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sanjeev papnoi
2025-04-30 15:36:17 +05:30
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README.md
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@@ -61,9 +61,9 @@ Getting Started
About
-----------------
Build on top of [symfony](https://symfony.com/) and [backbone.js](https://backbonejs.org/), uvdesk community is a service oriented, event driven extensible opensource helpdesk system that can be used by your organization to provide efficient support to your clients effortlessly whichever way you imagine.
Build on top of [symfony](https://symfony.com/) and [backbone.js](https://backbonejs.org/), UVdesk Community is an open-source, service-oriented, and event-driven helpdesk system designed for easy customization and seamless client support. Its extensible architecture allows organizations to deliver efficient, tailored customer service with minimal effort.
The standard distribution comes packaged along with the following helpdesk packages to cover a wide range of use-cases and requirements:
The standard distribution includes a comprehensive set of helpdesk packages to support a wide range of use cases and operational needs.
* [**Core Framework**][2] - At the heart of the helpdesk system, the core framework consists of all the necessary apis required by your project and dependent packages to keep things running smoothly
@@ -91,7 +91,9 @@ Features
* Block Spam
* [Agent Activity][29]
* [Marketing Announcement][30]
* [Marketing Modules][35]
* [Kudos][31]
* [Microsoft Apps][36]
* reCAPTCHA option
* Standard automated workflows
* Notes for agents
@@ -141,13 +143,11 @@ The installation process is broken down into two distinct steps:
### Setting up your helpdesk project
In this step of the installation process, you'll be downloading the helpdesk project skeleton and installing all of its dependent components.
In this step, you'll download the Helpdesk project skeleton and install its dependencies.
As per your convenience, you can choose to either use composer for download the project and install all its dependencies automatically or directly download the project archive that comes pre-packaged with all of the project dependencies already installed.
You can either use Composer to download and install everything automatically, or download a pre-packaged archive that includes all dependencies. We recommend using Composer whenever possible for easier updates and better dependency management. However, if you're on a system with limited resources (e.g., shared hosting), the archive download may be more reliable.
We recommend using composer over direct download whenever possible. However, if your system does not have enough ram to execute composer operations properly (for example: installing on a shared host with limited system resources), we suggest using the direct download method instead to mitigate these kind of issues.
Irrespective of the method you use, the process to configuring your helpdesk remains the same.
Regardless of the method you choose, the configuration process for Helpdesk remains the same.
#### Composer
@@ -314,3 +314,6 @@ Support this project by becoming a sponsor. Your logo will show up here with a l
[32]: https://www.uvdesk.com/en/blog/language-translation-in-uvdesk-open-source-helpdesk/
[33]: https://github.com/uvdesk/community-skeleton/wiki/Vagrant-Virtual-Machine-Environment
[34]: https://github.com/uvdesk/community-skeleton/wiki/Docker-Persistent-Container
[35]: https://www.uvdesk.com/en/blog/marketing-module/
[36]: https://www.uvdesk.com/en/how-to-integrate-microsoft-app-to-your-opensource-uvdesk/