Merge branch 'develop' into feat/sdk-examples

.annotaterb.yml

@@ -1,65 +0,0 @@
----
-:position: before
-:position_in_additional_file_patterns: before
-:position_in_class: before
-:position_in_factory: before
-:position_in_fixture: before
-:position_in_routes: before
-:position_in_serializer: before
-:position_in_test: before
-:classified_sort: true
-:exclude_controllers: true
-:exclude_factories: true
-:exclude_fixtures: true
-:exclude_helpers: true
-:exclude_scaffolds: true
-:exclude_serializers: true
-:exclude_sti_subclasses: false
-:exclude_tests: true
-:force: false
-:format_markdown: false
-:format_rdoc: false
-:format_yard: false
-:frozen: false
-:grouped_polymorphic: false
-:ignore_model_sub_dir: false
-:ignore_unknown_models: false
-:include_version: false
-:show_check_constraints: false
-:show_complete_foreign_keys: false
-:show_foreign_keys: true
-:show_indexes: true
-:show_indexes_include: false
-:simple_indexes: false
-:sort: false
-:timestamp: false
-:trace: false
-:with_comment: true
-:with_column_comments: true
-:with_table_comments: true
-:position_of_column_comment: :with_name
-:active_admin: false
-:command:
-:debug: false
-:hide_default_column_types: json,jsonb,hstore
-:hide_limit_column_types: integer,bigint,boolean
-:timestamp_columns:
-- created_at
-- updated_at
-:ignore_columns:
-:ignore_routes:
-:models: true
-:routes: false
-:skip_on_db_migrate: false
-:target_action: :do_annotations
-:wrapper:
-:wrapper_close:
-:wrapper_open:
-:classes_default_to_s: []
-:additional_file_patterns: []
-:model_dir:
-- app/models
-- enterprise/app/models
-:require: []
-:root_dir:
-- ''

.bundler-audit.yml

@@ -1,37 +1,3 @@
 ---
 ignore:
   - CVE-2021-41098 # https://github.com/chatwoot/chatwoot/issues/3097 (update once azure blob storage is updated)
-  - GHSA-57hq-95w6-v4fc # Devise confirmable race condition — patched locally in User model (remove once on Devise 5+)
-  # Devise 5 is currently blocked by devise-secure_password/devise_token_auth/devise-two-factor.
-  # Chatwoot does not enable Timeoutable, so the timeout redirect path is not reachable.
-  - GHSA-jp94-3292-c3xv
-  # Rails 7.1 has no patched release for the Active Storage proxy range
-  # advisories. Chatwoot limits proxy range requests locally.
-  - CVE-2026-33658
-  # Rails 7.1 has no patched release for this Active Storage direct-upload
-  # advisory. Chatwoot filters internal metadata keys locally.
-  - CVE-2026-33173
-  - CVE-2026-33174
-  # Rails 7.1 has no patched release for these Rails advisories. These are not
-  # reachable through Chatwoot's current usage patterns and should be removed
-  # once we upgrade to Rails 7.2.3.1+.
-  - CVE-2026-33168
-  - CVE-2026-33169
-  - CVE-2026-33170
-  - CVE-2026-33176
-  - CVE-2026-33195
-  - CVE-2026-33202
-  # No Rails 7.1 patch for this Active Storage advisory; mitigated locally.
-  # Remove once on Rails 7.2.3.1+.
-  - CVE-2026-66066
-  # RubyLLM's name-normalization ReDoS is reported on Ruby 3.1; we require Ruby 3.4.4.
-  # Built-in tool names are fixed; custom tools use bounded slugs and override normalization.
-  # Patched 2.0 releases need an ai-agents migration (currently constrained to RubyLLM 1.x).
-  # Remove when a supported patched RubyLLM/ai-agents combination is adopted.
-  - CVE-2026-67991
-  # Think-tag parsing and Mistral matching ReDoS are reported on Ruby 3.1.
-  # We pin Ruby 3.4.4, where the affected regexes are linear-time.
-  # Remove when a supported patched RubyLLM/ai-agents combination is adopted;
-  # reassess if the supported Ruby runtime changes.
-  - CVE-2026-67987
-  - CVE-2026-67989

.circleci/config.yml

@@ -77,8 +77,7 @@ jobs:
 
       - node/install:
           node-version: '24.13'
-      - node/install-pnpm:
-          version: '10.2.0'
+      - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
           override-ci-command: pnpm i
@@ -94,8 +93,8 @@ jobs:
               exit 1
             fi
             mkdir -p ~/tmp
-            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/7.19.0/openapi-generator-cli-7.19.0.jar > ~/tmp/openapi-generator-cli-7.19.0.jar
-            java -jar ~/tmp/openapi-generator-cli-7.19.0.jar validate -i swagger/swagger.json
+            curl -L https://repo1.maven.org/maven2/org/openapitools/openapi-generator-cli/6.3.0/openapi-generator-cli-6.3.0.jar > ~/tmp/openapi-generator-cli-6.3.0.jar
+            java -jar ~/tmp/openapi-generator-cli-6.3.0.jar validate -i swagger/swagger.json
 
       # Bundle audit
       - run:
@@ -119,8 +118,7 @@ jobs:
       - checkout
       - node/install:
           node-version: '24.13'
-      - node/install-pnpm:
-          version: '10.2.0'
+      - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
           override-ci-command: pnpm i
@@ -151,8 +149,7 @@ jobs:
       - checkout
       - node/install:
           node-version: '24.13'
-      - node/install-pnpm:
-          version: '10.2.0'
+      - node/install-pnpm
       - node/install-packages:
           pkg-manager: pnpm
           override-ci-command: pnpm i

.env.example

@@ -15,15 +15,6 @@ SECRET_KEY_BASE=replace_with_lengthy_secure_hex
 
 # Replace with the URL you are planning to use for your app
 FRONTEND_URL=http://0.0.0.0:3000
-
-# Enterprise conversation monitors (enable the conversation_monitors account feature separately)
-# Set CAPTAIN_OPENROUTER_API_KEY and optional CAPTAIN_OPENROUTER_DECISION_MODEL_ENDPOINT
-# in Super Admin -> Settings -> Captain (shared installation settings). The endpoint is the API base URL.
-# CONVERSATION_MONITORS_MODEL=typesafe/jev-1.13
-# CONVERSATION_MONITORS_LIMIT=20
-# Allowlisted contact/conversation custom attribute keys to send as customer context
-# CONVERSATION_MONITORS_ATTRIBUTES=deployment_type
-# Each account can make 500,000 monitor calls per UTC day and 10,000,000 per UTC month.
 # To use a dedicated URL for help center pages
 # HELPCENTER_URL=http://0.0.0.0:3000
 
@@ -68,16 +59,6 @@ REDIS_SENTINEL_MASTER_NAME=
 # ref: https://github.com/chatwoot/chatwoot/issues/2420
 # REDIS_OPENSSL_VERIFY_MODE=none
 
-# OpenSearch / Elasticsearch-compatible search config
-# Set OPENSEARCH_URL to enable advanced search. Elastic Cloud API keys can be configured with either key name below.
-# API key values must be provided without the ApiKey authorization scheme prefix.
-# OPENSEARCH_URL=
-# OPENSEARCH_API_KEY=
-# ELASTICSEARCH_API_KEY=
-# OPENSEARCH_AWS_ACCESS_KEY_ID=
-# OPENSEARCH_AWS_SECRET_ACCESS_KEY=
-# OPENSEARCH_AWS_REGION=us-east-1
-
 # Postgres Database config variables
 # You can leave POSTGRES_DATABASE blank. The default name of
 # the database in the production environment is chatwoot_production
@@ -89,13 +70,6 @@ RAILS_ENV=development
 # Changes the Postgres query timeout limit. The default is 14 seconds. Modify only when required.
 # POSTGRES_STATEMENT_TIMEOUT=14s
 RAILS_MAX_THREADS=5
-# Number of Puma worker processes (clustered mode). Defaults to 0 (single
-# process) when unset. On a multi-core production server, set this to run Puma
-# in clustered mode so CPU-bound requests don't serialize behind Ruby's GVL.
-# A common starting point is the number of available CPU cores; total
-# concurrency is roughly WEB_CONCURRENCY * RAILS_MAX_THREADS, so size it
-# against available RAM. See config/puma.rb.
-# WEB_CONCURRENCY=2
 
 # The email from which all outgoing emails are sent
 # could user either  `email@yourdomain.com` or `BrandName <email@yourdomain.com>`
@@ -124,8 +98,6 @@ SMTP_OPENSSL_VERIFY_MODE=peer
 # Mail Incoming
 # This is the domain set for the reply emails when conversation continuity is enabled
 MAILER_INBOUND_EMAIL_DOMAIN=
-# Maximum time in seconds to process a single IMAP email
-# EMAIL_PROCESSING_TIMEOUT_SECONDS=60
 # Set this to the appropriate ingress channel with regards to incoming emails
 # Possible values are :
 # relay for Exim, Postfix, Qmail
@@ -158,11 +130,6 @@ ACTION_MAILBOX_SES_SNS_TOPIC=
 # Storage
 ACTIVE_STORAGE_SERVICE=local
 
-# Restrict libvips to its trusted, well-tested image loaders when Active Storage
-# generates variants. Hardens image processing against untrusted uploads.
-# Requires libvips >= 8.13 (ignored on older versions).
-VIPS_BLOCK_UNTRUSTED=1
-
 # Amazon S3
 # documentation: https://www.chatwoot.com/docs/configuring-s3-bucket-as-cloud-storage
 S3_BUCKET_NAME=
@@ -182,8 +149,6 @@ LOG_SIZE=500
 
 # Facebook
 # documentation: https://www.chatwoot.com/docs/facebook-setup
-# Connected Facebook pages are subscribed by Chatwoot to Messenger webhook
-# fields, including postbacks used by Get Started and button flows.
 FB_VERIFY_TOKEN=
 FB_APP_SECRET=
 FB_APP_ID=
@@ -201,7 +166,6 @@ TWITTER_ENVIRONMENT=
 #slack integration
 SLACK_CLIENT_ID=
 SLACK_CLIENT_SECRET=
-SLACK_SIGNING_SECRET=
 
 # Google OAuth
 GOOGLE_OAUTH_CLIENT_ID=
@@ -264,30 +228,10 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 ## To prevent and throttle abusive requests
 # ENABLE_RACK_ATTACK=true
 # RACK_ATTACK_LIMIT=300
-## Parent switch for all widget throttles; per-endpoint switches below only apply when this is on
 # ENABLE_RACK_ATTACK_WIDGET_API=true
-## Widget conversation creates, per minute, keyed on (IP, website_token)
-# ENABLE_RACK_ATTACK_WIDGET_CONVERSATIONS=true
-# RATE_LIMIT_WIDGET_CONVERSATIONS=30
-## Widget message creates, per minute, keyed on (IP, website_token)
-# ENABLE_RACK_ATTACK_WIDGET_MESSAGES=true
-# RATE_LIMIT_WIDGET_MESSAGES=60
-## Widget contact updates, per hour, per IP
-# ENABLE_RACK_ATTACK_WIDGET_CONTACTS=true
-# RATE_LIMIT_WIDGET_CONTACTS=60
-## Widget page loads (new session), per hour, per IP
-# ENABLE_RACK_ATTACK_WIDGET_LOAD=true
-# RATE_LIMIT_WIDGET_LOAD=200
-## Widget transcript requests, per hour, per IP
-# ENABLE_RACK_ATTACK_WIDGET_TRANSCRIPT=true
-# RATE_LIMIT_WIDGET_TRANSCRIPT=5
 # Comma-separated list of trusted IPs that bypass Rack Attack throttling rules
 # RACK_ATTACK_ALLOWED_IPS=127.0.0.1,::1,192.168.0.10
 
-## SafeFetch private network access
-## Keep disabled by default. Self-hosted installations can enable this to allow SafeFetch requests to private network URLs.
-# SAFE_FETCH_ALLOW_PRIVATE_NETWORK=false
-
 ## Running chatwoot as an API only server
 ## setting this value to true will disable the frontend dashboard endpoints
 # CW_API_ONLY_SERVER=false
@@ -321,14 +265,10 @@ AZURE_APP_SECRET=
 # Enable verbose logging each time a job is dequeued in Sidekiq
 # ENABLE_SIDEKIQ_DEQUEUE_LOGGER=false
 
-# Sidekiq health check server (defaults to 0.0.0.0:7433).
-# Uncomment SIDEKIQ_ALIVE_HOST to restrict the health check to localhost.
-# SIDEKIQ_ALIVE_HOST=127.0.0.1
-# SIDEKIQ_ALIVE_PORT=7433
 
-# AI powered features (Captain)
-# The OpenAI API key and endpoint for Captain are not configured via .env.
-# Set them at Super Admin > App Configs > Captain (CAPTAIN_OPEN_AI_API_KEY, CAPTAIN_OPEN_AI_ENDPOINT).
+# AI powered features
+## OpenAI key
+# OPENAI_API_KEY=
 
 # Housekeeping/Performance related configurations
 # Set to true if you want to remove stale contact inboxes
@@ -337,15 +277,3 @@ AZURE_APP_SECRET=
 
 # REDIS_ALFRED_SIZE=10
 # REDIS_VELMA_SIZE=10
-
-# Publish Sidekiq queue metrics to AWS CloudWatch for autoscaling. Off by default.
-# By default uses the instance role, which must allow cloudwatch:PutMetricData.
-# ENABLE_SIDEKIQ_CLOUDWATCH=true
-# SIDEKIQ_CLOUDWATCH_NAMESPACE=Chatwoot/Sidekiq
-# Publish interval in seconds (default 60; values below 60 work but bill as high-resolution CloudWatch metrics)
-# SIDEKIQ_CLOUDWATCH_INTERVAL=60
-# Optional: dedicated credentials for CloudWatch only, separate from the S3 (storage) keys.
-# Set these to override the instance role when a role is not available.
-# SIDEKIQ_CLOUDWATCH_AWS_ACCESS_KEY_ID=
-# SIDEKIQ_CLOUDWATCH_AWS_SECRET_ACCESS_KEY=
-# SIDEKIQ_CLOUDWATCH_AWS_REGION=us-east-1

.eslintrc.js

@@ -247,7 +247,6 @@ module.exports = {
   },
   env: {
     browser: true,
-    es2020: true,
     node: true,
   },
   globals: {

.github/scripts/ghsa_linear_sync.py

@@ -1,211 +0,0 @@
-#!/usr/bin/env python3
-"""Sync triage GitHub security advisories to Linear issues."""
-
-from __future__ import annotations
-
-import os
-import sys
-from typing import Any
-
-import requests
-
-GITHUB_API = "https://api.github.com"
-LINEAR_API = "https://api.linear.app/graphql"
-
-SEVERITY_PRIORITY = {"critical": 1, "high": 2, "medium": 3, "low": 4}
-SEVERITY_COLOR = {
-    "critical": 15548997,
-    "high": 15105570,
-    "medium": 15844367,
-    "low": 3066993,
-}
-DEFAULT_COLOR = 9807270
-
-
-def required_env(name: str) -> str:
-    value = os.environ.get(name)
-    if not value:
-        sys.exit(f"Missing required env var: {name}")
-    return value
-
-
-def fetch_triage_advisories(repo: str, token: str) -> list[dict[str, Any]]:
-    url: str | None = f"{GITHUB_API}/repos/{repo}/security-advisories"
-    params: dict[str, Any] | None = {"state": "triage", "per_page": 100}
-    headers = {
-        "Accept": "application/vnd.github+json",
-        "Authorization": f"Bearer {token}",
-        "X-GitHub-Api-Version": "2022-11-28",
-    }
-    advisories: list[dict[str, Any]] = []
-    while url:
-        r = requests.get(url, headers=headers, params=params, timeout=30)
-        r.raise_for_status()
-        advisories.extend(r.json())
-        next_link = r.links.get("next")
-        url = next_link["url"] if next_link else None
-        params = None
-    return advisories
-
-
-def linear_call(query: str, variables: dict[str, Any], api_key: str) -> dict[str, Any]:
-    r = requests.post(
-        LINEAR_API,
-        headers={"Authorization": api_key},
-        json={"query": query, "variables": variables},
-        timeout=30,
-    )
-    r.raise_for_status()
-    return r.json()
-
-
-def linear_issue_exists(ghsa_id: str, api_key: str) -> bool:
-    query = (
-        "query($q: String!) { issues(filter: {title: {contains: $q}}, first: 1) "
-        "{ nodes { id } } }"
-    )
-    resp = linear_call(query, {"q": ghsa_id}, api_key)
-    return len(resp.get("data", {}).get("issues", {}).get("nodes", [])) > 0
-
-
-def linear_create_issue(input_data: dict[str, Any], api_key: str) -> dict[str, str] | None:
-    query = (
-        "mutation($input: IssueCreateInput!) { issueCreate(input: $input) "
-        "{ success issue { identifier url } } }"
-    )
-    resp = linear_call(query, {"input": input_data}, api_key)
-    create = resp.get("data", {}).get("issueCreate") or {}
-    if not create.get("success"):
-        return None
-    return create.get("issue")
-
-
-def reporter_login(advisory: dict[str, Any]) -> str:
-    for credit in advisory.get("credits") or []:
-        user = (credit or {}).get("user") or {}
-        if user.get("login"):
-            return user["login"]
-    return "unknown"
-
-
-def cvss_score(advisory: dict[str, Any]) -> str:
-    score = (advisory.get("cvss") or {}).get("score")
-    return str(score) if score is not None else "n/a"
-
-
-def build_description(adv: dict[str, Any]) -> str:
-    return (
-        f"**GHSA:** {adv['ghsa_id']}\n"
-        f"**CVE:** {adv.get('cve_id') or 'n/a'}\n"
-        f"**Severity:** {adv.get('severity') or 'unknown'} (CVSS {cvss_score(adv)})\n"
-        f"**Reporter:** {reporter_login(adv)}\n"
-        f"**Reported:** {(adv.get('created_at') or '').split('T')[0]}\n"
-        f"**Advisory:** {adv['html_url']}\n\n"
-        f"---\n\n"
-        f"{adv.get('description') or 'No description provided.'}"
-    )
-
-
-def post_slack(adv: dict[str, Any], issue: dict[str, str], webhook_url: str) -> None:
-    severity = adv.get("severity") or "unknown"
-    title = f"[{adv['ghsa_id']}] {adv['summary']}"[:200]
-    text = (
-        f"*<{issue['url']}|{title}>*\n"
-        f"Linear: {issue['identifier']} · Severity: {severity} (CVSS {cvss_score(adv)}) · <{adv['html_url']}|advisory>"
-    )
-    try:
-        requests.post(webhook_url, json={"text": text}, timeout=10)
-    except requests.RequestException:
-        pass
-
-
-def post_discord(adv: dict[str, Any], issue: dict[str, str], webhook_url: str) -> None:
-    severity = adv.get("severity") or "unknown"
-    title = f"[{adv['ghsa_id']}] {adv['summary']}"[:250]
-    payload = {
-        "username": "GHSA Sync",
-        "embeds": [
-            {
-                "title": title,
-                "url": issue["url"],
-                "color": SEVERITY_COLOR.get(severity, DEFAULT_COLOR),
-                "fields": [
-                    {"name": "Linear", "value": issue["identifier"], "inline": True},
-                    {
-                        "name": "Severity",
-                        "value": f"{severity} (CVSS {cvss_score(adv)})",
-                        "inline": True,
-                    },
-                    {
-                        "name": "Advisory",
-                        "value": f"[GitHub]({adv['html_url']})",
-                        "inline": True,
-                    },
-                ],
-            }
-        ],
-    }
-    try:
-        requests.post(webhook_url, json=payload, timeout=10)
-    except requests.RequestException:
-        pass
-
-
-def main() -> int:
-    repo = required_env("GITHUB_REPOSITORY")
-    gh_token = required_env("GHSA_READ_TOKEN")
-    linear_api_key = required_env("LINEAR_API_KEY")
-    team_id = required_env("LINEAR_TEAM_ID")
-    project_id = required_env("LINEAR_PROJECT_ID")
-    label_id = required_env("LINEAR_LABEL_ID")
-    discord_webhook = os.environ.get("DISCORD_WEBHOOK_URL") or None
-    slack_webhook = os.environ.get("SLACK_WEBHOOK_URL") or None
-
-    advisories = fetch_triage_advisories(repo, gh_token)
-    print(f"Fetched {len(advisories)} triage advisories")
-
-    created = skipped = failed = 0
-
-    for adv in advisories:
-        ghsa_id = adv.get("ghsa_id")
-        if not ghsa_id:
-            failed += 1
-            continue
-
-        try:
-            if linear_issue_exists(ghsa_id, linear_api_key):
-                skipped += 1
-                continue
-
-            severity = adv.get("severity") or "unknown"
-            issue = linear_create_issue(
-                {
-                    "title": f"[{ghsa_id}] {adv.get('summary', '')}",
-                    "description": build_description(adv),
-                    "teamId": team_id,
-                    "projectId": project_id,
-                    "labelIds": [label_id],
-                    "priority": SEVERITY_PRIORITY.get(severity, 3),
-                },
-                linear_api_key,
-            )
-        except requests.RequestException:
-            failed += 1
-            continue
-
-        if not issue:
-            failed += 1
-            continue
-
-        created += 1
-        if discord_webhook:
-            post_discord(adv, issue, discord_webhook)
-        if slack_webhook:
-            post_slack(adv, issue, slack_webhook)
-
-    print(f"Created {created}, skipped {skipped}, failed {failed}")
-    return 1 if failed > 0 else 0
-
-
-if __name__ == "__main__":
-    sys.exit(main())

.github/workflows/deploy_check.yml

@@ -11,9 +11,6 @@ concurrency:
   group: pr-${{ github.workflow }}-${{ github.head_ref }}
   cancel-in-progress: true
 
-permissions:
-  contents: read
-
 jobs:
   deployment_check:
     name: Check Deployment

.github/workflows/frontend-fe.yml

@@ -8,9 +8,6 @@ on:
     branches:
       - develop
 
-permissions:
-  contents: read
-
 jobs:
   test:
     runs-on: ubuntu-22.04

.github/workflows/ghsa-linear-sync.yml

@@ -1,30 +0,0 @@
-name: Sync GHSA advisories to Linear
-
-on:
-  schedule:
-    - cron: '0 4 * * *'  # daily at 09:30 IST
-  workflow_dispatch: {}
-
-permissions:
-  contents: read
-
-jobs:
-  sync:
-    runs-on: ubuntu-latest
-    steps:
-      - uses: actions/checkout@v4
-      - uses: actions/setup-python@v5
-        with:
-          python-version: '3.11'
-      - name: Install dependencies
-        run: pip install requests==2.32.3
-      - name: Sync advisories
-        env:
-          GHSA_READ_TOKEN: ${{ secrets.GHSA_READ_TOKEN }}
-          LINEAR_API_KEY: ${{ secrets.LINEAR_API_KEY }}
-          LINEAR_TEAM_ID: ${{ secrets.LINEAR_TEAM_ID }}
-          LINEAR_PROJECT_ID: ${{ secrets.LINEAR_PROJECT_ID }}
-          LINEAR_LABEL_ID: ${{ secrets.LINEAR_LABEL_ID }}
-          DISCORD_WEBHOOK_URL: ${{ secrets.DISCORD_WEBHOOK_URL }}
-          SLACK_WEBHOOK_URL: ${{ secrets.SLACK_WEBHOOK_URL }}
-        run: python3 .github/scripts/ghsa_linear_sync.py

