiKey: []
description: Lists all the labels of a conversation
responses:

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@@ -15,7 +15,7 @@ description: |
```bash
curl -X POST "https://app.chatwoot.com/api/v1/accounts/{account_id}/conversations/{conversation_id}/messages" \
-H "api_access_token: <your-api-token>" \
-H "Authorization: Bearer <your-api-token>" \
-F "content=Here is the screenshot" \
-F "message_type=outgoing" \
-F "private=false" \
@@ -76,6 +76,8 @@ description: |
}
```
security:
- userBearerAuth: []
- agentBotBearerAuth: []
- userApiKey: []
- agentBotApiKey: []
requestBody:

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@@ -5,6 +5,7 @@ post:
summary: Create New Message Attachment
description: Create an attachment message.
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

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@@ -3,6 +3,7 @@ tags:
operationId: delete-a-message
summary: Delete a message
security:
- userBearerAuth: []
- userApiKey: []
description: Delete a message and it's attachments from the conversation.
responses:

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@@ -3,6 +3,7 @@ tags:
operationId: list-all-messages
summary: Get messages
security:
- userBearerAuth: []
- userApiKey: []
description: List all messages of a conversation
parameters:

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@@ -3,6 +3,7 @@ tags:
operationId: update-message-status
summary: Update message status
security:
- userBearerAuth: []
- userApiKey: []
description: |
Updates the delivery status of a single message. Available only for messages in

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@@ -8,6 +8,7 @@ get:
description: Get open, unassigned and all Conversation counts
summary: Get Conversation Counts
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- name: status

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@@ -3,6 +3,7 @@ tags:
operationId: get-conversation-reporting-events
summary: Conversation Reporting Events
security:
- userBearerAuth: []
- userApiKey: []
description: Get reporting events for a specific conversation. This endpoint returns events such as first response time, resolution time, and other metrics for the conversation, sorted by creation time in ascending order.
responses:

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@@ -3,6 +3,8 @@ tags:
operationId: get-details-of-a-conversation
summary: Conversation Details
security:
- userBearerAuth: []
- agentBotBearerAuth: []
- userApiKey: []
description: Get all details regarding a conversation with all messages in the conversation
responses:

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@@ -4,6 +4,8 @@ operationId: toggle-priority-of-a-conversation
summary: Toggle Priority
description: Toggles the priority of conversation
security:
- userBearerAuth: []
- agentBotBearerAuth: []
- userApiKey: []
- agentBotApiKey: []
requestBody:

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@@ -10,6 +10,8 @@ description: |-
of the value provided, snoozed conversations always reopen on the next
reply from the contact.
security:
- userBearerAuth: []
- agentBotBearerAuth: []
- userApiKey: []
- agentBotApiKey: []
requestBody:

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@@ -4,6 +4,8 @@ operationId: toggle-typing-status-of-a-conversation
summary: Toggle Typing Status
description: Toggles the typing status for a conversation.
security:
- userBearerAuth: []
- agentBotBearerAuth: []
- userApiKey: []
- agentBotApiKey: []
requestBody:

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@@ -4,6 +4,8 @@ operationId: update-conversation
summary: Update Conversation
description: Update Conversation Attributes
security:
- userBearerAuth: []
- agentBotBearerAuth: []
- userApiKey: []
- agentBotApiKey: []
requestBody:

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@@ -1,29 +1,27 @@
post:
tags:
- Conversations
operationId: conversationUpdateLastSeen
summary: Update Last Seen
security:
- userApiKey: []
description: Updates the last seen of the conversation so that conversations will have the bubbles in the agents screen
parameters:
- name: id
in: path
type: number
description: ID of the conversation
required: true
responses:
'200':
description: Success
'403':
description: Access denied
content:
application/json:
schema:
$ref: '#/components/schemas/bad_request_error'
'404':
description: Contact not found
content:
application/json:
schema:
$ref: '#/components/schemas/bad_request_error'
tags:
- Conversations
operationId: conversationUpdateLastSeen
summary: Update Last Seen
security:
- userBearerAuth: []
- userApiKey: []
description: Updates the last seen of the conversation so that conversations will have the bubbles in the agents screen
responses:
'200':
description: Success
content:
application/json:
schema:
$ref: '#/components/schemas/conversation_show'
'403':
description: Access denied
content:
application/json:
schema:
$ref: '#/components/schemas/bad_request_error'
'404':
description: Contact not found
content:
application/json:
schema:
$ref: '#/components/schemas/bad_request_error'

