152 lines
6.6 KiB
Markdown
152 lines
6.6 KiB
Markdown
# Free Self-Hosted Zendesk & Help Scout Alternative
|
||
|
||
<div align="center">
|
||
|
||
<img src="https://raw.githubusercontent.com/freescout-help-desk/freescout/master/public/img/logo-300.png" width="180" height="180" />
|
||
|
||
</div>
|
||
|
||
**FreeScout** is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and does not use any copyrighted Help Scout or Zendesk materials.
|
||
|
||
If you want to support the project feel free to **star this repository**. It helps to increase the visibility of the project and let people know that it is valuable. Thanks for your support!
|
||
|
||
|
||
|
||
## Table of Contents
|
||
* [Demo](#demo)
|
||
* [Features](#features)
|
||
* [Mobile Apps](#mobile-apps)
|
||
* [Requirements](#requirements)
|
||
* [Installation](#installation)
|
||
* [Images & One-Click Installs](#images--one-click-installs)
|
||
* [Modules](#modules)
|
||
* [Tools & Integrations](#tools--integrations)
|
||
* [News & Updates](#news--updates)
|
||
* [Contributing](#contributing)
|
||
* [Screenshots](#screenshots)
|
||
|
||
## Demo
|
||
|
||
**[Live Demo](https://demo.freescout.net)**
|
||
|
||
## Features
|
||
|
||
* Omnichannel — FreeScout centralizes in one place all customer conversations received by email, [WhatsApp](https://freescout.net/whatsapp/), Telegram, Facebook, Slack, Live Chat and more.
|
||
* [AI-powered](https://github.com/freescout-help-desk/AiIntegration) and super efficient.
|
||
* Unlimited support agents, tickets, mailboxes, etc.
|
||
* [Secure](https://freescout.net/security) by design.
|
||
* Mobile-friendly.
|
||
* Multilingual (translated into 33 languages).
|
||
* Seamless email integration (via SMTP, IMAP, POP3, etc).
|
||
* Modern OAuth authentication for Microsoft Office 365 and Google Workspace.
|
||
* Native [S3 storage](https://github.com/freescout-help-desk/S3Storage) support.
|
||
* Fully supports screen readers (for visually impaired).
|
||
* Web installer & updater.
|
||
* Starred conversations.
|
||
* Push notifications.
|
||
* Following conversations.
|
||
* Auto replies.
|
||
* Internal notes.
|
||
* Forwarding / Merging / Moving conversations.
|
||
* Phone conversations.
|
||
* Sending new conversations to multiple recipients at once.
|
||
* Collision detection – notice is shown when two agents open the same conversation.
|
||
* Automatic refreshing of the conversations list without the need to reload the page.
|
||
* Pasting screenshots from the clipboard into the reply area.
|
||
* Flexible notifications for user agents.
|
||
* Open tracking.
|
||
* Powerful search.
|
||
|
||
A full list of features is available [here](https://freescout.net/#custom_html-3).
|
||
|
||
Need anything else? [Suggest features](https://freescout.net/request-feature/).
|
||
|
||
## Mobile Apps
|
||
|
||
Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.
|
||
|
||
<a href="https://freescout.net/android-app/" target="_blank" rel="nofollow"><img alt="Android App" src="https://freescout-helpdesk.github.io/img/apps/android.png" width="200px" /></a> <a href="https://freescout.net/ios-app/" target="_blank" rel="nofollow"><img alt="iOS App" src="https://freescout-helpdesk.github.io/img/apps/ios.png?v=1" width="200px" /></a>
|
||
|
||
[MacOS Menu Bar App](https://github.com/jonalaniz/scouter)
|
||
|
||
## Requirements
|
||
|
||
FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a [shared hosting](https://github.com/freescout-help-desk/freescout/wiki/Choosing-a-Server).
|
||
|
||
* Nginx / Apache / IIS
|
||
* PHP 7.4 - 8.x
|
||
* MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL
|
||
|
||
There are no minimum system requirements (CPU / RAM) – FreeScout will run on any system.
|
||
|
||
## Installation
|
||
|
||
[Installation Guide](https://github.com/freescout-help-desk/freescout/wiki/Installation-Guide)
|
||
|
||
## Images & One-Click Installs
|
||
|
||
* [Docker Image](https://freescout.net/docker/)
|
||
* [Pikapods](https://freescout.net/pikapods/) — Open-source apps hosting (Fully managed)
|
||
* [Zenith](https://freescout.net/zenith/) — Open-source apps hosting (Fully managed)
|
||
* [Hostinger](https://freescout.net/hostinger/) — VPS with automatic backups included
|
||
* [Softaculous](http://www.softaculous.com/apps/customersupport/FreeScout) — cPanel, Plesk, ISPmanager, H-Sphere, DirectAdmin, InterWorx
|
||
* [Fantastico](http://ff3.netenberg.com/visitors/scripts/freescout/view) — cPanel, DirectAdmin, ISP Manager, ISP Config
|
||
* [Cloudron](https://cloudron.io/store/net.freescout.cloudronapp.html)
|
||
* [Ubuntu](https://github.com/freescout-help-desk/freescout/wiki/Installation-Guide#interactive-installation-bash-script-ubuntu) — Bash script
|
||
|
||
[More one-click installs…](https://freescout.net/one-click-installs/)
|
||
|
||
## Modules
|
||
|
||
* [Official Modules](https://freescout.net/modules/)
|
||
* [Community Modules](https://freescout.net/community-modules/)
|
||
|
||
## Tools & Integrations
|
||
|
||
* [API](https://api-docs.freescout.net/)
|
||
* [Migrate to FreeScout](http://freescout.net/migrate/) (from any help desk)
|
||
* [Zapier](https://freescout.net/zapier/)
|
||
* [Make](https://freescout.net/make-integration/) (Integromat)
|
||
|
||
## News & Updates
|
||
|
||
Don't miss news, updates and new modules!
|
||
|
||
[Email Newsletter](https://freescout.net/subscribe/) | [Facebook](https://freescout.net/facebook/) | [Twitter](https://freescout.net/twitter/) | [YouTube](https://freescout.net/youtube/) | [Telegram](https://freescout.net/telegram/) | [RSS](https://freescout.net/feed/)
|
||
|
||
## Contributing
|
||
|
||
* [Support the project by leaving a feedback](https://github.com/freescout-help-desk/freescout/issues/288)
|
||
* [Development Guide](https://github.com/freescout-help-desk/freescout/wiki/Development-Guide)
|
||
* [Todo list](https://github.com/freescout-help-desk/freescout/labels/help%20wanted)
|
||
* [Translate](https://github.com/freescout-help-desk/freescout/wiki/Translate)
|
||
|
||
## Screenshots
|
||
|
||
Dashboard:
|
||
|
||
|
||
|
||
Conversation:
|
||
|
||
|
||
|
||
Drafting reply with AI:
|
||
|
||
|
||
|
||
Notifications:
|
||
|
||
|
||
|
||
Push notification:
|
||
|
||
|
||
|
||
Web installer:
|
||
|
||
|
||
|
||
Login page:
|
||
|
||
 |