.github/workflows/logging_percentage_check.yml

@@ -10,9 +10,6 @@ concurrency:
   group: pr-${{ github.workflow }}-${{ github.head_ref }}
   cancel-in-progress: true
 
-permissions:
-  contents: read
-
 jobs:
   log_lines_check:
     runs-on: ubuntu-latest

.github/workflows/migration_version_check.yml

@@ -1,41 +0,0 @@
-name: Migration Version Check
-
-on:
-  pull_request:
-    paths:
-      - 'db/migrate/**'
-
-concurrency:
-  group: pr-${{ github.workflow }}-${{ github.head_ref }}
-  cancel-in-progress: true
-
-permissions:
-  contents: read
-
-jobs:
-  migration_version_check:
-    runs-on: ubuntu-latest
-
-    steps:
-      - name: Checkout repository
-        uses: actions/checkout@v4
-        with:
-          fetch-depth: 2
-
-      - name: Reject hand-written migration versions
-        run: |
-          rounded=$(git diff --name-only --diff-filter=AR HEAD^1 HEAD -- db/migrate | grep -E '^db/migrate/[0-9]{10}0000_' || true)
-          if [ -n "$rounded" ]; then
-            echo "::error::Rounded migration versions collide across branches. Regenerate with 'bundle exec rails g migration':"
-            echo "$rounded"
-            exit 1
-          fi
-
-      - name: Reject duplicate migration versions
-        run: |
-          duplicates=$(ls db/migrate | cut -d_ -f1 | sort | uniq -d)
-          if [ -n "$duplicates" ]; then
-            echo "::error::Duplicate migration versions break db:migrate:"
-            echo "$duplicates"
-            exit 1
-          fi

.github/workflows/nightly_installer.yml

@@ -14,9 +14,6 @@ on:
     - cron: "0 0 * * *"
   workflow_dispatch:
 
-permissions:
-  contents: read
-
 jobs:
   nightly:
     runs-on: ubuntu-24.04

.github/workflows/publish_codespace_image.yml

@@ -3,10 +3,6 @@ name: Publish Codespace Base Image
 on:
   workflow_dispatch:
 
-permissions:
-  contents: read
-  packages: write
-
 jobs:
   publish-code-space-image:
     runs-on: ubuntu-latest

.github/workflows/publish_ee_docker.yml

@@ -18,9 +18,6 @@ on:
 env:
   DOCKER_REPO: chatwoot/chatwoot
 
-permissions:
-  contents: read
-
 jobs:
   build:
     strategy:

.github/workflows/publish_foss_docker.yml

@@ -18,9 +18,6 @@ on:
 env:
   DOCKER_REPO: chatwoot/chatwoot
 
-permissions:
-  contents: read
-
 jobs:
   build:
     strategy:

.github/workflows/run_foss_spec.yml

@@ -21,24 +21,6 @@ jobs:
       - name: Run Rubocop
         run: bundle exec rubocop --parallel
 
-  security-scan:
-    runs-on: ubuntu-latest
-    steps:
-      - uses: actions/checkout@v4
-      - uses: ruby/setup-ruby@v1
-        with:
-          bundler-cache: true
-      - name: Run Brakeman
-        # Non-blocking for now: Brakeman surfaces 35 pre-existing findings
-        # (13 High confidence) that need security-team triage before this
-        # can be turned into a hard gate.
-        continue-on-error: true
-        run: bundle exec brakeman -q --no-pager
-      - name: Run bundle-audit
-        run: |
-          bundle exec bundle-audit update
-          bundle exec bundle-audit check
-
   lint-frontend:
     runs-on: ubuntu-latest
     steps:

.github/workflows/run_mfa_spec.yml

@@ -67,20 +67,9 @@ jobs:
         run: |
           bundle exec rspec \
             spec/services/mfa/token_service_spec.rb \
-            spec/services/mfa/setup_token_service_spec.rb \
             spec/services/mfa/authentication_service_spec.rb \
             spec/requests/api/v1/profile/mfa_controller_spec.rb \
-            spec/controllers/api/v1/profiles_controller_spec.rb \
-            spec/controllers/api/v1/notification_subscriptions_controller_spec.rb \
-            spec/requests/api/v1/profile/sessions_controller_spec.rb \
             spec/controllers/devise_overrides/sessions_controller_spec.rb \
-            spec/requests/devise_overrides/passwords_controller_spec.rb \
-            spec/requests/devise_overrides/confirmations_controller_spec.rb \
-            spec/controllers/api/v1/accounts_controller_spec.rb \
-            spec/controllers/api/v2/accounts_controller_spec.rb \
-            spec/requests/api/v1/accounts/base_controller_spec.rb \
-            spec/enterprise/controllers/enterprise/api/v1/accounts_controller_spec.rb \
-            spec/enterprise/controllers/enterprise/devise_overrides/device_verification_spec.rb \
             spec/models/application_record_external_credentials_encryption_spec.rb \
             --profile=10 \
             --format documentation
@@ -98,13 +87,6 @@ jobs:
             -e "backup code" \
             --profile=10 \
             --format documentation
-
-      - name: Run MFA-related tests in account_spec
-        run: |
-          bundle exec rspec spec/models/account_spec.rb \
-            -e "enforce_mfa" \
-            --profile=10 \
-            --format documentation
         env:
           NODE_OPTIONS: --openssl-legacy-provider
 

.github/workflows/size-limit.yml

@@ -10,9 +10,6 @@ concurrency:
   group: pr-${{ github.workflow }}-${{ github.head_ref }}
   cancel-in-progress: true
 
-permissions:
-  contents: read
-
 jobs:
   test:
     runs-on: ubuntu-22.04

.github/workflows/test_docker_build.yml

@@ -7,9 +7,6 @@ on:
       - master
   workflow_dispatch:
 
-permissions:
-  contents: read
-
 jobs:
   test-build:
     strategy:

.gitignore

@@ -104,4 +104,3 @@ CLAUDE.local.md
 .pnpm-store/*
 local/
 Procfile.worktree
-.nodeterm/project.json

.rubocop.yml

@@ -16,10 +16,8 @@ Layout/LineLength:
 Metrics/ClassLength:
   Max: 175
   Exclude:
-    - 'app/builders/messages/message_builder.rb'
     - 'app/models/message.rb'
     - 'app/models/conversation.rb'
-    - 'config/initializers/rack_attack.rb'
 
 Metrics/MethodLength:
   Max: 19

AGENTS.md

@@ -43,23 +43,13 @@
 
 ## General Guidelines
 
-- **Database foreign keys**: Prefer Rails associations and callbacks over database foreign-key constraints. Add a database foreign key only when there is a clear need and after checking deletion behavior and production migration/locking risks. Existing foreign keys alone are not a reason to add new ones.
-- **Migrations**: Create migrations with `bundle exec rails g migration <Name>` so the version is a real timestamp. Never hand-write or round the version (e.g. `20260925000000`); rounded versions collide across branches and break `db:migrate`.
-- Prefer the smallest production-ready change that solves the current problem.
-- Build for the expected production path first. Do not add speculative guards, fallbacks, retries, or edge-case handling unless the caller can actually hit that case or production has proven it necessary.
-- Enforce eligibility and exclusivity rules at the earliest shared entry point. Do not repeat backup guards across downstream jobs, callbacks, services, or writes unless a proven independent path bypasses that point.
-- Validate request parameters at the controller or request boundary, reusing existing errors so invalid input returns `422 Unprocessable Entity` instead of reaching models or Sentry.
-- Accept only the documented type, shape, and value. Do not add compatibility coercions for malformed client values; fix official clients instead.
-- When an impossible or misconfigured state would indicate a setup/deployment bug, let it fail loudly instead of silently skipping behavior.
-- For locked/internal configs that must exist in production, prefer direct reads (`find`, `find_by!`, required hash keys) over silent fallbacks.
-- Do not add validation or response checks unless the code uses the result or the check changes behavior meaningfully.
-- Prefer existing repo dependencies/client libraries over hand-rolled protocol code for auth, signing, parsing, or API plumbing.
-- Avoid one-use private helpers unless they hide real complexity or make the main flow meaningfully easier to read.
+- MVP focus: Least code change, happy-path only
+- No unnecessary defensive programming
+- Ship the happy path first: limit guards/fallbacks to what production has proven necessary, then iterate
 - Prefer minimal, readable code over elaborate abstractions; clarity beats cleverness
 - Break down complex tasks into small, testable units
 - Iterate after confirmation
 - Avoid writing specs unless explicitly asked
-- In specs, avoid custom helper methods for setup/data. Prefer `let` values and direct per-example setup; only add a helper when it removes meaningful repeated complexity.
 - Remove dead/unreachable/unused code
 - Don’t write multiple versions or backups for the same logic — pick the best approach and implement it
 - Prefer `with_modified_env` (from spec helpers) over stubbing `ENV` directly in specs
@@ -78,22 +68,11 @@
 - Example: `feat(auth): add user authentication`
 - Don't reference Claude in commit messages
 
-## PR Description Format
-
-- Start with a short, user-facing paragraph describing the product change.
-- Add a `Closes` section with relevant issue links (GitHub, Linear, etc.).
-- For feature PRs, add `How to test` from a product/UX standpoint.
-- For bugfix PRs, use `How to reproduce` when helpful.
-- Optionally add a `What changed` section for implementation highlights.
-- Do not add a `How this was tested` section listing specs/commands.
-
 ## Project-Specific
 
 - **Translations**:
-  - For product and source-string changes, only update `en.yml` and `en.json`; other languages are handled through Crowdin and the community
-  - Crowdin-generated translation sync PRs may update non-English locale files; do not flag those changes solely for modifying translated locale files
-  - Preserve product and brand names, OAuth scopes, API values, and other machine-readable identifiers unless an official localized form exists
-  - When reviewing Crowdin syncs, verify protected terms remain unchanged. Add newly introduced product names, brand names, and machine-readable identifiers to the Crowdin glossary as non-translatable, and keep the glossary current
+  - Only update `en.yml` and `en.json`
+  - Other languages are handled by the community
   - Backend i18n → `en.yml`, Frontend i18n → `en.json`
 - **Frontend**:
   - Use `components-next/` for message bubbles (the rest is being deprecated)
@@ -102,15 +81,6 @@
 
 - Use compact `module/class` definitions; avoid nested styles
 
-## Frontend Conventions
-
-- Prefer existing design-system utilities and shared composables.
-- Use typography utilities instead of manually recreating font styles.
-- Use logical Tailwind utilities (`ms`, `me`, `start`, `end`) for direction-aware layouts.
-- Use `rem` for arbitrary CSS dimensions; preserve native numeric values required by chart/SVG APIs.
-- Extract repeated or domain-specific strings, thresholds, colors, and durations into named constants.
-- Use shared request-cancellation utilities instead of local `AbortController` logic.
-
 ## Enterprise Edition Notes
 
 - Chatwoot has an Enterprise overlay under `enterprise/` that extends/overrides OSS code.

Gemfile

@@ -3,10 +3,8 @@ source 'https://rubygems.org'
 ruby '3.4.4'
 
 ##-- base gems for rails --##
-
 gem 'rack-cors', '2.0.0', require: 'rack/cors'
-gem 'rails', '7.2.3.1'
-
+gem 'rails', '~> 7.1'
 # Reduces boot times through caching; required in config/boot.rb
 gem 'bootsnap', require: false
 
@@ -24,7 +22,6 @@ gem 'time_diff'
 gem 'tzinfo-data'
 gem 'valid_email2'
 gem 'email-provider-info'
-gem 'gemoji'
 # compress javascript config.assets.js_compressor
 gem 'uglifier'
 ##-- used for single column multiple binary flags in notification settings/feature flagging --##
@@ -43,8 +40,6 @@ gem 'json_refs'
 gem 'rack-attack', '>= 6.7.0'
 # a utility tool for streaming, flexible and safe downloading of remote files
 gem 'down'
-# SSRF-safe URL fetching
-gem 'ssrf_filter', '~> 1.5'
 # authentication type to fetch and send mail over oauth2.0
 gem 'gmail_xoauth'
 # Lock net-smtp to 0.3.4 to avoid issues with gmail_xoauth2
@@ -54,8 +49,9 @@ gem 'csv-safe'
 
 ##-- for active storage --##
 gem 'aws-sdk-s3', require: false
-gem 'aws-sdk-sesv2', require: false
-gem 'azure-blob', require: false
+# original gem isn't maintained actively
+# we wanted updated version of faraday which is a dependency for slack-ruby-client
+gem 'azure-storage-blob', git: 'https://github.com/chatwoot/azure-storage-ruby', branch: 'chatwoot', require: false
 gem 'google-cloud-storage', '>= 1.48.0', require: false
 gem 'image_processing'
 
@@ -77,27 +73,25 @@ gem 'faraday_middleware-aws-sigv4'
 ##--- gems for server & infra configuration ---##
 gem 'dotenv-rails', '>= 3.0.0'
 gem 'foreman'
-gem 'puma', '~> 7.2', '>= 7.2.1'
+gem 'puma'
 gem 'vite_rails'
 # metrics on heroku
 gem 'barnes'
 
 ##--- gems for authentication & authorization ---##
 gem 'devise', '>= 4.9.4'
-# 2.2.3 requires Devise 5; Chatwoot remains on Devise 4 for this upgrade stack.
-gem 'devise-secure_password', '2.2.1'
+gem 'devise-secure_password', git: 'https://github.com/chatwoot/devise-secure_password', branch: 'chatwoot'
 gem 'devise_token_auth', '>= 1.2.3'
-gem 'rails-i18n', '~> 7.0'
 # two-factor authentication
 gem 'devise-two-factor', '>= 5.0.0'
 # authorization
-gem 'jwt', '~> 2.10', '>= 2.10.3'
+gem 'jwt'
 gem 'pundit'
 
 # super admin
 gem 'administrate', '>= 0.20.1'
 gem 'administrate-field-active_storage', '>= 1.0.3'
-gem 'administrate-field-belongs_to_search', '>= 0.10.0'
+gem 'administrate-field-belongs_to_search', '>= 0.9.0'
 
 ##--- gems for pubsub service ---##
 # https://karolgalanciak.com/blog/2019/11/30/from-activerecord-callbacks-to-publish-slash-subscribe-pattern-and-event-driven-design/
@@ -135,13 +129,11 @@ gem 'sentry-ruby', require: false
 gem 'sentry-sidekiq', '>= 5.19.0', require: false
 
 ##-- background job processing --##
-gem 'sidekiq', '~> 7.3.10'
+gem 'sidekiq', '>= 7.3.1'
 # We want cron jobs
-gem 'sidekiq-cron', '>= 2.4.0'
+gem 'sidekiq-cron', '>= 1.12.0'
 # for sidekiq healthcheck
 gem 'sidekiq_alive'
-# publishes Sidekiq queue metrics to CloudWatch for autoscaling (opt-in via ENABLE_SIDEKIQ_CLOUDWATCH)
-gem 'speedshop-cloudwatch', '~> 0.2.1', require: false
 
 ##-- Push notification service --##
 gem 'fcm'
@@ -199,10 +191,10 @@ gem 'reverse_markdown'
 
 gem 'iso-639'
 gem 'ruby-openai'
-gem 'ai-agents', '>= 0.12.0'
+gem 'ai-agents'
 
 # TODO: Move this gem as a dependency of ai-agents
-gem 'ruby_llm', '>= 1.14.1'
+gem 'ruby_llm', '>= 1.8.2'
 gem 'ruby_llm-schema'
 
 gem 'cld3', '~> 3.7'
@@ -213,8 +205,6 @@ gem 'opentelemetry-exporter-otlp'
 
 gem 'shopify_api'
 
-gem 'firecrawl-sdk', '~> 1.0', require: 'firecrawl'
-
 ### Gems required only in specific deployment environments ###
 ##############################################################
 
@@ -278,7 +268,6 @@ group :development, :test do
   gem 'seed_dump'
   gem 'shoulda-matchers'
   gem 'simplecov', '>= 0.21', require: false
-  gem 'skooma'
   gem 'spring'
   gem 'spring-watcher-listen'
 end