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@@ -4,6 +4,7 @@ operationId: add-new-custom-attribute-to-account
summary: Add a new custom attribute
description: Add a new custom attribute to account
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -4,6 +4,7 @@ operationId: delete-custom-attribute-from-account
summary: Remove a custom attribute from account
description: Remove a custom attribute from account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

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@@ -12,6 +12,7 @@ parameters:
required: true
description: Get details of custom attributes in an Account
security:
- userBearerAuth: []
- userApiKey: []
responses:
'200':

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@@ -3,6 +3,7 @@ tags:
operationId: get-details-of-a-single-custom-attribute
summary: Get a custom attribute details
security:
- userBearerAuth: []
- userApiKey: []
description: Get the details of a custom attribute in the account
parameters:

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@@ -4,6 +4,7 @@ operationId: update-custom-attribute-in-account
summary: Update custom attribute in Account
description: Update a custom attribute in account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- in: path

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@@ -6,6 +6,7 @@ description: Create a custom filter in the account
parameters:
- $ref: '#/components/parameters/account_id'
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -3,6 +3,7 @@ tags:
operationId: delete-a-custom-filter
summary: Delete a custom filter
security:
- userBearerAuth: []
- userApiKey: []
description: Delete a custom filter from the account
responses:

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@@ -4,6 +4,7 @@ operationId: list-all-filters
summary: List all custom filters
description: List all custom filters in a category of a user
security:
- userBearerAuth: []
- userApiKey: []
responses:
'200':

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@@ -4,6 +4,7 @@ operationId: get-details-of-a-single-custom-filter
summary: Get a custom filter details
description: Get the details of a custom filter in the account
security:
- userBearerAuth: []
- userApiKey: []
responses:
'200':

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@@ -3,6 +3,7 @@ tags:
operationId: update-a-custom-filter
summary: Update a custom filter
security:
- userBearerAuth: []
- userApiKey: []
description: Update a custom filter's attributes
requestBody:

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@@ -5,6 +5,7 @@ get:
summary: Show Inbox Agent Bot
description: See if an agent bot is associated to the Inbox
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

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@@ -4,6 +4,7 @@ operationId: add-new-agent-to-inbox
summary: Add a New Agent
description: Add a new Agent to Inbox
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -4,6 +4,7 @@ operationId: delete-agent-in-inbox
summary: Remove an Agent from Inbox
description: Remove an Agent from Inbox
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -4,6 +4,7 @@ operationId: get-inbox-members
summary: List Agents in Inbox
description: Get Details of Agents in an Inbox
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/inbox_id'

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@@ -4,6 +4,7 @@ operationId: update-agents-in-inbox
summary: Update Agents in Inbox
description: All agents except the one passed in params will be removed
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

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@@ -5,6 +5,7 @@ get:
summary: List all inboxes
description: List all inboxes available in the current account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'
@@ -40,6 +41,7 @@ post:
summary: Create an inbox
description: You can create more than one website inbox in each account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

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@@ -4,6 +4,7 @@ get:
operationId: listWhatsappMessageTemplates
summary: List WhatsApp message templates
security:
- userBearerAuth: []
- userApiKey: []
description: List the cached message templates available for a native or Twilio WhatsApp inbox
parameters:

View File

@@ -4,6 +4,7 @@ post:
operationId: updateAgentBot
summary: Add or remove agent bot
security:
- userBearerAuth: []
- userApiKey: []
description: To add an agent bot pass agent_bot id, to remove agent bot from an inbox pass null
parameters:

View File

@@ -4,6 +4,7 @@ get:
operationId: GetInbox
summary: Get an inbox
security:
- userBearerAuth: []
- userApiKey: []
description: Get an inbox available in the current account
parameters:

View File

@@ -4,6 +4,7 @@ get:
operationId: GetInbox
summary: Get an inbox
security:
- userBearerAuth: []
- userApiKey: []
description: Get an inbox available in the current account
parameters:
@@ -39,6 +40,7 @@ patch:
operationId: updateInbox
summary: Update Inbox
security:
- userBearerAuth: []
- userApiKey: []
description: Update an existing inbox
parameters:

View File

@@ -3,6 +3,7 @@ tags:
operationId: get-details-of-all-integrations
summary: List all the Integrations
security:
- userBearerAuth: []
- userApiKey: []
description: Get the details of all Integrations available for the account
responses:

View File

@@ -4,6 +4,7 @@ operationId: create-an-integration-hook
summary: Create an integration hook
description: Create an integration hook
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

View File

@@ -4,6 +4,7 @@ operationId: delete-an-integration-hook
summary: Delete an Integration Hook
description: Delete an Integration Hook
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

View File

@@ -4,6 +4,7 @@ operationId: update-an-integrations-hook
summary: Update an Integration Hook
description: Update an Integration Hook
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

View File

@@ -3,6 +3,7 @@ tags:
operationId: create-a-label
summary: Create a label
security:
- userBearerAuth: []
- userApiKey: []
description: Create a label in the account
requestBody:

View File

@@ -3,6 +3,7 @@ tags:
operationId: delete-a-label
summary: Delete a label
security:
- userBearerAuth: []
- userApiKey: []
description: Delete a label from the account
responses:

View File

@@ -3,6 +3,7 @@ tags:
operationId: list-all-labels
summary: List all labels
security:
- userBearerAuth: []
- userApiKey: []
description: List all labels available in the current account
responses:

View File

@@ -3,6 +3,7 @@ tags:
operationId: get-details-of-a-single-label
summary: Get a label
security:
- userBearerAuth: []
- userApiKey: []
description: Get the details of a label in the account
responses:

View File

@@ -3,6 +3,7 @@ tags:
operationId: update-a-label
summary: Update a label
security:
- userBearerAuth: []
- userApiKey: []
description: Update a label's attributes
requestBody:

View File

@@ -4,6 +4,7 @@ operationId: add-new-portal-to-account
summary: Add a new portal
description: Add a new portal to account
security:
- userBearerAuth: []
- userApiKey: []
requestBody:
required: true

View File

@@ -6,6 +6,7 @@ parameters:
- $ref: '#/components/parameters/account_id'
description: Get details of portals in an Account
security:
- userBearerAuth: []
- userApiKey: []
responses:
'200':