Gemfile.lock

@@ -1,87 +1,115 @@
+GIT
+  remote: https://github.com/chatwoot/azure-storage-ruby
+  revision: 9957cf899d33a285b5dfe15bdb875292398e392b
+  branch: chatwoot
+  specs:
+    azure-storage-blob (2.0.3)
+      azure-storage-common (~> 2.0)
+      nokogiri (~> 1, >= 1.10.8)
+    azure-storage-common (2.0.4)
+      faraday (~> 2.0)
+      faraday-follow_redirects (~> 0.3.0)
+      faraday-net_http_persistent (~> 2.0)
+      net-http-persistent (~> 4.0)
+      nokogiri (~> 1, >= 1.10.8)
+
+GIT
+  remote: https://github.com/chatwoot/devise-secure_password
+  revision: adcc85fe1babfe40feae73dbcae64d14fff86e69
+  branch: chatwoot
+  specs:
+    devise-secure_password (2.0.1)
+      devise (>= 4.0.0, < 5.0.0)
+      railties (>= 5.0.0, < 8.0.0)
+
 GEM
   remote: https://rubygems.org/
   specs:
-    actioncable (7.2.3.1)
-      actionpack (= 7.2.3.1)
-      activesupport (= 7.2.3.1)
+    actioncable (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       nio4r (~> 2.0)
       websocket-driver (>= 0.6.1)
       zeitwerk (~> 2.6)
-    actionmailbox (7.2.3.1)
-      actionpack (= 7.2.3.1)
-      activejob (= 7.2.3.1)
-      activerecord (= 7.2.3.1)
-      activestorage (= 7.2.3.1)
-      activesupport (= 7.2.3.1)
-      mail (>= 2.8.0)
-    actionmailer (7.2.3.1)
-      actionpack (= 7.2.3.1)
-      actionview (= 7.2.3.1)
-      activejob (= 7.2.3.1)
-      activesupport (= 7.2.3.1)
-      mail (>= 2.8.0)
+    actionmailbox (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activestorage (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
+      mail (>= 2.7.1)
+      net-imap
+      net-pop
+      net-smtp
+    actionmailer (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      actionview (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
+      mail (~> 2.5, >= 2.5.4)
+      net-imap
+      net-pop
+      net-smtp
       rails-dom-testing (~> 2.2)
-    actionpack (7.2.3.1)
-      actionview (= 7.2.3.1)
-      activesupport (= 7.2.3.1)
-      cgi
+    actionpack (7.1.5.2)
+      actionview (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       nokogiri (>= 1.8.5)
       racc
-      rack (>= 2.2.4, < 3.3)
+      rack (>= 2.2.4)
       rack-session (>= 1.0.1)
       rack-test (>= 0.6.3)
       rails-dom-testing (~> 2.2)
       rails-html-sanitizer (~> 1.6)
-      useragent (~> 0.16)
-    actiontext (7.2.3.1)
-      actionpack (= 7.2.3.1)
-      activerecord (= 7.2.3.1)
-      activestorage (= 7.2.3.1)
-      activesupport (= 7.2.3.1)
+    actiontext (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activestorage (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       globalid (>= 0.6.0)
       nokogiri (>= 1.8.5)
-    actionview (7.2.3.1)
-      activesupport (= 7.2.3.1)
+    actionview (7.1.5.2)
+      activesupport (= 7.1.5.2)
       builder (~> 3.1)
-      cgi
       erubi (~> 1.11)
       rails-dom-testing (~> 2.2)
       rails-html-sanitizer (~> 1.6)
     active_record_query_trace (1.8)
-    activejob (7.2.3.1)
-      activesupport (= 7.2.3.1)
+    activejob (7.1.5.2)
+      activesupport (= 7.1.5.2)
       globalid (>= 0.3.6)
-    activemodel (7.2.3.1)
-      activesupport (= 7.2.3.1)
-    activerecord (7.2.3.1)
-      activemodel (= 7.2.3.1)
-      activesupport (= 7.2.3.1)
+    activemodel (7.1.5.2)
+      activesupport (= 7.1.5.2)
+    activerecord (7.1.5.2)
+      activemodel (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       timeout (>= 0.4.0)
     activerecord-import (2.1.0)
       activerecord (>= 4.2)
-    activestorage (7.2.3.1)
-      actionpack (= 7.2.3.1)
-      activejob (= 7.2.3.1)
-      activerecord (= 7.2.3.1)
-      activesupport (= 7.2.3.1)
+    activestorage (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       marcel (~> 1.0)
-    activesupport (7.2.3.1)
+    activesupport (7.1.5.2)
       base64
       benchmark (>= 0.3)
       bigdecimal
-      concurrent-ruby (~> 1.0, >= 1.3.1)
+      concurrent-ruby (~> 1.0, >= 1.0.2)
       connection_pool (>= 2.2.5)
       drb
       i18n (>= 1.6, < 2)
       logger (>= 1.4.2)
-      minitest (>= 5.1, < 6)
+      minitest (>= 5.1)
+      mutex_m
       securerandom (>= 0.3)
-      tzinfo (~> 2.0, >= 2.0.5)
+      tzinfo (~> 2.0)
     acts-as-taggable-on (12.0.0)
       activerecord (>= 7.1, < 8.1)
       zeitwerk (>= 2.4, < 3.0)
-    addressable (2.9.0)
-      public_suffix (>= 2.0.2, < 8.0)
+    addressable (2.8.7)
+      public_suffix (>= 2.0.2, < 7.0)
     administrate (0.20.1)
       actionpack (>= 6.0, < 8.0)
       actionview (>= 6.0, < 8.0)
@@ -93,13 +121,13 @@ GEM
     administrate-field-active_storage (1.0.3)
       administrate (>= 0.2.2)
       rails (>= 7.0)
-    administrate-field-belongs_to_search (0.10.0)
+    administrate-field-belongs_to_search (0.9.0)
       administrate (>= 0.3, < 1.0)
       jbuilder (~> 2)
-      rails (>= 4.2, < 8.0)
+      rails (>= 4.2, < 7.2)
       selectize-rails (~> 0.6)
-    ai-agents (0.12.0)
-      ruby_llm (~> 1.14)
+    ai-agents (0.9.0)
+      ruby_llm (~> 1.9.1)
     annotaterb (4.20.0)
       activerecord (>= 6.0.0)
       activesupport (>= 6.0.0)
@@ -108,17 +136,12 @@ GEM
     audited (5.4.1)
       activerecord (>= 5.0, < 7.7)
       activesupport (>= 5.0, < 7.7)
-    auth-sanitizer (0.2.1)
-      version_gem (~> 1.1, >= 1.1.10)
     aws-actionmailbox-ses (0.1.0)
       actionmailbox (>= 7.1.0)
       aws-sdk-s3 (~> 1, >= 1.123.0)
       aws-sdk-sns (~> 1, >= 1.61.0)
     aws-eventstream (1.4.0)
     aws-partitions (1.1198.0)
-    aws-sdk-cloudwatch (1.126.0)
-      aws-sdk-core (~> 3, >= 3.239.1)
-      aws-sigv4 (~> 1.5)
     aws-sdk-core (3.240.0)
       aws-eventstream (~> 1, >= 1.3.0)
       aws-partitions (~> 1, >= 1.992.0)
@@ -134,29 +157,22 @@ GEM
       aws-sdk-core (~> 3, >= 3.234.0)
       aws-sdk-kms (~> 1)
       aws-sigv4 (~> 1.5)
-    aws-sdk-sesv2 (1.92.0)
-      aws-sdk-core (~> 3, >= 3.239.1)
-      aws-sigv4 (~> 1.5)
     aws-sdk-sns (1.70.0)
       aws-sdk-core (~> 3, >= 3.188.0)
       aws-sigv4 (~> 1.1)
     aws-sigv4 (1.12.1)
       aws-eventstream (~> 1, >= 1.0.2)
-    azure-blob (0.8.0)
-      cgi
-      rexml
     barnes (0.0.9)
       multi_json (~> 1)
       statsd-ruby (~> 1.1)
     base64 (0.3.0)
-    bcrypt (3.1.22)
-    benchmark (0.5.0)
-    bigdecimal (4.1.2)
+    bcrypt (3.1.20)
+    benchmark (0.4.1)
+    bigdecimal (3.2.2)
     bindex (0.8.1)
     bootsnap (1.16.0)
       msgpack (~> 1.2)
-    brakeman (8.0.5)
-      racc
+    brakeman (5.4.1)
     browser (5.3.1)
     builder (3.3.0)
     bullet (8.0.7)
@@ -168,22 +184,18 @@ GEM
       bundler (>= 1.2.0, < 3)
       thor (~> 1.0)
     byebug (11.1.3)
-    cgi (0.5.2)
     childprocess (5.1.0)
       logger (~> 1.5)
     cld3 (3.7.0)
     climate_control (1.2.0)
     coderay (1.1.3)
-    commonmarker (0.23.12)
-    concurrent-ruby (1.3.8)
-    connection_pool (2.5.5)
+    commonmarker (0.23.10)
+    concurrent-ruby (1.3.5)
+    connection_pool (2.5.3)
     crack (1.0.0)
       bigdecimal
       rexml
-    crass (1.0.7)
-    cronex (0.15.0)
-      tzinfo
-      unicode (>= 0.4.4.5)
+    crass (1.0.6)
     csv (3.3.0)
     csv-safe (3.3.1)
       csv (~> 3.0)
@@ -193,18 +205,17 @@ GEM
       activerecord (>= 5.a)
       database_cleaner-core (~> 2.0.0)
     database_cleaner-core (2.0.1)
-    datadog (2.38.0)
-      cgi
-      datadog-ruby_core_source (~> 3.5, >= 3.5.3)
-      libdatadog (~> 36.0.0.1.0)
-      libddwaf (~> 1.30.0.0.0)
+    datadog (2.19.0)
+      datadog-ruby_core_source (~> 3.4, >= 3.4.1)
+      libdatadog (~> 18.1.0.1.0)
+      libddwaf (~> 1.24.1.0.3)
       logger
       msgpack
-    datadog-ruby_core_source (3.5.3)
-    date (3.5.1)
-    debug (1.11.1)
-      irb (~> 1.10)
-      reline (>= 0.3.8)
+    datadog-ruby_core_source (3.4.1)
+    date (3.4.1)
+    debug (1.8.0)
+      irb (>= 1.5.0)
+      reline (>= 0.3.1)
     declarative (0.0.20)
     devise (4.9.4)
       bcrypt (~> 3.0)
@@ -212,9 +223,6 @@ GEM
       railties (>= 4.1.0)
       responders
       warden (~> 1.2.3)
-    devise-secure_password (2.2.1)
-      devise (>= 4.0.0, < 5.0.0)
-      railties (>= 5.0.0, < 9.0.0)
     devise-two-factor (6.1.0)
       activesupport (>= 7.0, < 8.1)
       devise (~> 4.0)
@@ -260,8 +268,8 @@ GEM
       dry-logic (~> 1.5)
       dry-types (~> 1.8)
       zeitwerk (~> 2.6)
-    dry-types (1.9.1)
-      bigdecimal (>= 3.0)
+    dry-types (1.8.3)
+      bigdecimal (~> 3.0)
       concurrent-ruby (~> 1.0)
       dry-core (~> 1.0)
       dry-inflector (~> 1.0)
@@ -275,8 +283,7 @@ GEM
       ruby2_keywords
     email-provider-info (0.0.1)
     email_reply_trimmer (0.1.13)
-    erb (6.0.6)
-    erubi (1.13.1)
+    erubi (1.13.0)
     et-orbi (1.2.11)
       tzinfo
     event_stream_parser (1.0.0)
@@ -291,17 +298,22 @@ GEM
       railties (>= 5.0.0)
     faker (3.2.0)
       i18n (>= 1.8.11, < 2)
-    faraday (2.14.3)
+    faraday (2.14.1)
       faraday-net_http (>= 2.0, < 3.5)
       json
       logger
+    faraday-follow_redirects (0.3.0)
+      faraday (>= 1, < 3)
     faraday-mashify (1.0.0)
       faraday (~> 2.0)
       hashie
-    faraday-multipart (1.2.0)
-      multipart-post (~> 2.0)
-    faraday-net_http (3.4.4)
+    faraday-multipart (1.0.4)
+      multipart-post (~> 2)
+    faraday-net_http (3.4.2)
       net-http (~> 0.5)
+    faraday-net_http_persistent (2.1.0)
+      faraday (~> 2.5)
+      net-http-persistent (~> 4.0)
     faraday-retry (2.4.0)
       faraday (~> 2.0)
     faraday_middleware-aws-sigv4 (1.0.1)
@@ -324,7 +336,6 @@ GEM
     ffi-compiler (1.0.1)
       ffi (>= 1.0.0)
       rake
-    firecrawl-sdk (1.4.1)
     flag_shih_tzu (0.3.23)
     foreman (0.87.2)
     fugit (1.11.1)
@@ -338,7 +349,6 @@ GEM
       googleapis-common-protos-types (>= 1.3.1, < 2.a)
       googleauth (~> 1.0)
       grpc (~> 1.36)
-    gemoji (4.1.0)
     geocoder (1.8.1)
     gli (2.22.2)
       ostruct
@@ -413,15 +423,14 @@ GEM
       googleapis-common-protos-types (~> 1.0)
     gserver (0.0.1)
     haikunator (1.1.1)
-    hairtrigger (1.3.1)
-      activerecord (>= 6.0, < 9)
+    hairtrigger (1.0.0)
+      activerecord (>= 6.0, < 8)
       ruby2ruby (~> 2.4)
       ruby_parser (~> 3.10)
     hana (1.3.7)
     hash_diff (1.1.1)
     hashdiff (1.1.0)
-    hashie (5.1.0)
-      logger
+    hashie (5.0.0)
     html2text (0.4.0)
       nokogiri (>= 1.0, < 2.0)
     http (5.1.1)
@@ -438,28 +447,25 @@ GEM
       mini_mime (>= 1.0.0)
       multi_xml (>= 0.5.2)
     httpclient (2.8.3)
-    i18n (1.15.2)
+    i18n (1.14.7)
       concurrent-ruby (~> 1.0)
     image_processing (1.12.2)
       mini_magick (>= 4.9.5, < 5)
       ruby-vips (>= 2.0.17, < 3)
-    io-console (0.8.2)
-    irb (1.18.0)
-      pp (>= 0.6.0)
-      prism (>= 1.3.0)
-      rdoc (>= 4.0.0)
-      reline (>= 0.4.2)
+    io-console (0.6.0)
+    irb (1.7.2)
+      reline (>= 0.3.6)
     iso-639 (0.3.8)
       csv
-    jbuilder (2.15.1)
-      actionview (>= 7.0.0)
-      activesupport (>= 7.0.0)
+    jbuilder (2.11.5)
+      actionview (>= 5.0.0)
+      activesupport (>= 5.0.0)
     jmespath (1.6.2)
     jquery-rails (4.6.0)
       rails-dom-testing (>= 1, < 3)
       railties (>= 4.2.0)
       thor (>= 0.14, < 2.0)
-    json (2.19.9)
+    json (2.18.1)
     json_refs (0.1.8)
       hana
     json_schemer (0.2.24)
@@ -467,12 +473,6 @@ GEM
       hana (~> 1.3)
       regexp_parser (~> 2.0)
       uri_template (~> 0.7)
-    json_skooma (0.2.5)
-      bigdecimal
-      hana (~> 1.3)
-      regexp_parser (~> 2.0)
-      uri-idna (~> 0.2)
-      zeitwerk (~> 2.6)
     judoscale-rails (1.8.2)
       judoscale-ruby (= 1.8.2)
       railties
@@ -480,7 +480,7 @@ GEM
     judoscale-sidekiq (1.8.2)
       judoscale-ruby (= 1.8.2)
       sidekiq (>= 5.0)
-    jwt (2.10.3)
+    jwt (2.10.1)
       base64
     kaminari (1.2.2)
       activesupport (>= 4.1.0)
@@ -507,16 +507,15 @@ GEM
       logger (~> 1.6)
     letter_opener (1.10.0)
       launchy (>= 2.2, < 4)
-    libdatadog (36.0.0.1.0)
-    libdatadog (36.0.0.1.0-arm64-darwin)
-    libdatadog (36.0.0.1.0-x86_64-linux)
-    libddwaf (1.30.0.0.2)
+    libdatadog (18.1.0.1.0)
+    libdatadog (18.1.0.1.0-x86_64-linux)
+    libddwaf (1.24.1.0.3)
       ffi (~> 1.0)
-    libddwaf (1.30.0.0.2-arm64-darwin)
+    libddwaf (1.24.1.0.3-arm64-darwin)
       ffi (~> 1.0)
-    libddwaf (1.30.0.0.2-x86_64-darwin)
+    libddwaf (1.24.1.0.3-x86_64-darwin)
       ffi (~> 1.0)
-    libddwaf (1.30.0.0.2-x86_64-linux)
+    libddwaf (1.24.1.0.3-x86_64-linux)
       ffi (~> 1.0)
     line-bot-api (1.28.0)
     lint_roller (1.1.0)
@@ -533,11 +532,10 @@ GEM
       activesupport (>= 4)
       railties (>= 4)
       request_store (~> 1.0)
-    loofah (2.25.2)
+    loofah (2.23.1)
       crass (~> 1.0.2)
       nokogiri (>= 1.12.0)
-    mail (2.9.1)
-      logger
+    mail (2.8.1)
       mini_mime (>= 0.1.1)
       net-imap
       net-pop
@@ -554,12 +552,12 @@ GEM
     mini_magick (4.12.0)
     mini_mime (1.1.5)
     mini_portile2 (2.8.9)
-    minitest (5.27.0)
+    minitest (5.25.5)
     mock_redis (0.36.0)
       ruby2_keywords
-    msgpack (1.8.3)
+    msgpack (1.8.0)
     multi_json (1.15.0)
-    multi_xml (0.9.1)
+    multi_xml (0.8.0)
       bigdecimal (>= 3.1, < 5)
     multipart-post (2.4.1)
     mutex_m (0.3.0)
@@ -567,7 +565,9 @@ GEM
       activerecord (>= 5.2)
     net-http (0.9.1)
       uri (>= 0.11.1)
-    net-imap (0.6.4.1)
+    net-http-persistent (4.0.2)
+      connection_pool (~> 2.2)
+    net-imap (0.4.20)
       date
       net-protocol
     net-pop (0.1.2)
@@ -582,37 +582,30 @@ GEM
       sidekiq
     newrelic_rpm (9.6.0)
       base64
-    nio4r (2.7.5)
-    nokogiri (1.19.4)
+    nio4r (2.7.3)
+    nokogiri (1.19.1)
       mini_portile2 (~> 2.8.2)
       racc (~> 1.4)
-    nokogiri (1.19.4-arm64-darwin)
+    nokogiri (1.19.1-arm64-darwin)
       racc (~> 1.4)
-    nokogiri (1.19.4-x86_64-darwin)
+    nokogiri (1.19.1-x86_64-darwin)
       racc (~> 1.4)
-    nokogiri (1.19.4-x86_64-linux-gnu)
+    nokogiri (1.19.1-x86_64-linux-gnu)
       racc (~> 1.4)
-    oauth (1.1.6)
-      auth-sanitizer (~> 0.2, >= 0.2.1)
-      base64 (~> 0.1)
-      cgi
-      oauth-tty (~> 1.0, >= 1.0.8)
-      snaky_hash (~> 2.0, >= 2.0.5)
-      version_gem (~> 1.1, >= 1.1.11)
-    oauth-tty (1.0.8)
-      auth-sanitizer (~> 0.1, >= 0.1.3)
-      cgi
-      version_gem (~> 1.1, >= 1.1.9)
-    oauth2 (2.0.22)
-      auth-sanitizer (~> 0.2, >= 0.2.1)
-      faraday (>= 0.17.3, < 4.0)
-      jwt (>= 1.0, < 4.0)
-      logger (~> 1.2)
+    oauth (1.1.0)
+      oauth-tty (~> 1.0, >= 1.0.1)
+      snaky_hash (~> 2.0)
+      version_gem (~> 1.1)
+    oauth-tty (1.0.5)
+      version_gem (~> 1.1, >= 1.1.1)
+    oauth2 (2.0.9)
+      faraday (>= 0.17.3, < 3.0)
+      jwt (>= 1.0, < 3.0)
       multi_xml (~> 0.5)
       rack (>= 1.2, < 4)
-      snaky_hash (~> 2.0, >= 2.0.5)
-      version_gem (~> 1.1, >= 1.1.11)
-    oj (3.17.3)
+      snaky_hash (~> 2.0)
+      version_gem (~> 1.1)
+    oj (3.16.10)
       bigdecimal (>= 3.0)
       ostruct (>= 0.2)
     omniauth (2.1.4)
@@ -659,7 +652,7 @@ GEM
       opentelemetry-api (~> 1.0)
     orm_adapter (0.5.0)
     os (1.1.4)
-    ostruct (0.6.3)
+    ostruct (0.6.1)
     parallel (1.27.0)
     parser (3.3.8.0)
       ast (~> 2.4.1)
@@ -669,10 +662,7 @@ GEM
       activerecord (>= 5.2)
       activesupport (>= 5.2)
     pgvector (0.1.1)
-    pp (0.6.4)
-      prettyprint
-    prettyprint (0.2.0)
-    prism (1.9.0)
+    prism (1.4.0)
     procore-sift (1.0.0)
       activerecord (>= 6.1)
     pry (0.14.2)
@@ -680,29 +670,29 @@ GEM
       method_source (~> 1.0)
     pry-rails (0.3.9)
       pry (>= 0.10.4)
-    public_suffix (7.0.5)
-    puma (7.2.1)
+    public_suffix (6.0.2)
+    puma (6.4.3)
       nio4r (~> 2.0)
     pundit (2.3.0)
       activesupport (>= 3.0.0)
     raabro (1.4.0)
     racc (1.8.1)
-    rack (3.2.6)
+    rack (3.2.5)
     rack-attack (6.7.0)
       rack (>= 1.0, < 4)
     rack-contrib (2.5.0)
       rack (< 4)
     rack-cors (2.0.0)
       rack (>= 2.0.0)
-    rack-mini-profiler (4.0.1)
+    rack-mini-profiler (3.2.0)
       rack (>= 1.2.0)
     rack-protection (4.2.1)
       base64 (>= 0.1.0)
       logger (>= 1.6.0)
       rack (>= 3.0.0, < 4)
-    rack-proxy (1.0.3)
-      rack (>= 2.0, < 4)
-    rack-session (2.1.2)
+    rack-proxy (0.7.7)
+      rack
+    rack-session (2.1.1)
       base64 (>= 0.1.0)
       rack (>= 3.0.0)
     rack-test (2.1.0)
@@ -710,62 +700,48 @@ GEM
     rack-timeout (0.6.3)
     rackup (2.2.1)
       rack (>= 3)
-    rails (7.2.3.1)
-      actioncable (= 7.2.3.1)
-      actionmailbox (= 7.2.3.1)
-      actionmailer (= 7.2.3.1)
-      actionpack (= 7.2.3.1)
-      actiontext (= 7.2.3.1)
-      actionview (= 7.2.3.1)
-      activejob (= 7.2.3.1)
-      activemodel (= 7.2.3.1)
-      activerecord (= 7.2.3.1)
-      activestorage (= 7.2.3.1)
-      activesupport (= 7.2.3.1)
+    rails (7.1.5.2)
+      actioncable (= 7.1.5.2)
+      actionmailbox (= 7.1.5.2)
+      actionmailer (= 7.1.5.2)
+      actionpack (= 7.1.5.2)
+      actiontext (= 7.1.5.2)
+      actionview (= 7.1.5.2)
+      activejob (= 7.1.5.2)
+      activemodel (= 7.1.5.2)
+      activerecord (= 7.1.5.2)
+      activestorage (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
       bundler (>= 1.15.0)
-      railties (= 7.2.3.1)
-    rails-dom-testing (2.3.0)
+      railties (= 7.1.5.2)
+    rails-dom-testing (2.2.0)
       activesupport (>= 5.0.0)
       minitest
       nokogiri (>= 1.6)
-    rails-html-sanitizer (1.7.1)
-      loofah (~> 2.25, >= 2.25.2)
+    rails-html-sanitizer (1.6.1)
+      loofah (~> 2.21)
       nokogiri (>= 1.15.7, != 1.16.7, != 1.16.6, != 1.16.5, != 1.16.4, != 1.16.3, != 1.16.2, != 1.16.1, != 1.16.0.rc1, != 1.16.0)
-    rails-i18n (7.0.10)
-      i18n (>= 0.7, < 2)
-      railties (>= 6.0.0, < 8)
-    railties (7.2.3.1)
-      actionpack (= 7.2.3.1)
-      activesupport (= 7.2.3.1)
-      cgi
-      irb (~> 1.13)
+    railties (7.1.5.2)
+      actionpack (= 7.1.5.2)
+      activesupport (= 7.1.5.2)
+      irb
       rackup (>= 1.0.0)
       rake (>= 12.2)
       thor (~> 1.0, >= 1.2.2)
-      tsort (>= 0.2)
       zeitwerk (~> 2.6)
     rainbow (3.1.1)
     rake (13.2.1)
     rb-fsevent (0.11.2)
     rb-inotify (0.10.1)
       ffi (~> 1.0)
-    rbs (4.0.3)
-      logger
-      prism (>= 1.6.0)
-      tsort
-    rdoc (8.0.0)
-      erb
-      prism (>= 1.6.0)
-      rbs (>= 4.0.0)
-      tsort
     redis (5.0.6)
       redis-client (>= 0.9.0)
-    redis-client (0.26.4)
+    redis-client (0.22.2)
       connection_pool
     redis-namespace (1.10.0)
       redis (>= 4)
     regexp_parser (2.10.0)
-    reline (0.6.3)
+    reline (0.3.6)
       io-console (~> 0.5)
     representable (3.2.0)
       declarative (< 0.1.0)
@@ -849,19 +825,18 @@ GEM
     ruby2ruby (2.5.0)
       ruby_parser (~> 3.1)
       sexp_processor (~> 4.6)
-    ruby_llm (1.15.0)
+    ruby_llm (1.9.2)
       base64
       event_stream_parser (~> 1)
       faraday (>= 1.10.0)
       faraday-multipart (>= 1)
       faraday-net_http (>= 1)
       faraday-retry (>= 1)
-      marcel (~> 1)
-      ruby_llm-schema (~> 0)
+      marcel (~> 1.0)
+      ruby_llm-schema (~> 0.2.1)
       zeitwerk (~> 2)
-    ruby_llm-schema (0.3.0)
-    ruby_parser (3.22.0)
-      racc (~> 1.5)
+    ruby_llm-schema (0.2.5)
+    ruby_parser (3.20.0)
       sexp_processor (~> 4.16)
     sass (3.7.4)
       sass-listen (~> 4.0.0)
@@ -911,17 +886,16 @@ GEM
       zeitwerk (~> 2.5)
     shoulda-matchers (5.3.0)
       activesupport (>= 5.2.0)
-    sidekiq (7.3.10)
-      base64
-      connection_pool (>= 2.3.0, < 3)
+    sidekiq (7.3.1)
+      concurrent-ruby (< 2)
+      connection_pool (>= 2.3.0)
       logger
-      rack (>= 2.2.4, < 3.3)
-      redis-client (>= 0.23.0, < 1)
-    sidekiq-cron (2.4.0)
-      cronex (>= 0.13.0)
-      fugit (~> 1.8, >= 1.11.1)
+      rack (>= 2.2.4)
+      redis-client (>= 0.22.2)
+    sidekiq-cron (1.12.0)
+      fugit (~> 1.8)
       globalid (>= 1.0.1)
-      sidekiq (>= 6.5.0)
+      sidekiq (>= 6)
     sidekiq_alive (2.5.0)
       gserver (~> 0.0.1)
       sidekiq (>= 5, < 9)
@@ -936,9 +910,6 @@ GEM
       simplecov_json_formatter (~> 0.1)
     simplecov-html (0.13.2)
     simplecov_json_formatter (0.1.4)
-    skooma (0.3.7)
-      json_skooma (~> 0.2.5)
-      zeitwerk (~> 2.6)
     slack-ruby-client (2.7.0)
       faraday (>= 2.0.1)
       faraday-mashify
@@ -946,12 +917,10 @@ GEM
       gli
       hashie
       logger
-    snaky_hash (2.0.5)
-      hashie (>= 0.1.0, < 6)
-      version_gem (>= 1.1.8, < 3)
+    snaky_hash (2.0.1)
+      hashie
+      version_gem (~> 1.1, >= 1.1.1)
     sorbet-runtime (0.5.11934)
-    speedshop-cloudwatch (0.2.1)
-      aws-sdk-cloudwatch (>= 1.81.0)
     spring (4.1.1)
     spring-watcher-listen (2.1.0)
       listen (>= 2.7, < 4.0)
@@ -964,13 +933,11 @@ GEM
       activesupport (>= 5.2)
       sprockets (>= 3.0.0)
     squasher (0.7.2)
-    ssrf_filter (1.5.0)
     stackprof (0.2.25)
     statsd-ruby (1.5.0)
     stripe (18.0.1)
     telephone_number (1.4.20)
-    test-prof (1.6.3)
-      logger
+    test-prof (1.2.1)
     thor (1.4.0)
     tidewave (0.2.0)
       fast-mcp (~> 1.5.0)
@@ -980,9 +947,8 @@ GEM
     time_diff (0.3.0)
       activesupport
       i18n
-    timeout (0.6.1)
+    timeout (0.4.3)
     trailblazer-option (0.1.2)
-    tsort (0.2.0)
     twilio-ruby (7.6.0)
       faraday (>= 0.9, < 3.0)
       jwt (>= 1.5, < 3.0)
@@ -991,7 +957,7 @@ GEM
       oauth
     tzinfo (2.0.6)
       concurrent-ruby (~> 1.0)
-    tzinfo-data (1.2026.4)
+    tzinfo-data (1.2023.3)
       tzinfo (>= 1.0.0)
     uber (0.1.0)
     uglifier (4.2.0)
@@ -999,27 +965,22 @@ GEM
     unf (0.1.4)
       unf_ext
     unf_ext (0.0.8.2)
-    unicode (0.4.4.5)
     unicode-display_width (3.1.4)
       unicode-emoji (~> 4.0, >= 4.0.4)
     unicode-emoji (4.0.4)
     uniform_notifier (1.17.0)
     uri (1.1.1)
-    uri-idna (0.3.1)
     uri_template (0.7.0)
-    useragent (0.16.11)
     valid_email2 (5.2.6)
       activemodel (>= 3.2)
       mail (~> 2.5)
-    version_gem (1.1.11)
-    vite_rails (3.10.0)
-      railties (>= 5.1, < 9)
+    version_gem (1.1.4)
+    vite_rails (3.0.17)
+      railties (>= 5.1, < 8)
       vite_ruby (~> 3.0, >= 3.2.2)
-    vite_ruby (3.10.6)
+    vite_ruby (3.8.0)
       dry-cli (>= 0.7, < 2)
-      logger (~> 1.6)
-      mutex_m
-      rack-proxy (>= 0.6.1)
+      rack-proxy (~> 0.6, >= 0.6.1)
       zeitwerk (~> 2.2)
     warden (1.2.9)
       rack (>= 2.0.9)
@@ -1035,7 +996,7 @@ GEM
       addressable (>= 2.8.0)
       crack (>= 0.3.2)
       hashdiff (>= 0.4.0, < 2.0.0)
-    websocket-driver (0.8.2)
+    websocket-driver (0.7.7)
       base64
       websocket-extensions (>= 0.1.0)
     websocket-extensions (0.1.5)
@@ -1043,7 +1004,7 @@ GEM
     working_hours (1.4.1)
       activesupport (>= 3.2)
       tzinfo
-    zeitwerk (2.7.5)
+    zeitwerk (2.7.4)
 
 PLATFORMS
   arm64-darwin-20
@@ -1062,15 +1023,14 @@ DEPENDENCIES
   acts-as-taggable-on
   administrate (>= 0.20.1)
   administrate-field-active_storage (>= 1.0.3)
-  administrate-field-belongs_to_search (>= 0.10.0)
-  ai-agents (>= 0.12.0)
+  administrate-field-belongs_to_search (>= 0.9.0)
+  ai-agents
   annotaterb
   attr_extras
   audited (~> 5.4, >= 5.4.1)
   aws-actionmailbox-ses (~> 0)
   aws-sdk-s3
-  aws-sdk-sesv2
-  azure-blob
+  azure-storage-blob!
   barnes
   bootsnap
   brakeman
@@ -1086,7 +1046,7 @@ DEPENDENCIES
   datadog (~> 2.0)
   debug (~> 1.8)
   devise (>= 4.9.4)
-  devise-secure_password (= 2.2.1)
+  devise-secure_password!
   devise-two-factor (>= 5.0.0)
   devise_token_auth (>= 1.2.3)
   dotenv-rails (>= 3.0.0)
@@ -1099,10 +1059,8 @@ DEPENDENCIES
   faker
   faraday_middleware-aws-sigv4
   fcm
-  firecrawl-sdk (~> 1.0)
   flag_shih_tzu
   foreman
-  gemoji
   geocoder
   gmail_xoauth
   google-cloud-dialogflow-v2 (>= 0.24.0)
@@ -1121,7 +1079,7 @@ DEPENDENCIES
   json_schemer
   judoscale-rails
   judoscale-sidekiq
-  jwt (~> 2.10, >= 2.10.3)
+  jwt
   kaminari
   koala
   letter_opener
@@ -1149,14 +1107,13 @@ DEPENDENCIES
   pgvector
   procore-sift
   pry-rails
-  puma (~> 7.2, >= 7.2.1)
+  puma
   pundit
   rack-attack (>= 6.7.0)
   rack-cors (= 2.0.0)
   rack-mini-profiler (>= 3.2.0)
   rack-timeout
-  rails (= 7.2.3.1)
-  rails-i18n (~> 7.0)
+  rails (~> 7.1)
   redis
   redis-namespace
   responders (>= 3.1.1)
@@ -1170,7 +1127,7 @@ DEPENDENCIES
   rubocop-rails
   rubocop-rspec
   ruby-openai
-  ruby_llm (>= 1.14.1)
+  ruby_llm (>= 1.8.2)
   ruby_llm-schema
   scout_apm
   scss_lint
@@ -1181,18 +1138,15 @@ DEPENDENCIES
   sentry-sidekiq (>= 5.19.0)
   shopify_api
   shoulda-matchers
-  sidekiq (~> 7.3.10)
-  sidekiq-cron (>= 2.4.0)
+  sidekiq (>= 7.3.1)
+  sidekiq-cron (>= 1.12.0)
   sidekiq_alive
   simplecov (>= 0.21)
   simplecov_json_formatter
-  skooma
   slack-ruby-client (~> 2.7.0)
-  speedshop-cloudwatch (~> 0.2.1)
   spring
   spring-watcher-listen
   squasher
-  ssrf_filter (~> 1.5)
   stackprof
   stripe (~> 18.0)
   telephone_number

LICENSE

@@ -1,4 +1,4 @@
-Copyright (c) 2017-2026 Chatwoot Inc.
+Copyright (c) 2017-2024 Chatwoot Inc.
 
 Portions of this software are licensed as follows:
 

Makefile

@@ -40,12 +40,8 @@ run:
 	fi
 
 force_run:
-	@echo "Cleaning up Overmind processes..."
-	@lsof -ti:3036 2>/dev/null | xargs kill -9 2>/dev/null || true
-	@lsof -ti:3000 2>/dev/null | xargs kill -9 2>/dev/null || true
-	@rm -f ./.overmind.sock
-	@rm -f tmp/pids/*.pid
-	@echo "Cleanup complete"
+	rm -f ./.overmind.sock
+	rm -f tmp/pids/*.pid
 	overmind start -f Procfile.dev
 
 force_run_tunnel:

Procfile.tunnel

@@ -1,4 +1,4 @@
 backend: DISABLE_MINI_PROFILER=true bin/rails s -p 3000
 # https://github.com/mperham/sidekiq/issues/3090#issuecomment-389748695
 worker: dotenv bundle exec sidekiq -C config/sidekiq.yml
-vite: bin/vite build --watch --force
+vite: bin/vite build --watch

VERSION_CW

@@ -1 +1 @@
-4.18.0
+4.11.1

app/actions/contact_identify_action.rb

@@ -104,7 +104,7 @@ class ContactIdentifyAction
     # blank identifier or email will throw unique index error
     # TODO: replace reject { |_k, v| v.blank? } with compact_blank when rails is upgraded
     @contact.discard_invalid_attrs if discard_invalid_attrs
-    @contact.save! if @contact.changed?
+    @contact.save!
     enqueue_avatar_job
   end
 

app/actions/contact_merge_action.rb

@@ -13,7 +13,6 @@ class ContactMergeAction
       merge_messages
       merge_contact_inboxes
       merge_contact_notes
-      merge_calls
       merge_and_remove_mergee_contact
     end
     @base_contact
@@ -47,10 +46,6 @@ class ContactMergeAction
     ContactInbox.where(contact_id: @mergee_contact.id).update(contact_id: @base_contact.id)
   end
 
-  def merge_calls
-    # overridden in enterprise/app/actions/enterprise/contact_merge_action.rb
-  end
-
   def merge_and_remove_mergee_contact
     mergable_attribute_keys = %w[identifier name email phone_number additional_attributes custom_attributes]
     base_contact_attributes = base_contact.attributes.slice(*mergable_attribute_keys).compact_blank
@@ -58,17 +53,10 @@ class ContactMergeAction
 
     # attributes in base contact are given preference
     merged_attributes = mergee_contact_attributes.deep_merge(base_contact_attributes)
-    merged_attributes['contact_type'] = higher_contact_type
 
     @mergee_contact.reload.destroy!
     Rails.configuration.dispatcher.dispatch(CONTACT_MERGED, Time.zone.now, contact: @base_contact,
                                                                            tokens: [@base_contact.contact_inboxes.filter_map(&:pubsub_token)])
     @base_contact.update!(merged_attributes)
   end
-
-  def higher_contact_type
-    [base_contact, mergee_contact].map(&:contact_type).max_by { |type| Contact.contact_types[type] }
-  end
 end
-
-ContactMergeAction.prepend_mod_with('ContactMergeAction')

app/assets/config/manifest.js

@@ -2,3 +2,4 @@
 //= link administrate/application.css
 //= link administrate/application.js
 //= link administrate-field-active_storage/application.css
+//= link secretField.js

app/assets/javascripts/secretField.js

@@ -0,0 +1,45 @@
+// eslint-disable-next-line
+function toggleSecretField(e) {
+  e.preventDefault();
+  e.stopPropagation();
+
+  const toggler = e.currentTarget;
+  const secretField = toggler.parentElement;
+  const textElement = secretField.querySelector('[data-secret-masked]');
+
+  if (!textElement) return;
+
+  if (textElement.dataset.secretMasked === 'false') {
+    const maskedLength = secretField.dataset.secretText?.length || 10;
+    textElement.textContent = '•'.repeat(maskedLength);
+    textElement.dataset.secretMasked = 'true';
+    toggler.querySelector('svg use').setAttribute('xlink:href', '#eye-show');
+
+    return;
+  }
+
+  textElement.textContent = secretField.dataset.secretText;
+  textElement.dataset.secretMasked = 'false';
+  toggler.querySelector('svg use').setAttribute('xlink:href', '#eye-hide');
+}
+
+// eslint-disable-next-line
+function copySecretField(e) {
+  e.preventDefault();
+  e.stopPropagation();
+
+  const toggler = e.currentTarget;
+  const secretField = toggler.parentElement;
+
+  navigator.clipboard.writeText(secretField.dataset.secretText);
+}
+
+document.addEventListener('DOMContentLoaded', () => {
+  document.querySelectorAll('.cell-data__secret-field').forEach(field => {
+    const span = field.querySelector('[data-secret-masked]');
+    if (span && span.dataset.secretMasked === 'true') {
+      const len = field.dataset.secretText?.length || 10;
+      span.textContent = '•'.repeat(len);
+    }
+  });
+});

app/assets/stylesheets/administrate/application.scss

@@ -1,5 +1,32 @@
 @charset 'utf-8';
 
-// The super admin is styled by app/javascript/entrypoints/superadmin.scss.
-// Sprockets only serves the selectize base styles its pickers need.
+@import 'reset/normalize';
+
+@import 'utilities/variables';
+@import 'utilities/text-color';
+
 @import 'selectize';
+
+@import 'library/clearfix';
+@import 'library/data-label';
+@import 'library/variables';
+
+@import 'base/forms';
+@import 'base/layout';
+@import 'base/lists';
+@import 'base/tables';
+@import 'base/typography';
+
+@import 'components/app-container';
+@import 'components/attributes';
+@import 'components/buttons';
+@import 'components/cells';
+@import 'components/field-unit';
+@import 'components/flashes';
+@import 'components/form-actions';
+@import 'components/main-content';
+@import 'components/pagination';
+@import 'components/search';
+@import 'components/reports';
+
+@import 'custom_styles';

app/assets/stylesheets/administrate/base/_forms.scss

@@ -0,0 +1,96 @@
+fieldset {
+  background-color: transparent;
+  border: 0;
+  margin: 0;
+  padding: 0;
+}
+
+legend {
+  font-weight: $font-weight-medium;
+  margin: 0;
+  padding: 0;
+}
+
+label {
+  display: block;
+  font-weight: $font-weight-medium;
+  margin: 0;
+}
+
+input,
+select {
+  display: block;
+  font-family: $base-font-family;
+  font-size: $base-font-size;
+}
+
+[type="color"],
+[type="date"],
+[type="datetime-local"],
+[type="email"],
+[type="month"],
+[type="number"],
+[type="password"],
+[type="search"],
+[type="tel"],
+[type="text"],
+[type="time"],
+[type="url"],
+[type="week"],
+input:not([type]),
+textarea {
+  appearance: none;
+  background-color: $white;
+  border: $base-border;
+  border-radius: $base-border-radius;
+  font-family: $base-font-family;
+  padding: 0.5em;
+  transition: border-color $base-duration $base-timing;
+  width: 100%;
+
+  &:hover {
+    border-color: mix($black, $base-border-color, 20%);
+  }
+
+  &:focus {
+    border-color: $action-color;
+    outline: none;
+  }
+
+  &:disabled {
+    background-color: mix($black, $white, 5%);
+    cursor: not-allowed;
+
+    &:hover {
+      border: $base-border;
+    }
+  }
+}
+
+textarea {
+  resize: vertical;
+}
+
+[type="checkbox"],
+[type="radio"] {
+  display: inline;
+  margin-right: $small-spacing / 2;
+}
+
+[type="file"] {
+  width: 100%;
+}
+
+select {
+  width: 100%;
+}
+
+[type="checkbox"],
+[type="radio"],
+[type="file"],
+select {
+  &:focus {
+    outline: $focus-outline;
+    outline-offset: $focus-outline-offset;
+  }
+}

app/assets/stylesheets/administrate/base/_layout.scss

@@ -0,0 +1,22 @@
+html {
+  background-color: $color-white;
+  box-sizing: border-box;
+  font-size: 16px;
+  -webkit-font-smoothing: antialiased;
+}
+
+*,
+*::before,
+*::after {
+  box-sizing: inherit;
+}
+
+figure {
+  margin: 0;
+}
+
+img,
+picture {
+  margin: 0;
+  max-width: 100%;
+}

app/assets/stylesheets/administrate/base/_lists.scss

@@ -0,0 +1,19 @@
+ul,
+ol {
+  list-style-type: none;
+  margin: 0;
+  padding: 0;
+}
+
+dl {
+  margin-bottom: $small-spacing;
+
+  dt {
+    font-weight: $font-weight-medium;
+    margin-top: $small-spacing;
+  }
+
+  dd {
+    margin: 0;
+  }
+}

app/assets/stylesheets/administrate/base/_tables.scss

@@ -0,0 +1,71 @@
+table {
+  border-collapse: collapse;
+  font-size: $font-size-default;
+  text-align: left;
+  width: 100%;
+
+  a {
+    color: inherit;
+    text-decoration: none;
+  }
+}
+
+tr {
+  border-bottom: $base-border;
+
+  th {
+    font-weight: $font-weight-medium;
+
+    &.cell-label--avatar-field {
+      a {
+        display: none;
+      }
+    }
+  }
+}
+
+tbody tr {
+  &:hover {
+    background-color: $base-background-color;
+    cursor: pointer;
+  }
+
+  &:focus {
+    outline: $focus-outline;
+    outline-offset: -($focus-outline-width);
+  }
+
+  td {
+    &.cell-data--avatar-field {
+      line-height: 1;
+      text-align: center;
+
+      img {
+        border-radius: 50%;
+        height: $space-large;
+        max-height: $space-large;
+        width: $space-large;
+      }
+    }
+  }
+}
+
+td,
+th {
+  padding: $space-slab;
+  vertical-align: middle;
+}
+
+td:first-child,
+th:first-child {
+  padding-left: 0;
+}
+
+td:last-child,
+th:last-child {
+  padding-right: 0;
+}
+
+td img {
+  max-height: 2rem;
+}

app/assets/stylesheets/administrate/base/_typography.scss

@@ -0,0 +1,44 @@
+body {
+  color: $base-font-color;
+  font-family: $base-font-family;
+  font-size: $base-font-size;
+  line-height: $base-line-height;
+}
+
+h1,
+h2,
+h3,
+h4,
+h5,
+h6 {
+  font-family: $heading-font-family;
+  font-size: $base-font-size;
+  line-height: $heading-line-height;
+  margin: 0;
+}
+
+p {
+  margin: 0 0 $small-spacing;
+}
+
+a {
+  color: $action-color;
+  transition: color $base-duration $base-timing;
+
+  &:hover {
+    color: mix($black, $action-color, 25%);
+  }
+
+  &:focus {
+    outline: $focus-outline;
+    outline-offset: $focus-outline-offset;
+  }
+}
+
+hr {
+  border-bottom: $base-border;
+  border-left: 0;
+  border-right: 0;
+  border-top: 0;
+  margin: $base-spacing 0;
+}

app/assets/stylesheets/administrate/components/_app-container.scss

@@ -0,0 +1,8 @@
+.app-container {
+  align-items: stretch;
+  display: flex;
+  margin-left: auto;
+  margin-right: auto;
+  max-width: 100rem;
+  min-height: 100vh;
+}

app/assets/stylesheets/administrate/components/_attributes.scss

@@ -0,0 +1,26 @@
+.attribute-label {
+  @include data-label;
+  clear: left;
+  float: left;
+  margin-bottom: $base-spacing;
+  margin-top: 0.25em;
+  text-align: left;
+  width: calc(16% - 1rem);
+}
+
+.preserve-whitespace {
+  white-space: pre-wrap;
+  word-wrap: break-word;
+}
+
+.attribute-data {
+  float: left;
+  margin-bottom: $base-spacing;
+  margin-left: 1.25rem;
+  width: calc(84% - 0.625rem);
+}
+
+.attribute--nested {
+  border: $base-border;
+  padding: $small-spacing;
+}

app/assets/stylesheets/administrate/components/_buttons.scss

@@ -0,0 +1,50 @@
+button:not(.reset-base),
+input[type='button']:not(.reset-base),
+input[type='reset']:not(.reset-base),
+input[type='submit']:not(.reset-base),
+.button:not(.reset-base) {
+  appearance: none;
+  background-color: $color-woot;
+  border: 0;
+  border-radius: $base-border-radius;
+  color: $white;
+  cursor: pointer;
+  display: inline-flex;
+  font-size: $font-size-small;
+  -webkit-font-smoothing: antialiased;
+  font-weight: $font-weight-medium;
+  line-height: 1;
+  padding: $space-one $space-two;
+  text-decoration: none;
+  transition: background-color $base-duration $base-timing;
+  user-select: none;
+  vertical-align: middle;
+  white-space: nowrap;
+
+  &:hover {
+    background-color: mix($black, $color-woot, 20%);
+    color: $white;
+  }
+
+  &:focus {
+    outline: $focus-outline;
+    outline-offset: $focus-outline-offset;
+  }
+
+  &:disabled {
+    cursor: not-allowed;
+    opacity: 0.5;
+
+    &:hover {
+      background-color: $color-woot;
+    }
+  }
+}
+
+.button--alt {
+  background-color: transparent;
+  border: $base-border;
+  border-color: $blue;
+  color: $blue;
+  margin-bottom: $base-spacing;
+}

app/assets/stylesheets/administrate/components/_cells.scss

@@ -0,0 +1,70 @@
+.cell-label {
+  &:hover {
+    a {
+      color: $action-color;
+    }
+
+    svg {
+      fill: $action-color;
+      transform: rotate(180deg);
+    }
+  }
+
+  a {
+    color: inherit;
+    display: inline-block;
+    transition: color $base-duration $base-timing;
+    width: 100%;
+  }
+}
+
+.cell-label--asc,
+.cell-label--desc {
+  font-weight: $font-weight-medium;
+}
+
+.cell-label__sort-indicator {
+  float: right;
+  margin-left: 5px;
+
+  svg {
+    fill: $hint-grey;
+    height: 13px;
+    transition: transform $base-duration $base-timing;
+    width: 13px;
+  }
+}
+
+.cell-label__sort-indicator--desc {
+  transform: rotate(180deg);
+}
+
+.cell-data--number,
+.cell-label--number {
+  text-align: right;
+}
+
+.cell-data__secret-field {
+  align-items: center;
+  color: $hint-grey;
+  display: flex;
+
+  span {
+    flex: 0 0 auto;
+  }
+
+  [data-secret-toggler],
+  [data-secret-copier] {
+    background: transparent;
+    border: 0;
+    color: inherit;
+    margin-left: 0.5rem;
+    padding: 0;
+
+    svg {
+      fill: currentColor;
+      height: 1.25rem;
+      width: 1.25rem;
+    }
+  }
+}

app/assets/stylesheets/administrate/components/_field-unit.scss

@@ -0,0 +1,54 @@
+.field-unit {
+  @include administrate-clearfix;
+  align-items: center;
+  display: flex;
+  margin-bottom: $base-spacing;
+  position: relative;
+  width: 100%;
+}
+
+.field-unit__label {
+  float: left;
+  margin-left: 0.625rem;
+  text-align: right;
+  width: calc(15% - 0.625rem);
+}
+
+.field-unit__field {
+  float: left;
+  margin-left: 1.25rem;
+  max-width: 31.15rem;
+  width: 100%;
+}
+
+.field-unit--nested {
+  border: $base-border;
+  margin-left: 7.5%;
+  max-width: 37.5rem;
+  padding: $small-spacing;
+  width: 100%;
+
+  .field-unit__field {
+    width: 100%;
+  }
+
+  .field-unit__label {
+    width: 10rem;
+  }
+}
+
+.field-unit--required {
+  label::after {
+    color: $red;
+    content: ' *';
+  }
+}
+
+.attribute-data--avatar-field {
+  height: $space-larger;
+  width: $space-larger;
+
+  img {
+    border-radius: 50%;
+  }
+}

app/assets/stylesheets/administrate/components/_flashes.scss

@@ -0,0 +1,28 @@
+$base-spacing: 1.5em !default;
+$flashes: (
+  "alert": #fff6bf,
+  "error": #fbe3e4,
+  "notice": #e5edf8,
+  "success": #e6efc2,
+) !default;
+
+@each $flash-type, $color in $flashes {
+  .flash-#{$flash-type} {
+    background-color: $color;
+    color: mix($black, $color, 60%);
+    display: block;
+    margin-bottom: $base-spacing / 2;
+    padding: $base-spacing / 2;
+    text-align: center;
+
+    a {
+      color: mix($black, $color, 70%);
+      text-decoration: underline;
+
+      &:focus,
+      &:hover {
+        color: mix($black, $color, 90%);
+      }
+    }
+  }
+}

app/assets/stylesheets/administrate/components/_form-actions.scss

@@ -0,0 +1,3 @@
+.form-actions {
+  margin-left: calc(15% + 1.25rem);
+}

app/assets/stylesheets/administrate/components/_main-content.scss

@@ -0,0 +1,35 @@
+.main-content {
+  font-size: $font-size-default;
+  left: 21rem;
+  position: absolute;
+  right: 0;
+  top: 0;
+}
+
+.main-content__body {
+  font-size: $font-size-small;
+  padding: $space-two;
+
+  table {
+    font-size: $font-size-small;
+  }
+
+  form {
+    margin-top: $space-two;
+  }
+}
+
+.main-content__header {
+  align-items: center;
+  background-color: $color-white;
+  border-bottom: 1px solid $color-border;
+  display: flex;
+  min-height: 3.5rem;
+  padding: $space-small $space-normal;
+}
+
+.main-content__page-title {
+  font-size: $font-size-medium;
+  font-weight: $font-weight-medium;
+  margin-right: auto;
+}

app/assets/stylesheets/administrate/components/_pagination.scss

@@ -0,0 +1,19 @@
+.pagination {
+  font-size: $font-size-default;
+  margin-top: $base-spacing;
+  padding-left: $base-spacing;
+  padding-right: $base-spacing;
+  text-align: center;
+
+  .first,
+  .prev,
+  .page,
+  .next,
+  .last {
+    margin: $small-spacing;
+  }
+
+  .current {
+    font-weight: $font-weight-medium;
+  }
+}

app/assets/stylesheets/administrate/components/_reports.scss

@@ -0,0 +1,15 @@
+.report--list {
+  display: flex;
+  padding: 0 $space-two $space-larger;
+}
+
+.report-card {
+  flex: 1;
+  font-size: $font-size-small;
+  text-align: center;
+
+  .metric {
+    font-size: $font-size-bigger;
+    font-weight: 200;
+  }
+}