View File

@@ -4,6 +4,7 @@ operationId: get-details-of-a-single-portal
summary: Get a portal details
description: Get the details of a portal in the account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'
@@ -14,57 +15,56 @@ responses:
content:
application/json:
schema:
$ref: '#/components/schemas/portal_single'
$ref: '#/components/schemas/portal_item'
example:
payload:
id: 123
archived: false
color: "#1F93FF"
config:
allowed_locales:
- code: "en"
articles_count: 32
categories_count: 9
custom_domain: "chatwoot.help"
header_text: "Handbook"
homepage_link: "https://www.chatwoot.com"
name: "Handbook"
slug: "handbook"
page_title: "Handbook"
account_id: 123
inbox:
id: 123
archived: false
color: "#1F93FF"
config:
allowed_locales:
- code: "en"
articles_count: 32
categories_count: 9
custom_domain: "chatwoot.help"
header_text: "Handbook"
homepage_link: "https://www.chatwoot.com"
name: "Handbook"
slug: "handbook"
page_title: "Handbook"
name: "Chatwoot"
website_url: "chatwoot.com"
channel_type: "Channel::WebWidget"
avatar_url: "https://example.com/avatar.png"
widget_color: "#1F93FF"
website_token: "4cWzuf9i9jxN9tbnv8K9STKU"
enable_auto_assignment: true
web_widget_script: "<script>...</script>"
welcome_title: "Hi there ! 🙌🏼"
welcome_tagline: "We make it simple to connect with us."
greeting_enabled: true
greeting_message: "Hey there 👋, Thank you for reaching out to us."
channel_id: 123
working_hours_enabled: true
enable_email_collect: true
csat_survey_enabled: true
timezone: "America/Los_Angeles"
business_name: "Chatwoot"
hmac_mandatory: true
logo:
id: 123
portal_id: 123
file_type: "image/png"
account_id: 123
inbox:
id: 123
name: "Chatwoot"
website_url: "chatwoot.com"
channel_type: "Channel::WebWidget"
avatar_url: "https://example.com/avatar.png"
widget_color: "#1F93FF"
website_token: "4cWzuf9i9jxN9tbnv8K9STKU"
enable_auto_assignment: true
web_widget_script: "<script>...</script>"
welcome_title: "Hi there ! 🙌🏼"
welcome_tagline: "We make it simple to connect with us."
greeting_enabled: true
greeting_message: "Hey there 👋, Thank you for reaching out to us."
channel_id: 123
working_hours_enabled: true
enable_email_collect: true
csat_survey_enabled: true
timezone: "America/Los_Angeles"
business_name: "Chatwoot"
hmac_mandatory: true
logo:
id: 123
portal_id: 123
file_type: "image/png"
account_id: 123
file_url: "https://example.com/logo.png"
blob_id: 123
filename: "square.png"
meta:
all_articles_count: 32
categories_count: 9
default_locale: "en"
file_url: "https://example.com/logo.png"
blob_id: 123
filename: "square.png"
meta:
all_articles_count: 32
categories_count: 9
default_locale: "en"
'401':
description: Unauthorized
content:

View File

@@ -4,6 +4,7 @@ operationId: update-portal-to-account
summary: Update a portal
description: Update a portal to account
security:
- userBearerAuth: []
- userApiKey: []
parameters:
- $ref: '#/components/parameters/account_id'

View File

@@ -3,6 +3,7 @@ tags:
operationId: get-account-reporting-events
summary: Account Reporting Events
security:
- userBearerAuth: []
- userApiKey: []
description: Get paginated reporting events for the account. This endpoint returns reporting events such as first response time, resolution time, and other metrics. Only administrators can access this endpoint. Results are paginated with 25 items per page.
parameters:

View File

@@ -3,6 +3,7 @@ tags:
operationId: get-agent-summary-report
summary: Get conversation statistics grouped by agent
security:
- userBearerAuth: []
- userApiKey: []
description: |
Get conversation statistics grouped by agent for a given date range.

View File

@@ -3,6 +3,7 @@ tags:
operationId: get-channel-summary-report
summary: Get conversation statistics grouped by channel type
security:
- userBearerAuth: []
- userApiKey: []
description: |
Get conversation counts grouped by channel type and status for a given date range.

View File

@@ -3,6 +3,7 @@ tags:
operationId: get-account-conversation-metrics
summary: Account Conversation Metrics
security:
- userBearerAuth: []
- userApiKey: []
description: Get conversation metrics for Account
responses:

View File

@@ -3,6 +3,7 @@ tags:
operationId: get-agent-conversation-metrics
summary: Agent Conversation Metrics
security:
- userBearerAuth: []
- userApiKey: []
description: Get conversation metrics for Agent
responses:

View File

@@ -3,6 +3,7 @@ tags:
operationId: get-first-response-time-distribution
summary: Get first response time distribution by channel
security:
- userBearerAuth: []
- userApiKey: []
description: |
Get the distribution of first response times grouped by channel type.

View File

@@ -3,6 +3,7 @@ tags:
operationId: get-inbox-label-matrix
summary: Get inbox-label matrix report
security:
- userBearerAuth: []
- userApiKey: []
description: |
Get a matrix showing the count of conversations for each inbox-label combination.

View File

@@ -3,6 +3,7 @@ tags:
operationId: get-inbox-summary-report
summary: Get conversation statistics grouped by inbox
security:
- userBearerAuth: []
- userApiKey: []
description: |
Get conversation statistics grouped by inbox for a given date range.

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