app/assets/stylesheets/administrate/components/_search.scss

@@ -0,0 +1,44 @@
+.search {
+  margin-left: auto;
+  margin-right: 1.25rem;
+  max-width: 27.5rem;
+  position: relative;
+  width: 100%;
+}
+
+.search__input {
+  background: $grey-1;
+  padding-left: $space-normal * 2.5;
+  padding-right: $space-normal * 2.5;
+}
+
+.search__eyeglass-icon {
+  fill: $grey-7;
+  height: $space-normal;
+  left: $space-normal;
+  position: absolute;
+  top: 50%;
+  transform: translateY(-50%);
+  width: $space-normal;
+}
+
+.search__clear-link {
+  height: $space-normal;
+  position: absolute;
+  right: $space-normal * 0.75;
+  top: 50%;
+  transform: translateY(-50%);
+  width: $space-normal;
+}
+
+.search__clear-icon {
+  fill: $grey-5;
+  height: $space-normal;
+  position: absolute;
+  transition: fill $base-duration $base-timing;
+  width: $space-normal;
+
+  &:hover {
+    fill: $action-color;
+  }
+}

app/assets/stylesheets/administrate/custom_styles.scss

@@ -0,0 +1,23 @@
+// custom styles for the dashboard
+
+.feature-cell {
+  background: $color-extra-light-blue;
+  border-radius: 10px;
+  float: left;
+  margin-left: 8px;
+  margin-top: 6px;
+  padding: 4px 12px;
+
+  .icon-container {
+    margin-right: 2px;
+  }
+
+  .value-container {
+    margin-left: 6px;
+  }
+}
+
+
+.feature-container {
+  max-width: 100rem;
+}

app/assets/stylesheets/administrate/library/_clearfix.scss

@@ -0,0 +1,7 @@
+@mixin administrate-clearfix {
+  &::after {
+    clear: both;
+    content: '';
+    display: block;
+  }
+}

app/assets/stylesheets/administrate/library/_data-label.scss

@@ -0,0 +1,8 @@
+@mixin data-label {
+  color: $hint-grey;
+  font-size: 0.8em;
+  font-weight: 400;
+  letter-spacing: 0.0357em;
+  position: relative;
+  text-transform: uppercase;
+}

app/assets/stylesheets/administrate/library/_variables.scss

@@ -0,0 +1,61 @@
+// Typography
+$base-font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", "Roboto",
+  "Oxygen", "Ubuntu", "Cantarell", "Fira Sans", "Droid Sans", "Helvetica Neue",
+  sans-serif !default;
+$heading-font-family: $base-font-family !default;
+
+$base-font-size: 16px !default;
+
+$base-line-height: 1.5 !default;
+$heading-line-height: 1.2 !default;
+
+// Other Sizes
+$base-border-radius: 4px !default;
+$base-spacing: $base-line-height * 1em !default;
+$small-spacing: $base-spacing / 2 !default;
+
+// Colors
+$white: #fff !default;
+$black: #000 !default;
+
+$blue: #1f93ff !default;
+$red: #ff382d !default;
+$light-yellow: #ffc532 !default;
+$light-green: #44ce4b !default;
+
+$grey-0: #f6f7f7 !default;
+$grey-1: #f0f4f5 !default;
+$grey-2: #cfd8dc !default;
+$grey-5: #adb5bd !default;
+$grey-7: #293f54 !default;
+
+$hint-grey: #7b808c !default;
+
+// Font Colors
+$base-font-color: $grey-7 !default;
+$action-color: $blue !default;
+
+// Background Colors
+$base-background-color: $grey-0 !default;
+
+// Focus
+$focus-outline-color: transparentize($action-color, 0.4);
+$focus-outline-width: 3px;
+$focus-outline: $focus-outline-width solid $focus-outline-color;
+$focus-outline-offset: 1px;
+
+// Flash Colors
+$flash-colors: (
+  alert: $light-yellow,
+  error: $red,
+  notice: mix($white, $blue, 50%),
+  success: $light-green
+);
+
+// Border
+$base-border-color: $grey-1 !default;
+$base-border: 1px solid $base-border-color !default;
+
+// Transitions
+$base-duration: 250ms !default;
+$base-timing: ease-in-out !default;

app/assets/stylesheets/administrate/reset/_normalize.scss

@@ -0,0 +1,448 @@
+/*! normalize.css v7.0.0 | MIT License | github.com/necolas/normalize.css */
+
+/* Document
+   ========================================================================== */
+
+/**
+ * 1. Correct the line height in all browsers.
+ * 2. Prevent adjustments of font size after orientation changes in
+ *    IE on Windows Phone and in iOS.
+ */
+
+html {
+  line-height: 1.15; /* 1 */
+  -ms-text-size-adjust: 100%; /* 2 */
+  -webkit-text-size-adjust: 100%; /* 2 */
+  -moz-osx-font-smoothing: grayscale;
+}
+
+/* Sections
+   ========================================================================== */
+
+/**
+ * Remove the margin in all browsers (opinionated).
+ */
+
+body {
+  margin: 0;
+}
+
+/**
+ * Add the correct display in IE 9-.
+ */
+
+article,
+aside,
+footer,
+header,
+nav,
+section {
+  display: block;
+}
+
+/**
+ * Correct the font size and margin on `h1` elements within `section` and
+ * `article` contexts in Chrome, Firefox, and Safari.
+ */
+
+h1 {
+  font-size: 2em;
+  margin: 0.67em 0;
+}
+
+/* Grouping content
+   ========================================================================== */
+
+/**
+ * Add the correct display in IE 9-.
+ * 1. Add the correct display in IE.
+ */
+
+figcaption,
+figure,
+main { /* 1 */
+  display: block;
+}
+
+/**
+ * Add the correct margin in IE 8.
+ */
+
+figure {
+  margin: 1em 40px;
+}
+
+/**
+ * 1. Add the correct box sizing in Firefox.
+ * 2. Show the overflow in Edge and IE.
+ */
+
+hr {
+  box-sizing: content-box; /* 1 */
+  height: 0; /* 1 */
+  overflow: visible; /* 2 */
+}
+
+/**
+ * 1. Correct the inheritance and scaling of font size in all browsers.
+ * 2. Correct the odd `em` font sizing in all browsers.
+ */
+
+pre {
+  font-family: monospace, monospace; /* 1 */
+  font-size: 1em; /* 2 */
+}
+
+/* Text-level semantics
+   ========================================================================== */
+
+/**
+ * 1. Remove the gray background on active links in IE 10.
+ * 2. Remove gaps in links underline in iOS 8+ and Safari 8+.
+ */
+
+a {
+  background-color: transparent; /* 1 */
+  -webkit-text-decoration-skip: objects; /* 2 */
+}
+
+/**
+ * 1. Remove the bottom border in Chrome 57- and Firefox 39-.
+ * 2. Add the correct text decoration in Chrome, Edge, IE, Opera, and Safari.
+ */
+
+abbr[title] {
+  border-bottom: none; /* 1 */
+  text-decoration: underline; /* 2 */
+  text-decoration: underline dotted; /* 2 */
+}
+
+/**
+ * Prevent the duplicate application of `bolder` by the next rule in Safari 6.
+ */
+
+b,
+strong {
+  font-weight: inherit;
+}
+
+/**
+ * Add the correct font weight in Chrome, Edge, and Safari.
+ */
+
+b,
+strong {
+  font-weight: bolder;
+}
+
+/**
+ * 1. Correct the inheritance and scaling of font size in all browsers.
+ * 2. Correct the odd `em` font sizing in all browsers.
+ */
+
+code,
+kbd,
+samp {
+  font-family: monospace, monospace; /* 1 */
+  font-size: 1em; /* 2 */
+}
+
+/**
+ * Add the correct font style in Android 4.3-.
+ */
+
+dfn {
+  font-style: italic;
+}
+
+/**
+ * Add the correct background and color in IE 9-.
+ */
+
+mark {
+  background-color: #ff0;
+  color: #000;
+}
+
+/**
+ * Add the correct font size in all browsers.
+ */
+
+small {
+  font-size: 80%;
+}
+
+/**
+ * Prevent `sub` and `sup` elements from affecting the line height in
+ * all browsers.
+ */
+
+sub,
+sup {
+  font-size: 75%;
+  line-height: 0;
+  position: relative;
+  vertical-align: baseline;
+}
+
+sub {
+  bottom: -0.25em;
+}
+
+sup {
+  top: -0.5em;
+}
+
+/* Embedded content
+   ========================================================================== */
+
+/**
+ * Add the correct display in IE 9-.
+ */
+
+audio,
+video {
+  display: inline-block;
+}
+
+/**
+ * Add the correct display in iOS 4-7.
+ */
+
+audio:not([controls]) {
+  display: none;
+  height: 0;
+}
+
+/**
+ * Remove the border on images inside links in IE 10-.
+ */
+
+img {
+  border-style: none;
+}
+
+/**
+ * Hide the overflow in IE.
+ */
+
+svg:not(:root) {
+  overflow: hidden;
+}
+
+/* Forms
+   ========================================================================== */
+
+/**
+ * 1. Change the font styles in all browsers (opinionated).
+ * 2. Remove the margin in Firefox and Safari.
+ */
+
+button,
+input,
+optgroup,
+select,
+textarea {
+  font-family: sans-serif; /* 1 */
+  font-size: 100%; /* 1 */
+  line-height: 1.15; /* 1 */
+  margin: 0; /* 2 */
+}
+
+/**
+ * Show the overflow in IE.
+ * 1. Show the overflow in Edge.
+ */
+
+button,
+input { /* 1 */
+  overflow: visible;
+}
+
+/**
+ * Remove the inheritance of text transform in Edge, Firefox, and IE.
+ * 1. Remove the inheritance of text transform in Firefox.
+ */
+
+button,
+select { /* 1 */
+  text-transform: none;
+}
+
+/**
+ * 1. Prevent a WebKit bug where (2) destroys native `audio` and `video`
+ *    controls in Android 4.
+ * 2. Correct the inability to style clickable types in iOS and Safari.
+ */
+
+button,
+html [type="button"], /* 1 */
+[type="reset"],
+[type="submit"] {
+  -webkit-appearance: button; /* 2 */
+}
+
+/**
+ * Remove the inner border and padding in Firefox.
+ */
+
+button::-moz-focus-inner,
+[type="button"]::-moz-focus-inner,
+[type="reset"]::-moz-focus-inner,
+[type="submit"]::-moz-focus-inner {
+  border-style: none;
+  padding: 0;
+}
+
+/**
+ * Restore the focus styles unset by the previous rule.
+ */
+
+button:-moz-focusring,
+[type="button"]:-moz-focusring,
+[type="reset"]:-moz-focusring,
+[type="submit"]:-moz-focusring {
+  outline: 1px dotted ButtonText;
+}
+
+/**
+ * Correct the padding in Firefox.
+ */
+
+fieldset {
+  padding: 0.35em 0.75em 0.625em;
+}
+
+/**
+ * 1. Correct the text wrapping in Edge and IE.
+ * 2. Correct the color inheritance from `fieldset` elements in IE.
+ * 3. Remove the padding so developers are not caught out when they zero out
+ *    `fieldset` elements in all browsers.
+ */
+
+legend {
+  box-sizing: border-box; /* 1 */
+  color: inherit; /* 2 */
+  display: table; /* 1 */
+  max-width: 100%; /* 1 */
+  padding: 0; /* 3 */
+  white-space: normal; /* 1 */
+}
+
+/**
+ * 1. Add the correct display in IE 9-.
+ * 2. Add the correct vertical alignment in Chrome, Firefox, and Opera.
+ */
+
+progress {
+  display: inline-block; /* 1 */
+  vertical-align: baseline; /* 2 */
+}
+
+/**
+ * Remove the default vertical scrollbar in IE.
+ */
+
+textarea {
+  overflow: auto;
+}
+
+/**
+ * 1. Add the correct box sizing in IE 10-.
+ * 2. Remove the padding in IE 10-.
+ */
+
+[type="checkbox"],
+[type="radio"] {
+  box-sizing: border-box; /* 1 */
+  padding: 0; /* 2 */
+}
+
+/**
+ * Correct the cursor style of increment and decrement buttons in Chrome.
+ */
+
+[type="number"]::-webkit-inner-spin-button,
+[type="number"]::-webkit-outer-spin-button {
+  height: auto;
+}
+
+/**
+ * 1. Correct the odd appearance in Chrome and Safari.
+ * 2. Correct the outline style in Safari.
+ */
+
+[type="search"] {
+  -webkit-appearance: textfield; /* 1 */
+  outline-offset: -2px; /* 2 */
+}
+
+/**
+ * Remove the inner padding and cancel buttons in Chrome and Safari on macOS.
+ */
+
+[type="search"]::-webkit-search-cancel-button,
+[type="search"]::-webkit-search-decoration {
+  -webkit-appearance: none;
+}
+
+/**
+ * 1. Correct the inability to style clickable types in iOS and Safari.
+ * 2. Change font properties to `inherit` in Safari.
+ */
+
+::-webkit-file-upload-button {
+  -webkit-appearance: button; /* 1 */
+  font: inherit; /* 2 */
+}
+
+/* Interactive
+   ========================================================================== */
+
+/*
+ * Add the correct display in IE 9-.
+ * 1. Add the correct display in Edge, IE, and Firefox.
+ */
+
+details, /* 1 */
+menu {
+  display: block;
+}
+
+/*
+ * Add the correct display in all browsers.
+ */
+
+summary {
+  display: list-item;
+}
+
+/* Scripting
+   ========================================================================== */
+
+/**
+ * Add the correct display in IE 9-.
+ */
+
+canvas {
+  display: inline-block;
+}
+
+/**
+ * Add the correct display in IE.
+ */
+
+template {
+  display: none;
+}
+
+/* Hidden
+   ========================================================================== */
+
+/**
+ * Add the correct display in IE 10-.
+ */
+
+[hidden] {
+  display: none;
+}

app/assets/stylesheets/administrate/utilities/_text-color.scss

@@ -0,0 +1,3 @@
+.text-color-red {
+  color: $alert-color;
+}

app/assets/stylesheets/administrate/utilities/_variables.scss

@@ -0,0 +1,90 @@
+// Font sizes
+$font-size-nano: 0.5rem;
+$font-size-micro: 0.675rem;
+$font-size-mini: 0.75rem;
+$font-size-small: 0.875rem;
+$font-size-default: 1rem;
+$font-size-medium: 1.125rem;
+$font-size-large: 1.375rem;
+$font-size-big: 1.5rem;
+$font-size-bigger: 1.75rem;
+$font-size-mega: 2.125rem;
+$font-size-giga: 2.5rem;
+
+// spaces
+$zero: 0;
+$space-micro: 0.125rem;
+$space-smaller: 0.25rem;
+$space-small: 0.5rem;
+$space-one: 0.675rem;
+$space-slab: 0.75rem;
+$space-normal: 1rem;
+$space-two: 1.25rem;
+$space-medium: 1.5rem;
+$space-large: 2rem;
+$space-larger: 3rem;
+$space-jumbo: 4rem;
+$space-mega: 6.25rem;
+
+// font-weight
+$font-weight-feather: 100;
+$font-weight-light: 300;
+$font-weight-normal: 400;
+$font-weight-medium: 500;
+$font-weight-bold: 600;
+$font-weight-black: 700;
+
+//Navbar
+$nav-bar-width: 23rem;
+$header-height: 5.6rem;
+
+$woot-logo-padding: $space-large $space-two;
+
+// Colors
+$color-woot: #1f93ff;
+$color-gray: #6e6f73;
+$color-light-gray: #747677;
+$color-border: #e0e6ed;
+$color-border-light: #f0f4f5;
+$color-background: #f4f6fb;
+$color-border-dark: #cad0d4;
+$color-background-light: #f9fafc;
+$color-white: #fff;
+$color-body: #3c4858;
+$color-heading: #1f2d3d;
+$color-extra-light-blue: #f5f7f9;
+
+$primary-color: $color-woot;
+$secondary-color: #5d7592;
+$success-color: #44ce4b;
+$warning-color: #ffc532;
+$alert-color: #ff382d;
+
+$masked-bg: rgba(0, 0, 0, .4);
+
+// Color-palettes
+
+$color-primary-light: #c7e3ff;
+$color-primary-dark: darken($color-woot, 20%);
+
+// Thumbnail
+$thumbnail-radius: 4rem;
+
+// chat-header
+$conv-header-height: 4rem;
+
+// Inbox List
+
+$inbox-thumb-size: 4.8rem;
+
+
+// Snackbar default
+$woot-snackbar-bg: #323232;
+$woot-snackbar-button: #ffeb3b;
+
+$swift-ease-out-duration: .4s !default;
+$swift-ease-out-timing-function: cubic-bezier(.25, .8, .25, 1) !default;
+$swift-ease-out: all $swift-ease-out-duration $swift-ease-out-timing-function !default;
+
+// Transitions
+$transition-ease-in: all 0.250s ease-in;

app/builders/account_builder.rb

@@ -44,11 +44,7 @@ class AccountBuilder
   end
 
   def create_account
-    @account = Account.create!(
-      name: account_name,
-      locale: I18n.locale,
-      custom_attributes: { 'onboarding_step' => 'account_details' }
-    )
+    @account = Account.create!(name: account_name, locale: I18n.locale)
     Current.account = @account
   end
 
@@ -70,17 +66,12 @@ class AccountBuilder
   end
 
   def create_user
-    @user = build_user
-    @user.save!
-  end
-
-  def build_user
     @user = User.new(email: @email,
                      password: user_password,
                      password_confirmation: user_password,
                      name: user_full_name)
     @user.type = 'SuperAdmin' if @super_admin
     @user.confirm if @confirmed
-    @user
+    @user.save!
   end
 end

app/builders/agent_builder.rb

@@ -2,14 +2,6 @@
 # It initializes with necessary attributes and provides a perform method
 # to create a user and account user in a transaction.
 class AgentBuilder
-  LIMIT_EXCEEDED_MESSAGE = 'Account limit exceeded. Please purchase more licenses'.freeze
-
-  class LimitExceededError < StandardError
-    def initialize
-      super(AgentBuilder::LIMIT_EXCEEDED_MESSAGE)
-    end
-  end
-
   # Initializes an AgentBuilder with necessary attributes.
   # @param email [String] the email of the user.
   # @param name [String] the name of the user.
@@ -22,51 +14,29 @@ class AgentBuilder
   # Creates a user and account user in a transaction.
   # @return [User] the created user.
   def perform
-    account.with_lock do
-      raise LimitExceededError unless can_add_agent?
-
-      ActiveRecord::Base.transaction(requires_new: true) do
-        @user = find_or_create_user
-        create_account_user
-        reserve_invitation_email_capacity if user_needs_confirmation?
-      end
+    ActiveRecord::Base.transaction do
+      @user = find_or_create_user
+      create_account_user
     end
-    @user.send_confirmation_instructions if user_needs_confirmation?
     @user
   end
 
   private
 
-  def can_add_agent?
-    account.usage_limits[:agents] > account.account_users.count
-  end
-
   # Finds a user by email or creates a new one with a temporary password.
   # @return [User] the found or created user.
   def find_or_create_user
-    @new_user = false
     user = User.from_email(email)
     return user if user
 
-    @name = email.split('@').first if @name.blank?
     temp_password = "1!aA#{SecureRandom.alphanumeric(12)}"
-    User.new(email: email, name: @name, password: temp_password, password_confirmation: temp_password).tap do |new_user|
-      new_user.skip_confirmation_notification!
-      new_user.save!
-      @new_user = true
-    end
+    User.create!(email: email, name: name, password: temp_password, password_confirmation: temp_password)
   end
 
   # Checks if the user needs confirmation.
   # @return [Boolean] true if the user is persisted and not confirmed, false otherwise.
   def user_needs_confirmation?
-    @new_user && @user.persisted? && !@user.confirmed?
-  end
-
-  def reserve_invitation_email_capacity
-    return if account.reserve_email_send_capacity
-
-    raise CustomExceptions::Account::EmailLimitExceeded.new({})
+    @user.persisted? && !@user.confirmed?
   end
 
   # Creates an account user linking the user to the current account.

app/builders/contact_inbox_with_contact_builder.rb

@@ -50,7 +50,7 @@ class ContactInboxWithContactBuilder
 
   def create_contact
     account.contacts.create!(
-      name: contact_name,
+      name: contact_attributes[:name] || ::Haikunator.haikunate(1000),
       phone_number: contact_attributes[:phone_number],
       email: contact_attributes[:email],
       identifier: contact_attributes[:identifier],
@@ -59,15 +59,10 @@ class ContactInboxWithContactBuilder
     )
   end
 
-  def contact_name
-    name = contact_attributes[:name] || ::Haikunator.haikunate(1000)
-    name.truncate(ApplicationRecord::MAX_STRING_COLUMN_LENGTH, omission: '')
-  end
-
   def find_contact
     contact = find_contact_by_identifier(contact_attributes[:identifier])
     contact ||= find_contact_by_email(contact_attributes[:email])
-    contact ||= find_contact_by_phone_numbers
+    contact ||= find_contact_by_phone_number(contact_attributes[:phone_number])
     contact ||= find_contact_by_instagram_source_id(source_id) if instagram_channel?
 
     contact
@@ -107,14 +102,9 @@ class ContactInboxWithContactBuilder
     account.contacts.from_email(email)
   end
 
-  def find_contact_by_phone_numbers
-    phone_numbers = [contact_attributes[:phone_number], *Array(contact_attributes[:phone_number_candidates])].compact_blank.uniq
+  def find_contact_by_phone_number(phone_number)
+    return if phone_number.blank?
 
-    phone_numbers.each do |phone_number|
-      contact = account.contacts.find_by(phone_number: phone_number)
-      return contact if contact
-    end
-
-    nil
+    account.contacts.find_by(phone_number: phone_number)
   end
 end

app/builders/email/base_builder.rb

@@ -1,6 +1,4 @@
 class Email::BaseBuilder
-  include EmailAddressParseable
-
   pattr_initialize [:inbox!]
 
   private
@@ -25,13 +23,12 @@ class Email::BaseBuilder
     # Friendly: <agent_name> from <business_name>
     # Professional: <business_name>
     if inbox.friendly?
-      Email::SenderNameBuilder.new(
-        account: account,
-        sender: message&.sender,
-        sender_email: sender_email,
+      I18n.t(
+        'conversations.reply.email.header.friendly_name',
         sender_name: custom_sender_name,
-        business_name: business_name
-      ).build
+        business_name: business_name,
+        from_email: sender_email
+      )
     else
       I18n.t(
         'conversations.reply.email.header.professional_name',
@@ -42,7 +39,7 @@ class Email::BaseBuilder
   end
 
   def business_name
-    inbox.sanitized_business_name
+    inbox.business_name || inbox.sanitized_name
   end
 
   def account_support_email
@@ -50,4 +47,8 @@ class Email::BaseBuilder
     # can save it in the format "Name <email@domain.com>"
     parse_email(account.support_email)
   end
+
+  def parse_email(email_string)
+    Mail::Address.new(email_string).address
+  end
 end

app/builders/email/sender_name_builder.rb

@@ -1,46 +0,0 @@
-class Email::SenderNameBuilder
-  TRANSLATION_KEY = 'conversations.reply.email.header.friendly_name'.freeze
-
-  pattr_initialize [:account!, :sender!, :sender_email!, :sender_name!, :business_name!]
-
-  def build
-    address = Mail::Address.new(sender_email)
-    address.display_name = localized_display_name(address.address)
-    address.format
-  rescue Mail::Field::ParseError, Mail::Field::IncompleteParseError
-    localized_header(sender_email)
-  end
-
-  private
-
-  def localized_display_name(email_address)
-    localized_header(email_address).sub(mailbox_pattern(email_address), '').strip
-  end
-
-  def localized_header(email_address)
-    I18n.t(
-      TRANSLATION_KEY,
-      sender_name: sender_name,
-      business_name: business_name,
-      from_email: email_address,
-      locale: sender_locale
-    )
-  end
-
-  def mailbox_pattern(email_address)
-    /\s*[<«]\s*(?:reply\+)?#{Regexp.escape(email_address)}\s*[>»]\s*/
-  end
-
-  def sender_locale
-    locale_candidates.find { |locale| valid_locale?(locale) && I18n.exists?(TRANSLATION_KEY, locale, fallback: false) } || I18n.default_locale
-  end
-
-  def locale_candidates
-    sender_locale = sender.ui_settings&.dig('locale') if sender.is_a?(User)
-    [sender_locale, account.locale, I18n.default_locale].compact.map(&:to_s).uniq
-  end
-
-  def valid_locale?(locale)
-    I18n.available_locales.map(&:to_s).include?(locale)
-  end
-end

app/builders/messages/facebook/message_builder.rb

@@ -91,21 +91,11 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
 
   def fallback_params(attachment)
     {
-      fallback_title: attachment['title'] || attachment.dig('payload', 'title'),
-      external_url: attachment['url'] || attachment.dig('payload', 'url')
+      fallback_title: attachment['title'],
+      external_url: attachment['url']
     }
   end
 
-  # Facebook shared posts point to page URLs, not downloadable media URLs.
-  # Both `share` and `post` attachment types carry a page URL rather than a media file,
-  # so map them to `fallback` (which keeps the title/link without attempting a download).
-  # Keep this Facebook-only so Messenger/Instagram share attachments still use the parent media handling.
-  def normalize_file_type(type)
-    return :fallback if [:share, :post].include?(type.to_sym)
-
-    super
-  end
-
   def conversation_params
     {
       account_id: @inbox.account_id,
@@ -115,28 +105,22 @@ class Messages::Facebook::MessageBuilder < Messages::Messenger::MessageBuilder
   end
 
   def message_params
-    content_attributes = {
-      in_reply_to_external_id: response.in_reply_to_external_id
-    }
-    content_attributes[:external_echo] = true if @outgoing_echo
-
     {
       account_id: conversation.account_id,
       inbox_id: conversation.inbox_id,
       message_type: @message_type,
-      status: @outgoing_echo ? :delivered : :sent,
       content: response.content,
       source_id: response.identifier,
-      content_attributes: content_attributes,
+      content_attributes: {
+        in_reply_to_external_id: response.in_reply_to_external_id
+      },
       sender: @outgoing_echo ? nil : @contact_inbox.contact
     }
   end
 
   def process_contact_params_result(result)
-    name = result['name'].presence || [result['first_name'], result['last_name']].compact_blank.join(' ').presence || 'John Doe'
-
     {
-      name: name,
+      name: "#{result['first_name'] || 'John'} #{result['last_name'] || 'Doe'}",
       account_id: @inbox.account_id,
       avatar_url: result['profile_pic']
     }

app/builders/messages/message_builder.rb

@@ -7,13 +7,12 @@ class Messages::MessageBuilder
 
   def initialize(user, conversation, params)
     @params = params
-    @private = ActiveModel::Type::Boolean.new.cast(params[:private]) || false
+    @private = params[:private] || false
     @conversation = conversation
     @user = user
     @account = conversation.account
     @message_type = params[:message_type] || 'outgoing'
     @attachments = params[:attachments]
-    @is_voice_message = ActiveModel::Type::Boolean.new.cast(params[:is_voice_message])
     @automation_rule = content_attributes&.dig(:automation_rule_id)
     return unless params.instance_of?(ActionController::Parameters)
 
@@ -49,52 +48,25 @@ class Messages::MessageBuilder
   end
 
   def process_attachments
-    (Array(@attachments) + forwarded_attachments).each do |uploaded_attachment|
+    return if @attachments.blank?
+
+    @attachments.each do |uploaded_attachment|
       attachment = @message.attachments.build(
         account_id: @message.account_id,
         file: uploaded_attachment
       )
 
-      attachment.file_type = attachment_file_type(uploaded_attachment)
-      tag_voice_message(attachment)
+      attachment.file_type = if uploaded_attachment.is_a?(String)
+                               file_type_by_signed_id(
+                                 uploaded_attachment
+                               )
+                             else
+                               file_type(uploaded_attachment&.content_type)
+                             end
     end
   end
 
-  def attachment_file_type(uploaded_attachment)
-    if uploaded_attachment.is_a?(String)
-      file_type_by_signed_id(uploaded_attachment)
-    else
-      file_type(uploaded_attachment&.content_type)
-    end
-  end
-
-  def tag_voice_message(attachment)
-    return unless @is_voice_message && attachment.file_type == 'audio'
-
-    attachment.meta = (attachment.meta || {}).merge('is_voice_message' => true)
-  end
-
-  def forwarded_message_id
-    content_attributes[:forwarded_message_id]
-  end
-
-  def forwarded_attachments
-    return [] if forwarded_message_id.blank?
-
-    forwarded_message = @conversation.messages.find(forwarded_message_id)
-    forwarded_message.attachments.where(id: @params[:forwarded_attachment_ids]).map { |attachment| attachment.file.blob }
-  end
-
-  def validate_forward
-    return if forwarded_message_id.blank?
-
-    raise StandardError, 'Forwarded emails need an email inbox' unless @conversation.inbox.email?
-    raise StandardError, 'Forwarded emails cannot be private' if @private
-    raise StandardError, 'Forwarded emails need a recipient' if process_email_string(@params[:to_emails]).empty?
-  end
-
   def process_emails
-    validate_forward
     return unless @conversation.inbox&.inbox_type == 'Email'
 
     cc_emails = process_email_string(@params[:cc_emails])

app/builders/messages/messenger/message_builder.rb

@@ -2,30 +2,16 @@ class Messages::Messenger::MessageBuilder
   include ::FileTypeHelper
 
   def process_attachment(attachment)
-    # This check handles very rare case if there are multiple files to attach with only one unsupported file
+    # This check handles very rare case if there are multiple files to attach with only one usupported file
     return if unsupported_file_type?(attachment['type'])
 
-    params = attachment_params(attachment)
-    # During Meta's sticker webhook transition, a sticker message carries both an `image`
-    # and a `sticker` attachment pointing to the same URL. Skip the redundant sticker so it
-    # isn't attached twice, while still storing legitimate duplicate attachments of other types.
-    return if duplicate_sticker?(attachment, params[:external_url])
-
-    attachment_obj = @message.attachments.new(params.except(:remote_file_url))
+    attachment_obj = @message.attachments.new(attachment_params(attachment).except(:remote_file_url))
     attachment_obj.save!
-    if facebook_reel?(attachment)
-      update_facebook_reel_content(attachment)
-    elsif params[:remote_file_url]
-      attach_file(attachment_obj, params[:remote_file_url])
-    end
-    fetch_attachment_links(attachment_obj)
-    update_attachment_file_type(attachment_obj)
-  end
-
-  def fetch_attachment_links(attachment_obj)
+    attach_file(attachment_obj, attachment_params(attachment)[:remote_file_url]) if attachment_params(attachment)[:remote_file_url]
     fetch_story_link(attachment_obj) if attachment_obj.file_type == 'story_mention'
     fetch_ig_story_link(attachment_obj) if attachment_obj.file_type == 'ig_story'
     fetch_ig_post_link(attachment_obj) if attachment_obj.file_type == 'ig_post'
+    update_attachment_file_type(attachment_obj)
   end
 
   def attach_file(attachment, file_url)
@@ -37,14 +23,10 @@ class Messages::Messenger::MessageBuilder
       filename: attachment_file.original_filename,
       content_type: attachment_file.content_type
     )
-    # The Attachment row is saved before the blob is attached, so the
-    # after_create_commit broadcast bails on `file.attached?`. Re-fire here
-    # for audio so the bubble updates without waiting on transcription.
-    attachment.message&.reload&.send_update_event if attachment.file_type.to_sym == :audio
   end
 
   def attachment_params(attachment)
-    file_type = normalize_file_type(attachment['type'])
+    file_type = attachment['type'].to_sym
     params = { file_type: file_type, account_id: @message.account_id }
 
     if [:image, :file, :audio, :video, :share, :story_mention, :ig_reel, :ig_post, :ig_story].include? file_type
@@ -118,35 +100,6 @@ class Messages::Messenger::MessageBuilder
 
   private
 
-  # Facebook may send attachment types that don't directly match our file_type enum.
-  # Map known aliases to their canonical enum values.
-  FACEBOOK_FILE_TYPE_MAP = { reel: :ig_reel, sticker: :image }.freeze
-
-  def normalize_file_type(type)
-    sym = type.to_sym
-    FACEBOOK_FILE_TYPE_MAP.fetch(sym, sym)
-  end
-
-  def duplicate_sticker?(attachment, url)
-    return false unless attachment['type'].to_sym == :sticker
-    return false if url.blank?
-
-    @message.attachments.any? { |existing| existing.external_url == url }
-  end
-
-  # Facebook sends reel URLs as webpage links (facebook.com/reel/...) rather than
-  # direct video URLs. Downloading these yields HTML, not video content.
-  def facebook_reel?(attachment)
-    attachment['type'].to_sym == :reel
-  end
-
-  def update_facebook_reel_content(attachment)
-    url = attachment.dig('payload', 'url')
-    return if url.blank?
-
-    @message.update!(content: url) if @message.content.blank?
-  end
-
   def unsupported_file_type?(attachment_type)
     [:template, :unsupported_type, :ephemeral].include? attachment_type.to_sym
   end

app/builders/notification_builder.rb

@@ -27,8 +27,6 @@ class NotificationBuilder
     return if notification_type == 'conversation_creation' && !user_subscribed_to_notification?
     # skip notifications for blocked conversations except for user mentions
     return if primary_actor.contact.blocked? && notification_type != 'conversation_mention'
-    # respect conversation access (inbox/team membership and custom-role permissions)
-    return unless user_can_access_conversation?
 
     user.notifications.create!(
       notification_type: notification_type,
@@ -38,17 +36,4 @@ class NotificationBuilder
       secondary_actor: secondary_actor || current_user
     )
   end
-
-  def user_can_access_conversation?
-    conversation = primary_actor.is_a?(Conversation) ? primary_actor : primary_actor.try(:conversation)
-    return true if conversation.blank?
-
-    account_user = AccountUser.find_by(account_id: account.id, user_id: user.id)
-    return false if account_user.blank?
-
-    ConversationPolicy.new(
-      { user: user, account: account, account_user: account_user },
-      conversation
-    ).show?
-  end
 end

app/builders/v2/report_builder.rb

@@ -1,7 +1,6 @@
 class V2::ReportBuilder
   include DateRangeHelper
   include ReportHelper
-
   attr_reader :account, :params
 
   DEFAULT_GROUP_BY = 'day'.freeze

app/builders/v2/reports/agent_summary_builder.rb

@@ -11,6 +11,10 @@ class V2::Reports::AgentSummaryBuilder < V2::Reports::BaseSummaryBuilder
   attr_reader :conversations_count, :resolved_count,
               :avg_resolution_time, :avg_first_response_time, :avg_reply_time
 
+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group('assignee_id').count
+  end
+
   def prepare_report
     account.account_users.map do |account_user|
       build_agent_stats(account_user)

app/builders/v2/reports/base_summary_builder.rb

@@ -9,13 +9,37 @@ class V2::Reports::BaseSummaryBuilder
   private
 
   def load_data
-    results = data_source.summary
+    @conversations_count = fetch_conversations_count
+    load_reporting_events_data
+  end
 
-    @conversations_count = results.transform_values { |data| data[:conversations_count] }
-    @resolved_count = results.transform_values { |data| data[:resolved_conversations_count] }
-    @avg_resolution_time = results.transform_values { |data| data[:avg_resolution_time] }
-    @avg_first_response_time = results.transform_values { |data| data[:avg_first_response_time] }
-    @avg_reply_time = results.transform_values { |data| data[:avg_reply_time] }
+  def load_reporting_events_data
+    # Extract the column name for indexing (e.g., 'conversations.team_id' -> 'team_id')
+    index_key = group_by_key.to_s.split('.').last
+
+    results = reporting_events
+              .select(
+                "#{group_by_key} as #{index_key}",
+                "COUNT(CASE WHEN name = 'conversation_resolved' THEN 1 END) as resolved_count",
+                "AVG(CASE WHEN name = 'conversation_resolved' THEN #{average_value_key} END) as avg_resolution_time",
+                "AVG(CASE WHEN name = 'first_response' THEN #{average_value_key} END) as avg_first_response_time",
+                "AVG(CASE WHEN name = 'reply_time' THEN #{average_value_key} END) as avg_reply_time"
+              )
+              .group(group_by_key)
+              .index_by { |record| record.public_send(index_key) }
+
+    @resolved_count = results.transform_values(&:resolved_count)
+    @avg_resolution_time = results.transform_values(&:avg_resolution_time)
+    @avg_first_response_time = results.transform_values(&:avg_first_response_time)
+    @avg_reply_time = results.transform_values(&:avg_reply_time)
+  end
+
+  def reporting_events
+    @reporting_events ||= account.reporting_events.where(created_at: range)
+  end
+
+  def fetch_conversations_count
+    # Override this method
   end
 
   def group_by_key
@@ -26,26 +50,7 @@ class V2::Reports::BaseSummaryBuilder
     # Override this method
   end
 
-  def data_source
-    @data_source ||= Reports::DataSource.for(
-      account: account,
-      metric: nil,
-      dimension_type: summary_dimension_type,
-      dimension_id: nil,
-      scope: nil,
-      range: range,
-      group_by: 'day',
-      timezone_offset: params[:timezone_offset],
-      business_hours: params[:business_hours]
-    )
-  end
-
-  def summary_dimension_type
-    {
-      'account_id' => 'account',
-      'user_id' => 'agent',
-      'inbox_id' => 'inbox',
-      'conversations.team_id' => 'team'
-    }.fetch(group_by_key.to_s)
+  def average_value_key
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]).present? ? :value_in_business_hours : :value
   end
 end

app/builders/v2/reports/bot_metrics_builder.rb

@@ -31,24 +31,13 @@ class V2::Reports::BotMetricsBuilder
   end
 
   def bot_resolutions_count
-    # Exclude conversations that also had a handoff in the same range — handoff wins
-    account.reporting_events.joins(:conversation).select(:conversation_id)
-           .where(account_id: account.id, name: :conversation_bot_resolved, created_at: range)
-           .where.not(conversation_id: bot_handoff_conversation_ids_subquery)
-           .distinct.count
+    account.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_resolved,
+                                                                                 created_at: range).distinct.count
   end
 
   def bot_handoffs_count
-    account.reporting_events.joins(:conversation).select(:conversation_id)
-           .where(account_id: account.id, name: :conversation_bot_handoff, created_at: range)
-           .distinct.count
-  end
-
-  def bot_handoff_conversation_ids_subquery
-    account.reporting_events
-           .where(name: :conversation_bot_handoff, created_at: range)
-           .where.not(conversation_id: nil)
-           .select(:conversation_id)
+    account.reporting_events.joins(:conversation).select(:conversation_id).where(account_id: account.id, name: :conversation_bot_handoff,
+                                                                                 created_at: range).distinct.count
   end
 
   def bot_resolution_rate

app/builders/v2/reports/conversations/base_report_builder.rb

@@ -3,10 +3,23 @@ class V2::Reports::Conversations::BaseReportBuilder
 
   private
 
-  def builder_class(metric)
-    return unless Reports::ReportMetricRegistry.supported?(metric)
+  AVG_METRICS = %w[avg_first_response_time avg_resolution_time reply_time].freeze
+  COUNT_METRICS = %w[
+    conversations_count
+    incoming_messages_count
+    outgoing_messages_count
+    resolutions_count
+    bot_resolutions_count
+    bot_handoffs_count
+  ].freeze
 
-    V2::Reports::Timeseries::ReportBuilder
+  def builder_class(metric)
+    case metric
+    when *AVG_METRICS
+      V2::Reports::Timeseries::AverageReportBuilder
+    when *COUNT_METRICS
+      V2::Reports::Timeseries::CountReportBuilder
+    end
   end
 
   def log_invalid_metric

app/builders/v2/reports/drilldown_builder.rb

@@ -1,213 +0,0 @@
-class V2::Reports::DrilldownBuilder
-  include DateRangeHelper
-  include TimezoneHelper
-
-  DEFAULT_GROUP_BY = 'day'.freeze
-  DEFAULT_PAGE = 1
-  DEFAULT_PER_PAGE = 25
-  MAX_PER_PAGE = 100
-  SUPPORTED_GROUP_BY = %w[hour day week month year].freeze
-  SUPPORTED_DIMENSION_TYPES = %w[account inbox agent label team].freeze
-  MESSAGE_METRICS = {
-    'incoming_messages_count' => :incoming,
-    'outgoing_messages_count' => :outgoing
-  }.freeze
-  MESSAGE_EVENT_METRICS = %w[avg_first_response_time reply_time].freeze
-
-  pattr_initialize :account, :params
-
-  def self.supported_dimension_type?(type) = SUPPORTED_DIMENSION_TYPES.include?((type.presence || 'account').to_s)
-
-  def build
-    records = paginated_records.to_a
-    { meta: meta, payload: records.map { |record| record_serializer(records).serialize(record) } }
-  end
-
-  private
-
-  def meta
-    {
-      metric: metric,
-      record_type: record_type,
-      bucket: {
-        since: bucket_range.begin.to_i,
-        until: bucket_range.end.to_i
-      },
-      current_page: current_page,
-      per_page: per_page,
-      total_count: paginated_records.total_count,
-      conversation_count: conversation_count
-    }
-  end
-
-  def conversation_count
-    return paginated_records.total_count if conversation_metric?
-
-    drilldown_scope.except(:includes).reorder(nil).distinct.count(:conversation_id)
-  end
-
-  def paginated_records
-    @paginated_records ||= drilldown_scope.page(current_page).per(per_page)
-  end
-
-  def drilldown_scope
-    if message_metric?
-      message_scope
-    elsif conversation_metric?
-      conversation_scope
-    else
-      reporting_event_scope
-    end
-  end
-
-  def message_scope
-    scope.messages
-         .where(account_id: account.id, created_at: bucket_range)
-         .public_send(MESSAGE_METRICS.fetch(metric))
-         .includes(:sender, conversation: [:assignee, :contact, :inbox])
-         .reorder(created_at: :desc)
-  end
-
-  def conversation_scope
-    scope.conversations
-         .where(account_id: account.id, created_at: bucket_range)
-         .includes(:assignee, :contact, :inbox)
-         .order(created_at: :desc)
-  end
-
-  def reporting_event_scope
-    events = scope.reporting_events
-                  .where(account_id: account.id, name: raw_event_name, created_at: bucket_range)
-                  .includes(:user, :inbox, conversation: [:assignee, :contact, :inbox])
-                  .order(created_at: :desc)
-
-    if raw_count_strategy == :exclude_bot_handoffs
-      events = events.where.not(conversation_id: bot_handoff_conversation_ids_subquery)
-    elsif raw_count_strategy == :distinct_conversation
-      events = events.where(id: distinct_conversation_event_ids(events))
-    end
-
-    events
-  end
-
-  def bot_handoff_conversation_ids_subquery
-    scope.reporting_events
-         .where(account_id: account.id, name: :conversation_bot_handoff, created_at: range)
-         .where.not(conversation_id: nil)
-         .select(:conversation_id)
-  end
-
-  def distinct_conversation_event_ids(events)
-    events.reorder(nil)
-          .where.not(conversation_id: nil)
-          .select('MAX(reporting_events.id)')
-          .group(:conversation_id)
-  end
-
-  def record_serializer(records)
-    @record_serializer ||= V2::Reports::DrilldownRecordSerializer.new(
-      account,
-      metric,
-      use_business_hours?,
-      records
-    )
-  end
-
-  def bucket_range
-    @bucket_range ||= begin
-      bucket_start = Time.zone.at(params[:bucket_timestamp].to_i).in_time_zone(timezone)
-      bucket_end = bucket_end_for(bucket_start)
-      requested_start = Time.zone.at(params[:since].to_i)
-      requested_end = Time.zone.at(params[:until].to_i)
-
-      [bucket_start, requested_start].max...[bucket_end, requested_end].min
-    end
-  end
-
-  def bucket_end_for(bucket_start)
-    {
-      'hour' => bucket_start + 1.hour,
-      'day' => bucket_start + 1.day,
-      'week' => bucket_start + 1.week,
-      'month' => bucket_start + 1.month,
-      'year' => bucket_start + 1.year
-    }.fetch(group_by)
-  end
-
-  def scope
-    case dimension_type
-    when 'account' then account
-    when 'inbox' then inbox
-    when 'agent' then user
-    when 'label' then label
-    when 'team' then team
-    else
-      raise ArgumentError, "Unsupported drilldown dimension type: #{dimension_type}"
-    end
-  end
-
-  def inbox = @inbox ||= account.inboxes.find(params[:id])
-
-  def user = @user ||= account.users.find(params[:id])
-
-  def label = @label ||= account.labels.find(params[:id])
-
-  def team = @team ||= account.teams.find(params[:id])
-
-  def metric
-    params[:metric].to_s
-  end
-
-  def report_metric
-    @report_metric ||= Reports::ReportMetricRegistry.fetch(metric)
-  end
-
-  def raw_event_name
-    report_metric&.raw_event_name
-  end
-
-  def raw_count_strategy
-    report_metric&.raw_count_strategy
-  end
-
-  def record_type
-    return 'message' if message_metric? || MESSAGE_EVENT_METRICS.include?(metric)
-
-    'conversation'
-  end
-
-  def message_metric?
-    MESSAGE_METRICS.key?(metric)
-  end
-
-  def conversation_metric?
-    metric == 'conversations_count'
-  end
-
-  def dimension_type
-    (params[:type].presence || 'account').to_s
-  end
-
-  def group_by
-    @group_by ||= SUPPORTED_GROUP_BY.include?(params[:group_by].to_s) ? params[:group_by].to_s : DEFAULT_GROUP_BY
-  end
-
-  def timezone
-    @timezone ||= timezone_name_from_offset(params[:timezone_offset])
-  end
-
-  def current_page
-    [params[:page].to_i, DEFAULT_PAGE].max
-  end
-
-  def per_page
-    requested_per_page = params[:per_page].to_i
-    requested_per_page = DEFAULT_PER_PAGE if requested_per_page <= 0
-
-    [requested_per_page, MAX_PER_PAGE].min
-  end
-
-  def use_business_hours?
-    ActiveModel::Type::Boolean.new.cast(params[:business_hours])
-  end
-end

app/builders/v2/reports/drilldown_record_serializer.rb

@@ -1,199 +0,0 @@
-class V2::Reports::DrilldownRecordSerializer
-  MESSAGE_EVENT_METRICS = %w[avg_first_response_time reply_time].freeze
-
-  attr_reader :account, :metric, :use_business_hours, :records
-
-  def initialize(account, metric, use_business_hours, records = [])
-    @account = account
-    @metric = metric
-    @use_business_hours = use_business_hours
-    @records = records
-  end
-
-  def serialize(record)
-    return serialize_message(record) if record.is_a?(Message)
-    return serialize_conversation_event(record) if record.is_a?(ReportingEvent)
-
-    serialize_conversation(record)
-  end
-
-  private
-
-  def serialize_message(message, metric_value: nil, occurred_at: nil)
-    {
-      record_type: 'message',
-      conversation: conversation_attributes(message.conversation),
-      message: message_attributes(message),
-      metric_value: metric_value,
-      occurred_at: (occurred_at || message.created_at).to_i
-    }
-  end
-
-  def serialize_conversation_event(event)
-    inferred_message = inferred_message_for(event)
-    if inferred_message.present?
-      return serialize_message(
-        inferred_message,
-        metric_value: event_metric_value(event),
-        occurred_at: event_timestamp(event)
-      )
-    end
-
-    serialize_conversation(
-      event.conversation,
-      metric_value: event_metric_value(event),
-      occurred_at: event_timestamp(event),
-      event_name: event.name
-    )
-  end
-
-  def serialize_conversation(conversation, metric_value: nil, occurred_at: nil, event_name: nil)
-    serialized_record = {
-      record_type: 'conversation',
-      conversation: conversation_attributes(conversation),
-      message: nil,
-      metric_value: metric_value,
-      occurred_at: (occurred_at || conversation&.created_at)&.to_i
-    }
-    serialized_record[:event_name] = event_name if event_name.present?
-    serialized_record
-  end
-
-  def conversation_attributes(conversation)
-    return {} if conversation.blank?
-
-    {
-      id: conversation.id,
-      display_id: conversation.display_id,
-      contact_id: conversation.contact_id,
-      contact_name: conversation.contact&.name,
-      inbox_id: conversation.inbox_id,
-      inbox_name: conversation.inbox&.name,
-      assignee_id: conversation.assignee_id,
-      assignee_name: conversation.assignee&.name,
-      status: conversation.status,
-      created_at: conversation.created_at.to_i,
-      last_activity_at: conversation.last_activity_at.to_i,
-      last_message: last_message_attributes(conversation)
-    }
-  end
-
-  def message_attributes(message)
-    {
-      id: message.id,
-      content: message.content,
-      message_type: message.message_type,
-      sender_name: message.sender&.try(:name),
-      created_at: message.created_at.to_i
-    }
-  end
-
-  def last_message_attributes(conversation)
-    message = latest_messages_by_conversation_id[conversation.id]
-    return if message.blank?
-
-    message_attributes(message)
-  end
-
-  def inferred_message_for(event)
-    return unless MESSAGE_EVENT_METRICS.include?(metric)
-    return if event.conversation.blank? || event.event_end_time.blank?
-
-    inferred_messages_by_event_id[event.id]
-  end
-
-  def first_response_event_with_user?(event)
-    metric == 'avg_first_response_time' && event.user_id.present?
-  end
-
-  def message_inference_range(event)
-    (event.event_end_time - 1.second)..(event.event_end_time + 1.second)
-  end
-
-  def event_metric_value(event)
-    use_business_hours ? event.value_in_business_hours : event.value
-  end
-
-  def event_timestamp(event)
-    event.event_end_time || event.created_at
-  end
-
-  def latest_messages_by_conversation_id
-    @latest_messages_by_conversation_id ||= if conversation_ids.blank?
-                                              {}
-                                            else
-                                              latest_messages.index_by(&:conversation_id)
-                                            end
-  end
-
-  def latest_messages
-    Message
-      .where(account_id: account.id, conversation_id: conversation_ids)
-      .where.not(message_type: :activity)
-      .select('DISTINCT ON (messages.conversation_id) messages.*')
-      .reorder(Arel.sql('messages.conversation_id, messages.created_at DESC, messages.id DESC'))
-      .includes(:sender)
-  end
-
-  def inferred_messages_by_event_id
-    @inferred_messages_by_event_id ||= inference_events.each_with_object({}) do |event, messages_by_event_id|
-      messages_by_event_id[event.id] = inferred_message_candidates.find do |message|
-        message_matches_event?(message, event)
-      end
-    end
-  end
-
-  def inferred_message_candidates
-    @inferred_message_candidates ||= if inference_events.blank?
-                                       []
-                                     else
-                                       inferred_messages.to_a
-                                     end
-  end
-
-  def inferred_messages
-    Message
-      .where(account_id: account.id, conversation_id: inference_events.map(&:conversation_id).uniq)
-      .where(created_at: inference_time_range)
-      .where(message_type: %i[outgoing template])
-      .includes(:sender)
-      .reorder(created_at: :desc, id: :desc)
-  end
-
-  def message_matches_event?(message, event)
-    message.conversation_id == event.conversation_id &&
-      message.created_at.between?(
-        message_inference_range(event).begin,
-        message_inference_range(event).end
-      ) &&
-      message_sender_matches_event?(message, event)
-  end
-
-  def message_sender_matches_event?(message, event)
-    return true unless first_response_event_with_user?(event)
-
-    message.sender_id == event.user_id && message.sender_type == 'User'
-  end
-
-  def inference_time_range
-    event_end_times = inference_events.map(&:event_end_time)
-
-    (event_end_times.min - 1.second)..(event_end_times.max + 1.second)
-  end
-
-  def inference_events
-    @inference_events ||= records.select do |record|
-      record.is_a?(ReportingEvent) && record.conversation_id.present? && record.event_end_time.present?
-    end
-  end
-
-  def conversation_ids
-    @conversation_ids ||= records.filter_map { |record| conversation_id_for(record) }.uniq
-  end
-
-  def conversation_id_for(record)
-    return record.conversation_id if record.is_a?(Message) || record.is_a?(ReportingEvent)
-
-    record.id
-  end
-end

app/builders/v2/reports/inbox_summary_builder.rb

@@ -11,6 +11,15 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
   attr_reader :conversations_count, :resolved_count,
               :avg_resolution_time, :avg_first_response_time, :avg_reply_time
 
+  def load_data
+    @conversations_count = fetch_conversations_count
+    load_reporting_events_data
+  end
+
+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group(group_by_key).count
+  end
+
   def prepare_report
     account.inboxes.map do |inbox|
       build_inbox_stats(inbox)
@@ -31,4 +40,8 @@ class V2::Reports::InboxSummaryBuilder < V2::Reports::BaseSummaryBuilder
   def group_by_key
     :inbox_id
   end
+
+  def average_value_key
+    ActiveModel::Type::Boolean.new.cast(params[:business_hours]) ? :value_in_business_hours : :value
+  end
 end

app/builders/v2/reports/team_summary_builder.rb

@@ -6,6 +6,14 @@ class V2::Reports::TeamSummaryBuilder < V2::Reports::BaseSummaryBuilder
   attr_reader :conversations_count, :resolved_count,
               :avg_resolution_time, :avg_first_response_time, :avg_reply_time
 
+  def fetch_conversations_count
+    account.conversations.where(created_at: range).group(:team_id).count
+  end
+
+  def reporting_events
+    @reporting_events ||= account.reporting_events.where(created_at: range).joins(:conversation)
+  end
+
   def prepare_report
     account.teams.map do |team|
       build_team_stats(team)

app/builders/v2/reports/timeseries/average_report_builder.rb

@@ -0,0 +1,48 @@
+class V2::Reports::Timeseries::AverageReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def timeseries
+    grouped_average_time = reporting_events.average(average_value_key)
+    grouped_event_count = reporting_events.count
+    grouped_average_time.each_with_object([]) do |element, arr|
+      event_date, average_time = element
+      arr << {
+        value: average_time,
+        timestamp: event_date.in_time_zone(timezone).to_i,
+        count: grouped_event_count[event_date]
+      }
+    end
+  end
+
+  def aggregate_value
+    object_scope.average(average_value_key)
+  end
+
+  private
+
+  def event_name
+    metric_to_event_name = {
+      avg_first_response_time: :first_response,
+      avg_resolution_time: :conversation_resolved,
+      reply_time: :reply_time
+    }
+    metric_to_event_name[params[:metric].to_sym]
+  end
+
+  def object_scope
+    scope.reporting_events.where(name: event_name, created_at: range, account_id: account.id)
+  end
+
+  def reporting_events
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      range: range,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    )
+  end
+
+  def average_value_key
+    @average_value_key ||= params[:business_hours].present? ? :value_in_business_hours : :value
+  end
+end

app/builders/v2/reports/timeseries/base_timeseries_builder.rb

@@ -1,13 +1,12 @@
 class V2::Reports::Timeseries::BaseTimeseriesBuilder
   include TimezoneHelper
   include DateRangeHelper
-
   DEFAULT_GROUP_BY = 'day'.freeze
 
   pattr_initialize :account, :params
 
   def scope
-    case dimension_type.to_sym
+    case params[:type].to_sym
     when :account
       account
     when :inbox
@@ -21,20 +20,6 @@ class V2::Reports::Timeseries::BaseTimeseriesBuilder
     end
   end
 
-  def data_source
-    @data_source ||= Reports::DataSource.for(
-      account: account,
-      metric: params[:metric],
-      dimension_type: dimension_type,
-      dimension_id: params[:id],
-      scope: scope,
-      range: range,
-      group_by: group_by,
-      timezone_offset: params[:timezone_offset],
-      business_hours: params[:business_hours]
-    )
-  end
-
   def inbox
     @inbox ||= account.inboxes.find(params[:id])
   end
@@ -58,10 +43,4 @@ class V2::Reports::Timeseries::BaseTimeseriesBuilder
   def timezone
     @timezone ||= timezone_name_from_offset(params[:timezone_offset])
   end
-
-  private
-
-  def dimension_type
-    (params[:type].presence || 'account').to_s
-  end
 end

app/builders/v2/reports/timeseries/count_report_builder.rb

@@ -0,0 +1,78 @@
+class V2::Reports::Timeseries::CountReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
+  def timeseries
+    grouped_count.each_with_object([]) do |element, arr|
+      event_date, event_count = element
+
+      # The `event_date` is in Date format (without time), such as "Wed, 15 May 2024".
+      # We need a timestamp for the start of the day. However, we can't use `event_date.to_time.to_i`
+      # because it converts the date to 12:00 AM server timezone.
+      # The desired output should be 12:00 AM in the specified timezone.
+      arr << { value: event_count, timestamp: event_date.in_time_zone(timezone).to_i }
+    end
+  end
+
+  def aggregate_value
+    object_scope.count
+  end
+
+  private
+
+  def metric
+    @metric ||= params[:metric]
+  end
+
+  def object_scope
+    send("scope_for_#{metric}")
+  end
+
+  def scope_for_conversations_count
+    scope.conversations.where(account_id: account.id, created_at: range)
+  end
+
+  def scope_for_incoming_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).incoming.unscope(:order)
+  end
+
+  def scope_for_outgoing_messages_count
+    scope.messages.where(account_id: account.id, created_at: range).outgoing.unscope(:order)
+  end
+
+  def scope_for_resolutions_count
+    scope.reporting_events.where(
+      name: :conversation_resolved,
+      account_id: account.id,
+      created_at: range
+    )
+  end
+
+  def scope_for_bot_resolutions_count
+    scope.reporting_events.where(
+      name: :conversation_bot_resolved,
+      account_id: account.id,
+      created_at: range
+    )
+  end
+
+  def scope_for_bot_handoffs_count
+    scope.reporting_events.joins(:conversation).select(:conversation_id).where(
+      name: :conversation_bot_handoff,
+      account_id: account.id,
+      created_at: range
+    ).distinct
+  end
+
+  def grouped_count
+    # IMPORTANT: time_zone parameter affects both data grouping AND output timestamps
+    # It converts timestamps to the target timezone before grouping, which means
+    # the same event can fall into different day buckets depending on timezone
+    # Example: 2024-01-15 00:00 UTC becomes 2024-01-14 16:00 PST (falls on different day)
+    @grouped_values = object_scope.group_by_period(
+      group_by,
+      :created_at,
+      default_value: 0,
+      range: range,
+      permit: %w[day week month year hour],
+      time_zone: timezone
+    ).count
+  end
+end

app/builders/v2/reports/timeseries/report_builder.rb

@@ -1,9 +0,0 @@
-class V2::Reports::Timeseries::ReportBuilder < V2::Reports::Timeseries::BaseTimeseriesBuilder
-  def timeseries
-    data_source.timeseries
-  end
-
-  def aggregate_value
-    data_source.aggregate
-  end
-end

app/controllers/api/base_controller.rb

@@ -1,7 +1,5 @@
 class Api::BaseController < ApplicationController
   include AccessTokenAuthHelper
-  # Raw API tokens must bypass DeviseTokenAuth's encoded dashboard bearer parsing.
-  skip_before_action :set_current_user, if: :authenticate_by_access_token?
   respond_to :json
   before_action :authenticate_access_token!, if: :authenticate_by_access_token?
   before_action :validate_bot_access_token!, if: :authenticate_by_access_token?
@@ -9,6 +7,10 @@ class Api::BaseController < ApplicationController
 
   private
 
+  def authenticate_by_access_token?
+    request.headers[:api_access_token].present? || request.headers[:HTTP_API_ACCESS_TOKEN].present?
+  end
+
   def check_authorization(model = nil)
     model ||= controller_name.classify.constantize
 

app/controllers/api/v1/accounts/agent_bots_controller.rb

@@ -1,4 +1,5 @@
 class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
+  before_action :current_account
   before_action :check_authorization
   before_action :agent_bot, except: [:index, :create]
 
@@ -33,10 +34,6 @@ class Api::V1::Accounts::AgentBotsController < Api::V1::Accounts::BaseController
     @agent_bot.reload
   end
 
-  def reset_secret
-    @agent_bot.reset_secret!
-  end
-
   private
 
   def agent_bot

app/controllers/api/v1/accounts/agents_controller.rb

@@ -1,6 +1,8 @@
 class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
   before_action :fetch_agent, except: [:create, :index, :bulk_create]
   before_action :check_authorization
+  before_action :validate_limit, only: [:create]
+  before_action :validate_limit_for_bulk_create, only: [:bulk_create]
 
   def index
     @agents = agents
@@ -18,8 +20,6 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     )
 
     @agent = builder.perform
-  rescue AgentBuilder::LimitExceededError => e
-    render_payment_required(e.message)
   end
 
   def update
@@ -36,13 +36,25 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
   def bulk_create
     emails = params[:emails]
 
-    bulk_create_agents(emails)
+    emails.each do |email|
+      builder = AgentBuilder.new(
+        email: email,
+        name: email.split('@').first,
+        inviter: current_user,
+        account: Current.account
+      )
+      begin
+        builder.perform
+      rescue ActiveRecord::RecordInvalid => e
+        Rails.logger.info "[Agent#bulk_create] ignoring email #{email}, errors: #{e.record.errors}"
+      end
+    end
+
     # This endpoint is used to bulk create agents during onboarding
     # onboarding_step key in present in Current account custom attributes, since this is a one time operation
-    clear_onboarding_step
+    Current.account.custom_attributes.delete('onboarding_step')
+    Current.account.save!
     head :ok
-  rescue AgentBuilder::LimitExceededError => e
-    render_payment_required(e.message)
   end
 
   private
@@ -75,41 +87,22 @@ class Api::V1::Accounts::AgentsController < Api::V1::Accounts::BaseController
     @agents ||= Current.account.users.order_by_full_name.includes(:account_users, { avatar_attachment: [:blob] })
   end
 
-  def bulk_create_agents(emails)
-    email_limit_error = nil
+  def validate_limit_for_bulk_create
+    limit_available = params[:emails].count <= available_agent_count
 
-    Current.account.with_lock do
-      raise AgentBuilder::LimitExceededError if emails.count > available_agent_count
-
-      emails.each do |email|
-        create_agent_from_email(email)
-      rescue CustomExceptions::Account::EmailLimitExceeded => e
-        email_limit_error = e
-      end
-    end
-
-    raise email_limit_error if email_limit_error
+    render_payment_required('Account limit exceeded. Please purchase more licenses') unless limit_available
   end
 
-  def create_agent_from_email(email)
-    builder = AgentBuilder.new(
-      email: email,
-      name: email.split('@').first,
-      inviter: current_user,
-      account: Current.account
-    )
-    builder.perform
-  rescue ActiveRecord::RecordInvalid => e
-    Rails.logger.info "[Agent#bulk_create] ignoring email #{email}, errors: #{e.record.errors}"
-  end
-
-  def clear_onboarding_step
-    Current.account.custom_attributes.delete('onboarding_step')
-    Current.account.save!
+  def validate_limit
+    render_payment_required('Account limit exceeded. Please purchase more licenses') unless can_add_agent?
   end
 
   def available_agent_count
-    Current.account.usage_limits[:agents] - Current.account.account_users.count
+    Current.account.usage_limits[:agents] - agents.count
+  end
+
+  def can_add_agent?
+    available_agent_count.positive?
   end
 
   def delete_user_record(agent)

app/controllers/api/v1/accounts/articles/bulk_actions_controller.rb

@@ -1,59 +0,0 @@
-class Api::V1::Accounts::Articles::BulkActionsController < Api::V1::Accounts::BaseController
-  before_action :portal
-  before_action :check_authorization
-  before_action :set_articles, only: [:update_status, :update_category, :delete_articles]
-
-  def translate
-    head :not_implemented
-  end
-
-  def update_status
-    return render_could_not_create_error(I18n.t('portals.articles.no_articles_found')) if @articles.none?
-    return render_could_not_create_error(I18n.t('portals.articles.invalid_status')) unless Article.statuses.key?(params[:status])
-
-    ActiveRecord::Base.transaction do
-      @articles.find_each { |article| article.update!(status: params[:status]) }
-    end
-    head :ok
-  rescue ActiveRecord::RecordInvalid => e
-    render_could_not_create_error(e.message)
-  end
-
-  def update_category
-    return render_could_not_create_error(I18n.t('portals.articles.no_articles_found')) if @articles.none?
-    return render_could_not_create_error(I18n.t('portals.articles.category_not_found')) unless category_valid?
-
-    ActiveRecord::Base.transaction do
-      @articles.find_each { |article| article.update!(category_id: params[:category_id]) }
-    end
-    head :ok
-  rescue ActiveRecord::RecordInvalid => e
-    render_could_not_create_error(e.message)
-  end
-
-  def delete_articles
-    return render_could_not_create_error(I18n.t('portals.articles.no_articles_found')) if @articles.none?
-
-    @articles.destroy_all
-    head :ok
-  end
-
-  private
-
-  def portal
-    @portal ||= Current.account.portals.find_by!(slug: params[:portal_id])
-  end
-
-  def check_authorization
-    authorize(Article, :create?)
-  end
-
-  def set_articles
-    @articles = @portal.articles.where(id: params[:ids])
-  end
-
-  def category_valid?
-    @portal.categories.exists?(id: params[:category_id])
-  end
-end
-Api::V1::Accounts::Articles::BulkActionsController.prepend_mod_with('Api::V1::Accounts::Articles::BulkActionsController')

app/controllers/api/v1/accounts/articles_controller.rb

@@ -3,8 +3,6 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
   before_action :check_authorization
   before_action :fetch_article, except: [:index, :create, :reorder]
   before_action :set_current_page, only: [:index]
-  before_action :validate_author, only: [:create]
-  before_action :discard_invalid_author, only: [:update]
 
   def index
     @portal_articles = @portal.articles
@@ -32,8 +30,8 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
   end
 
   def update
-    persist_article_changes if params[:article].present?
-    render json: { message: @article.errors.full_messages.to_sentence }, status: :unprocessable_entity and return unless @article.valid?
+    @article.update!(article_params) if params[:article].present?
+    render json: { error: @article.errors.messages }, status: :unprocessable_entity and return unless @article.valid?
   end
 
   def destroy
@@ -42,8 +40,8 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
   end
 
   def reorder
-    positions = Article.update_positions(portal: @portal, positions_hash: params[:positions_hash])
-    render json: { positions: positions }
+    Article.update_positions(params[:positions_hash])
+    head :ok
   end
 
   private
@@ -65,52 +63,16 @@ class Api::V1::Accounts::ArticlesController < Api::V1::Accounts::BaseController
     @article = @portal.articles.find(params[:id])
   end
 
-  def validate_author
-    author_id = params.dig(:article, :author_id)
-    return if author_id.blank?
-    return if author_belongs_to_account?(author_id)
-
-    render json: { error: 'Invalid author ID' }, status: :unprocessable_entity
-  end
-
-  def discard_invalid_author
-    submitted_article_params = params[:article]
-    return unless submitted_article_params&.key?(:author_id)
-
-    author_id = submitted_article_params[:author_id]
-    return if author_belongs_to_account?(author_id)
-
-    submitted_article_params.delete(:author_id)
-  end
-
-  def author_belongs_to_account?(author_id)
-    author_id.to_s.match?(/\A\d+\z/) && Current.account.users.exists?(id: author_id.to_i)
-  end
-
   def portal
     @portal ||= Current.account.portals.find_by!(slug: params[:portal_id])
   end
 
-  # Draft-only autosaves must not bump the public-facing updated_at, so write
-  # them with update_columns (which skips the timestamp). update_columns also
-  # skips validations, so assign and validate first to avoid persisting content
-  # that exceeds the column length limit.
-  def persist_article_changes
-    keys = article_params.to_h.keys
-    if keys.any? && (keys - %w[draft_title draft_content]).empty?
-      @article.assign_attributes(article_params)
-      @article.update_columns(article_params.to_h) if @article.valid? # rubocop:disable Rails/SkipsModelValidations
-    else
-      @article.update!(article_params)
-    end
-  end
-
   def article_params
     params.require(:article).permit(
       :title, :slug, :position, :content, :description, :category_id, :author_id, :associated_article_id, :status,
-      :locale, :draft_title, :draft_content, meta: [:title,
-                                                    :description,
-                                                    { tags: [] }]
+      :locale, meta: [:title,
+                      :description,
+                      { tags: [] }]
     )
   end
 

app/controllers/api/v1/accounts/assignable_agents_controller.rb

@@ -2,8 +2,6 @@ class Api::V1::Accounts::AssignableAgentsController < Api::V1::Accounts::BaseCon
   before_action :fetch_inboxes
 
   def index
-    # TODO: Remove this opt-in once mobile clients support AI assignees in this payload.
-    @include_ai_assignees = params[:include_ai_assignees].present?
     agent_ids = @inboxes.map do |inbox|
       authorize inbox, :show?
       member_ids = inbox.members.pluck(:user_id)
@@ -12,7 +10,6 @@ class Api::V1::Accounts::AssignableAgentsController < Api::V1::Accounts::BaseCon
     agent_ids = agent_ids.inject(:&)
     agents = Current.account.users.where(id: agent_ids)
     @assignable_agents = (agents + Current.account.administrators).uniq
-    @agent_bots = @include_ai_assignees ? AgentBot.accessible_to(Current.account) : []
   end
 
   private
@@ -25,5 +22,3 @@ class Api::V1::Accounts::AssignableAgentsController < Api::V1::Accounts::BaseCon
     params.permit(inbox_ids: [])
   end
 end
-
-Api::V1::Accounts::AssignableAgentsController.prepend_mod_with('Api::V1::Accounts::AssignableAgentsController')

app/controllers/api/v1/accounts/assignment_policies_controller.rb

@@ -30,8 +30,7 @@ class Api::V1::Accounts::AssignmentPoliciesController < Api::V1::Accounts::BaseC
   def assignment_policy_params
     params.require(:assignment_policy).permit(
       :name, :description, :assignment_order, :conversation_priority,
-      :fair_distribution_limit, :fair_distribution_window, :enabled,
-      :exclude_older_than_hours
+      :fair_distribution_limit, :fair_distribution_window, :enabled
     )
   end
 end

app/controllers/api/v1/accounts/automation_rules_controller.rb

@@ -3,7 +3,6 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
 
   before_action :check_authorization
   before_action :fetch_automation_rule, only: [:show, :update, :destroy, :clone]
-  before_action :ensure_execution_delay_allowed, only: [:create, :update]
 
   def index
     @automation_rules = Current.account.automation_rules
@@ -48,45 +47,22 @@ class Api::V1::Accounts::AutomationRulesController < Api::V1::Accounts::BaseCont
 
   def clone
     automation_rule = Current.account.automation_rules.find_by(id: params[:automation_rule_id])
-    # Dropping the delay here would clone a paused wait into a rule that fires instantly on the
-    # next matching event, so refuse rather than rewrite what the rule means.
-    return render_delayed_automations_error if automation_rule.execution_delay.present? && !delayed_automations_enabled?
-
-    @automation_rule = automation_rule.dup
-    @automation_rule.save!
+    new_rule = automation_rule.dup
+    new_rule.save!
+    @automation_rule = new_rule
   end
 
   private
 
   def automation_rules_permit
-    permitted_attributes = [:name, :description, :event_name, :active]
-    permitted_attributes << :execution_delay if delayed_automations_enabled?
-
     params.permit(
-      *permitted_attributes,
+      :name, :description, :event_name, :active,
       conditions: [:attribute_key, :filter_operator, :query_operator, :custom_attribute_type, { values: [] }],
       actions: [:action_name, { action_params: [] }]
     )
   end
 
-  def ensure_execution_delay_allowed
-    return if delayed_automations_enabled?
-    return if params[:execution_delay].blank?
-
-    render_delayed_automations_error
-  end
-
-  def render_delayed_automations_error
-    render json: { error: 'Delayed automations are not enabled for this account.' }, status: :unprocessable_entity
-  end
-
-  def delayed_automations_enabled?
-    Current.account.feature_enabled?('delayed_automations')
-  end
-
   def fetch_automation_rule
     @automation_rule = Current.account.automation_rules.find_by(id: params[:id])
   end
 end
-
-Api::V1::Accounts::AutomationRulesController.prepend_mod_with('Api::V1::Accounts::AutomationRulesController')

app/controllers/api/v1/accounts/base_controller.rb

@@ -1,17 +1,6 @@
 class Api::V1::Accounts::BaseController < Api::BaseController
   include SwitchLocale
   include EnsureCurrentAccountHelper
-  include MfaEnforcementGuard
   before_action :current_account
-  before_action :validate_token_api_access, if: :authenticate_by_access_token?
-  before_action :check_account_mfa_enforcement, if: :authenticate_by_access_token?
   around_action :switch_locale_using_account_locale
-
-  private
-
-  def validate_token_api_access
-    return if Current.account.api_and_webhooks_enabled?
-
-    render json: { error: 'API access is not enabled for this account' }, status: :forbidden
-  end
 end

app/controllers/api/v1/accounts/branded_email_layouts_controller.rb

@@ -1,28 +0,0 @@
-class Api::V1::Accounts::BrandedEmailLayoutsController < Api::V1::Accounts::BaseController
-  before_action :check_admin_authorization?
-
-  def show
-    set_branded_email_layout
-  end
-
-  def update
-    unless Current.account.feature_enabled?(:branded_email_templates)
-      render_could_not_create_error('Branded email templates feature is not enabled')
-      return
-    end
-
-    branded_email_layout = params[:branded_email_layout] == 'null' ? nil : params[:branded_email_layout]
-    EmailTemplate.update_account_branded_layout!(account: Current.account, body: branded_email_layout) if params.key?(:branded_email_layout)
-    set_branded_email_layout
-  rescue ActiveRecord::RecordInvalid => e
-    render_could_not_create_error(e.record.errors.full_messages.join(', '))
-  end
-
-  private
-
-  def set_branded_email_layout
-    @branded_email_layout = EmailTemplate.account_branded_layout_template_for(Current.account)&.body
-  end
-end
-
-Api::V1::Accounts::BrandedEmailLayoutsController.prepend_mod_with('Api::V1::Accounts::BrandedEmailLayoutsController')

app/controllers/api/v1/accounts/bulk_actions_controller.rb

@@ -1,6 +1,4 @@
 class Api::V1::Accounts::BulkActionsController < Api::V1::Accounts::BaseController
-  before_action :validate_assignment_targets, only: :create, if: -> { normalized_type == 'Conversation' }
-
   def create
     case normalized_type
     when 'Conversation'
@@ -21,19 +19,6 @@ class Api::V1::Accounts::BulkActionsController < Api::V1::Accounts::BaseControll
     params[:type].to_s.camelize
   end
 
-  def validate_assignment_targets
-    fields = conversation_params[:fields] || {}
-
-    assignee_id = fields[:assignee_id]
-    return render_could_not_create_error('Invalid assignee_id') if !assignee_id.nil? && !@current_account.users.exists?(id: assignee_id)
-
-    team_id = fields[:team_id]
-    # The dashboard sends 0 to remove the team assignment; accept '0' from form-encoded requests too.
-    return if [nil, 0, '0'].include?(team_id) || @current_account.teams.exists?(id: team_id)
-
-    render_could_not_create_error('Invalid team_id')
-  end
-
   def enqueue_conversation_job
     ::BulkActionsJob.perform_later(
       account: @current_account,

app/controllers/api/v1/accounts/callbacks_controller.rb

@@ -6,21 +6,27 @@ class Api::V1::Accounts::CallbacksController < Api::V1::Accounts::BaseController
     page_access_token = params[:page_access_token]
     page_id = params[:page_id]
     inbox_name = params[:inbox_name]
-
     ActiveRecord::Base.transaction do
       facebook_channel = Current.account.facebook_pages.create!(
         page_id: page_id, user_access_token: user_access_token,
         page_access_token: page_access_token
       )
       @facebook_inbox = Current.account.inboxes.create!(name: inbox_name, channel: facebook_channel)
-      sync_page_details(page_access_token, facebook_channel)
+      set_instagram_id(page_access_token, facebook_channel)
       set_avatar(@facebook_inbox, page_id)
     end
-  rescue CustomExceptions::Inbox::LimitExceeded => e
-    render_error_response(e)
   rescue StandardError => e
     ChatwootExceptionTracker.new(e).capture_exception
     Rails.logger.error "Error in register_facebook_page: #{e.message}"
+    # Additional log statements
+    log_additional_info
+  end
+
+  def log_additional_info
+    Rails.logger.debug do
+      "user_access_token: #{params[:user_access_token]} , page_access_token: #{params[:page_access_token]} ,
+      page_id: #{params[:page_id]}, inbox_name: #{params[:inbox_name]}"
+    end
   end
 
   def facebook_pages
@@ -34,11 +40,15 @@ class Api::V1::Accounts::CallbacksController < Api::V1::Accounts::BaseController
     @page_details = mark_already_existing_facebook_pages(pages)
   end
 
-  def sync_page_details(page_access_token, facebook_channel)
-    page_details = Facebook::PageDetailsService.new(access_token: page_access_token).perform
-    facebook_channel.update(page_details.compact)
+  def set_instagram_id(page_access_token, facebook_channel)
+    fb_object = Koala::Facebook::API.new(page_access_token)
+    response = fb_object.get_connections('me', '', { fields: 'instagram_business_account' })
+    return if response['instagram_business_account'].blank?
+
+    instagram_id = response['instagram_business_account']['id']
+    facebook_channel.update(instagram_id: instagram_id)
   rescue StandardError => e
-    Rails.logger.error "Error in sync_page_details: #{e.message}"
+    Rails.logger.error "Error in set_instagram_id: #{e.message}"
   end
 
   # get params[:inbox_id], current_account. params[:omniauth_token]
@@ -66,7 +76,7 @@ class Api::V1::Accounts::CallbacksController < Api::V1::Accounts::BaseController
     fb_page = get_fb_page(fb_page_id)
     ActiveRecord::Base.transaction do
       fb_page&.update!(user_access_token: @user_access_token, page_access_token: access_token)
-      sync_page_details(access_token, fb_page)
+      set_instagram_id(access_token, fb_page)
       fb_page&.reauthorized!
     rescue StandardError => e
       ChatwootExceptionTracker.new(e).capture_exception

app/controllers/api/v1/accounts/campaigns_controller.rb

@@ -13,13 +13,7 @@ class Api::V1::Accounts::CampaignsController < Api::V1::Accounts::BaseController
   end
 
   def update
-    @campaign.with_lock do
-      if @campaign.one_off? && !@campaign.active?
-        render json: { error: 'The campaign has already started' }, status: :unprocessable_entity
-      else
-        @campaign.update!(campaign_params)
-      end
-    end
+    @campaign.update!(campaign_params)
   end
 
   def destroy
@@ -30,7 +24,7 @@ class Api::V1::Accounts::CampaignsController < Api::V1::Accounts::BaseController
   private
 
   def campaign
-    @campaign ||= Current.account.campaigns.find_by!(display_id: params[:id])
+    @campaign ||= Current.account.campaigns.find_by(display_id: params[:id])
   end
 
   def campaign_params

app/controllers/api/v1/accounts/canned_responses_controller.rb

@@ -33,10 +33,9 @@ class Api::V1::Accounts::CannedResponsesController < Api::V1::Accounts::BaseCont
 
   def canned_responses
     if params[:search]
-      search = params[:search].delete("\0")
       Current.account.canned_responses
-             .where('short_code ILIKE :search OR content ILIKE :search', search: "%#{search}%")
-             .order_by_search(search)
+             .where('short_code ILIKE :search OR content ILIKE :search', search: "%#{params[:search]}%")
+             .order_by_search(params[:search])
 
     else
       Current.account.canned_responses

app/controllers/api/v1/accounts/captain/preferences_controller.rb

@@ -1,4 +1,5 @@
 class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::BaseController
+  before_action :current_account
   before_action :authorize_account_update, only: [:update]
 
   def show
@@ -7,8 +8,8 @@ class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::Bas
 
   def update
     params_to_update = captain_params
-    @current_account.captain_models = params_to_update[:captain_models] if params_to_update.key?(:captain_models)
-    @current_account.captain_features = params_to_update[:captain_features] if params_to_update.key?(:captain_features)
+    @current_account.captain_models = params_to_update[:captain_models] if params_to_update[:captain_models]
+    @current_account.captain_features = params_to_update[:captain_features] if params_to_update[:captain_features]
     @current_account.save!
 
     render json: preferences_payload
@@ -37,7 +38,7 @@ class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::Bas
 
   def merged_captain_models
     existing_models = @current_account.captain_models || {}
-    existing_models.merge(permitted_captain_models).compact_blank.presence
+    existing_models.merge(permitted_captain_models)
   end
 
   def merged_captain_features
@@ -46,38 +47,30 @@ class Api::V1::Accounts::Captain::PreferencesController < Api::V1::Accounts::Bas
   end
 
   def permitted_captain_models
-    params.require(:captain_models).permit(*captain_feature_keys).to_h.stringify_keys
+    params.require(:captain_models).permit(
+      :editor, :assistant, :copilot, :label_suggestion,
+      :audio_transcription, :help_center_search
+    ).to_h.stringify_keys
   end
 
   def permitted_captain_features
-    params.require(:captain_features).permit(*captain_feature_keys).to_h.stringify_keys
-  end
-
-  def captain_feature_keys
-    Llm::Models.feature_keys.map(&:to_sym)
+    params.require(:captain_features).permit(
+      :editor, :assistant, :copilot, :label_suggestion,
+      :audio_transcription, :help_center_search
+    ).to_h.stringify_keys
   end
 
   def features_with_account_preferences
     preferences = Current.account.captain_preferences
     account_features = preferences[:features] || {}
+    account_models = preferences[:models] || {}
 
     Llm::Models.feature_keys.index_with do |feature_key|
       config = Llm::Models.feature_config(feature_key)
-      route = Llm::FeatureRouter.resolve(feature: feature_key, account: Current.account)
       config.merge(
-        default: default_model_for(feature_key),
         enabled: account_features[feature_key] == true,
-        model: route[:model],
-        selected: route[:model],
-        provider: route[:provider],
-        source: route[:source]
+        selected: account_models[feature_key] || config[:default]
       )
     end
   end
-
-  def default_model_for(feature_key)
-    return Llm::FeatureRouter::CAPTAIN_V2_ASSISTANT_MODEL if feature_key == 'assistant' && Current.account.feature_enabled?('captain_integration')
-
-    Llm::Models.default_model_for(feature_key)
-  end
 end

app/controllers/api/v1/accounts/categories_controller.rb

@@ -1,7 +1,7 @@
 class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseController
   before_action :portal
   before_action :check_authorization
-  before_action :fetch_category, except: [:index, :create, :reorder]
+  before_action :fetch_category, except: [:index, :create]
   before_action :set_current_page, only: [:index]
 
   def index
@@ -32,11 +32,6 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
     head :ok
   end
 
-  def reorder
-    Category.update_positions(portal: @portal, positions_hash: params[:positions_hash])
-    head :ok
-  end
-
   private
 
   def fetch_category
@@ -44,7 +39,7 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
   end
 
   def portal
-    @portal ||= Current.account.portals.find_by!(slug: params[:portal_id])
+    @portal ||= Current.account.portals.find_by(slug: params[:portal_id])
   end
 
   def related_categories_records
@@ -53,7 +48,7 @@ class Api::V1::Accounts::CategoriesController < Api::V1::Accounts::BaseControlle
 
   def category_params
     params.require(:category).permit(
-      :name, :description, :position, :slug, :locale, :icon, :icon_color, :parent_category_id, :associated_category_id
+      :name, :description, :position, :slug, :locale, :icon, :parent_category_id, :associated_category_id
     )
   end
 

app/controllers/api/v1/accounts/channels/twilio_channels_controller.rb

@@ -6,8 +6,6 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:
 
   def create
     process_create
-  rescue CustomExceptions::Inbox::LimitExceeded => e
-    render_error_response(e)
   rescue StandardError => e
     render_could_not_create_error(e.message)
   end
@@ -22,7 +20,7 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:
     ActiveRecord::Base.transaction do
       authenticate_twilio
       build_inbox
-      setup_webhooks
+      setup_webhooks if @twilio_channel.sms?
     end
   end
 
@@ -36,7 +34,7 @@ class Api::V1::Accounts::Channels::TwilioChannelsController < Api::V1::Accounts:
   end
 
   def setup_webhooks
-    ::Twilio::WebhookSetupService.new(channel: @twilio_channel).perform
+    ::Twilio::WebhookSetupService.new(inbox: @inbox).perform
   end
 
   def phone_number

app/controllers/api/v1/accounts/companies/base_controller.rb

@@ -1,24 +0,0 @@
-class Api::V1::Accounts::Companies::BaseController < Api::V1::Accounts::BaseController
-  before_action :ensure_companies_enabled!
-  before_action :fetch_company
-
-  private
-
-  def ensure_companies_enabled!
-    return if Current.account.feature_enabled?('companies')
-
-    render json: { error: 'Companies are not enabled for this account' }, status: :forbidden
-  end
-
-  def fetch_company
-    @company = Current.account.companies.find(params[:company_id])
-  end
-
-  def authorize_company_read!
-    authorize(@company, :show?)
-  end
-
-  def authorize_company_update!
-    authorize(@company, :update?)
-  end
-end

app/controllers/api/v1/accounts/companies/contacts_controller.rb

@@ -1,69 +0,0 @@
-class Api::V1::Accounts::Companies::ContactsController < Api::V1::Accounts::Companies::BaseController
-  RESULTS_PER_PAGE = 25
-  CONTACT_SEARCH_QUERY = [
-    'contacts.name ILIKE :search',
-    'contacts.email ILIKE :search',
-    'contacts.phone_number ILIKE :search',
-    'contacts.identifier ILIKE :search'
-  ].join(' OR ')
-
-  before_action :authorize_company_read!, only: [:index, :search]
-  before_action :authorize_company_update!, only: [:create, :destroy]
-  before_action :set_current_page, only: [:index, :search]
-  before_action :fetch_contact, only: [:destroy]
-
-  def index
-    contacts = @company.contacts.order(:name, :id)
-    contacts = contacts.where(CONTACT_SEARCH_QUERY, search: "%#{params[:q].strip}%") if params[:q].present?
-    @contacts = fetch_contacts(contacts)
-    @contacts_count = @contacts.total_count
-  end
-
-  def search
-    if params[:q].blank?
-      return render json: { error: 'Specify search string with parameter q' },
-                    status: :unprocessable_entity
-    end
-
-    @contacts = fetch_contacts(contact_search_scope)
-    @contacts_count = @contacts.total_count
-  end
-
-  def create
-    @contact = Current.account.contacts.find(params[:contact_id])
-    membership_service.assign(contact: @contact)
-  end
-
-  def destroy
-    membership_service.remove(contact: @contact)
-    head :ok
-  end
-
-  private
-
-  def set_current_page
-    @current_page = params[:page] || 1
-  end
-
-  def fetch_contact
-    @contact = @company.contacts.find(params[:id])
-  end
-
-  def fetch_contacts(contacts)
-    contacts
-      .includes({ avatar_attachment: [:blob] }, :company)
-      .page(@current_page)
-      .per(RESULTS_PER_PAGE)
-  end
-
-  def contact_search_scope
-    Current.account.contacts
-           .where('contacts.company_id IS NULL OR contacts.company_id != ?', @company.id)
-           .where(CONTACT_SEARCH_QUERY, search: "%#{params[:q].strip}%")
-           .order(:name, :id)
-  end
-
-  def membership_service
-    @membership_service ||= Companies::ContactMembershipService.new(company: @company)
-  end
-end

app/controllers/api/v1/accounts/companies/conversations_controller.rb

@@ -1,38 +0,0 @@
-class Api::V1::Accounts::Companies::ConversationsController < Api::V1::Accounts::Companies::BaseController
-  before_action :authorize_company_read!
-  before_action :set_counts
-
-  def index
-    @conversations = Conversations::SortService.apply(company_conversations, params[:sort_by])
-                                               .includes(:assignee, :contact, :inbox, :taggings)
-                                               .preload(ai_assignee: { avatar_attachment: [:blob] })
-                                               .page(params[:page] || 1)
-  end
-
-  def filter
-    @conversations = Companies::ConversationFilterService.new(
-      params.permit!, Current.user, Current.account, company: @company
-    ).perform[:conversations]
-    render :index
-  rescue CustomExceptions::CustomFilter::InvalidAttribute,
-         CustomExceptions::CustomFilter::InvalidOperator,
-         CustomExceptions::CustomFilter::InvalidQueryOperator,
-         CustomExceptions::CustomFilter::InvalidValue => e
-    render_could_not_create_error(e.message)
-  end
-
-  private
-
-  def company_conversations
-    @company_conversations ||= Conversations::PermissionFilterService.new(
-      Current.account.conversations.where(contact_id: @company.contacts.select(:id)),
-      Current.user,
-      Current.account
-    ).perform
-  end
-
-  def set_counts
-    @all_count = company_conversations.count
-    @open_count = company_conversations.open.count
-  end
-end

app/controllers/api/v1/accounts/companies/notes_controller.rb

@@ -1,14 +0,0 @@
-class Api::V1::Accounts::Companies::NotesController < Api::V1::Accounts::Companies::BaseController
-  RESULTS_PER_PAGE = 20
-
-  before_action :authorize_company_read!
-
-  def index
-    notes = Current.account.notes.where(contact_id: @company.contacts.select(:id))
-    notes = notes.where('notes.content ILIKE ?', "%#{Note.sanitize_sql_like(params[:q].strip)}%") if params[:q].present?
-    @notes = notes.latest
-                  .includes(:contact, :user)
-                  .page(params[:page] || 1)
-                  .per(RESULTS_PER_PAGE)
-  end
-end

app/controllers/api/v1/accounts/companies_controller.rb

@@ -1,123 +0,0 @@
-class Api::V1::Accounts::CompaniesController < Api::V1::Accounts::BaseController
-  include Sift
-  sort_on :name, type: :string
-  sort_on :domain, type: :string
-  sort_on :created_at, type: :datetime
-  sort_on :last_activity_at, internal_name: :order_on_last_activity_at, type: :scope, scope_params: [:direction]
-  sort_on :contacts_count, internal_name: :order_on_contacts_count, type: :scope, scope_params: [:direction]
-
-  RESULTS_PER_PAGE = 50
-
-  before_action :ensure_companies_enabled!
-  before_action :check_authorization
-  before_action :set_current_page, only: [:index, :search]
-  before_action :fetch_company, only: [:show, :update, :destroy, :avatar, :destroy_custom_attributes]
-  before_action :validate_social_profiles, only: [:create, :update]
-
-  def index
-    @companies = fetch_companies(resolved_companies)
-    @companies_count = @companies.total_count
-  end
-
-  def search
-    if params[:q].blank?
-      return render json: { error: I18n.t('errors.companies.search.query_missing') },
-                    status: :unprocessable_entity
-    end
-
-    companies = resolved_companies.search_by_name_or_domain(params[:q])
-    @companies = fetch_companies(companies)
-    @companies_count = @companies.total_count
-  end
-
-  def show; end
-
-  def create
-    @company = Current.account.companies.build(company_params)
-    @company.save!
-  end
-
-  def update
-    @company.update!(company_update_params)
-  end
-
-  def destroy_custom_attributes
-    custom_attributes = custom_attributes_to_destroy
-    return if performed?
-
-    @company.custom_attributes = @company.custom_attributes.excluding(*custom_attributes)
-    @company.save!
-  end
-
-  def destroy
-    Companies::DeleteJob.perform_later(company_id: @company.id)
-    head :ok
-  end
-
-  def avatar
-    @company.avatar.purge if @company.avatar.attached?
-  end
-
-  private
-
-  def resolved_companies
-    @resolved_companies ||= Current.account.companies
-  end
-
-  def set_current_page
-    @current_page = params[:page] || 1
-  end
-
-  def fetch_companies(companies)
-    filtrate(companies)
-      .page(@current_page)
-      .per(RESULTS_PER_PAGE)
-  end
-
-  def ensure_companies_enabled!
-    return if Current.account.feature_enabled?('companies')
-
-    render json: { error: 'Companies are not enabled for this account' }, status: :forbidden
-  end
-
-  def fetch_company
-    @company = Current.account.companies.find(params[:id])
-  end
-
-  def validate_social_profiles
-    social_profiles = params.dig(:company, :additional_attributes, :social_profiles)
-    return unless social_profiles.is_a?(ActionController::Parameters)
-    return if social_profiles.values.all? { |url| url.to_s.match?(%r{\Ahttps?://}i) }
-
-    render json: { error: I18n.t('errors.companies.social_profiles.invalid') }, status: :unprocessable_entity
-  end
-
-  def company_params
-    params.require(:company).permit(
-      :name,
-      :domain,
-      :description,
-      :avatar,
-      additional_attributes: {},
-      custom_attributes: {}
-    )
-  end
-
-  def company_custom_attributes
-    custom_attributes = company_params[:custom_attributes]
-    return @company.custom_attributes.merge(custom_attributes.to_h) if custom_attributes.present?
-
-    @company.custom_attributes
-  end
-
-  def company_update_params
-    company_params.except(:custom_attributes).merge(custom_attributes: company_custom_attributes)
-  end
-
-  def custom_attributes_to_destroy
-    custom_attributes = params.permit(custom_attributes: [])[:custom_attributes]
-    return custom_attributes if custom_attributes.present? || params[:custom_attributes].is_a?(Array)
-
-    render json: { error: 'custom_attributes must be an array' }, status: :unprocessable_entity
-  end
-end