feat(wip): automation

helpdesk/helpdesk/doctype/hd_automation/hd_automation.js

@@ -0,0 +1,8 @@
+// Copyright (c) 2024, Frappe Technologies and contributors
+// For license information, please see license.txt
+
+// frappe.ui.form.on("HD Automation", {
+// 	refresh(frm) {
+
+// 	},
+// });

helpdesk/helpdesk/doctype/hd_automation/hd_automation.json

@@ -0,0 +1,66 @@
+{
+ "actions": [],
+ "autoname": "autoincrement",
+ "creation": "2024-11-08 15:42:05.926888",
+ "doctype": "DocType",
+ "engine": "InnoDB",
+ "field_order": [
+  "enabled",
+  "title",
+  "event",
+  "rule"
+ ],
+ "fields": [
+  {
+   "fieldname": "event",
+   "fieldtype": "Select",
+   "label": "Event",
+   "options": "On ticket creation\nOn ticket update",
+   "reqd": 1
+  },
+  {
+   "fieldname": "rule",
+   "fieldtype": "JSON",
+   "label": "Rule",
+   "read_only": 1
+  },
+  {
+   "default": "0",
+   "fieldname": "enabled",
+   "fieldtype": "Check",
+   "label": "Enabled"
+  },
+  {
+   "fieldname": "title",
+   "fieldtype": "Data",
+   "in_list_view": 1,
+   "label": "Title",
+   "reqd": 1
+  }
+ ],
+ "index_web_pages_for_search": 1,
+ "links": [],
+ "modified": "2024-11-08 16:05:05.024957",
+ "modified_by": "Administrator",
+ "module": "Helpdesk",
+ "name": "HD Automation",
+ "naming_rule": "Autoincrement",
+ "owner": "Administrator",
+ "permissions": [
+  {
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "export": 1,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "System Manager",
+   "share": 1,
+   "write": 1
+  }
+ ],
+ "sort_field": "creation",
+ "sort_order": "DESC",
+ "states": []
+}

helpdesk/helpdesk/doctype/hd_automation/hd_automation.py

@@ -0,0 +1,38 @@
+# Copyright (c) 2024, Frappe Technologies and contributors
+# For license information, please see license.txt
+
+import frappe
+from frappe.model.document import Document
+
+ADD_TO_GROUP_ACTION = {
+	"fields": [
+		{"fieldtype": "select", "label": "Group", "fieldname": "group"},
+		{"fieldtype": "select", "label": "Type", "fieldname": "type"},
+	]
+}
+
+# [
+#   {
+#     "action": "Add to group",
+#     "payload": {
+#       "group": "Business",
+#       "type": "Round Robin"
+#     }
+#   }
+# ]
+
+
+
+class HDAutomation(Document):
+	def apply(self, doc, event):
+		if doc.doctype == "HD Ticket":
+			pass
+
+
+def apply_automations(doc, event):
+	automations = frappe.db.get_all(
+		"HD Automation",
+		{"enabled": 1, "event": ("in", ["On ticket creation", "On ticket update"])},
+	)
+	for automation in automations:
+		automation.apply(doc, event)

helpdesk/helpdesk/doctype/hd_automation/test_hd_automation.py

@@ -0,0 +1,57 @@
+# Copyright (c) 2024, Frappe Technologies and Contributors
+# See license.txt
+
+import frappe
+import json
+from frappe.tests import IntegrationTestCase, UnitTestCase
+
+
+# On IntegrationTestCase, the doctype test records and all
+# link-field test record depdendencies are recursively loaded
+# Use these module variables to add/remove to/from that list
+EXTRA_TEST_RECORD_DEPENDENCIES = []  # eg. ["User"]
+IGNORE_TEST_RECORD_DEPENDENCIES = []  # eg. ["User"]
+
+
+class TestHDAutomation(UnitTestCase):
+	"""
+	Unit tests for HDAutomation.
+	Use this class for testing individual functions and methods.
+	"""
+
+	def test_assign_group(self):
+		user1 = frappe.new_doc(
+			"User", first_name="Agent 1", email="agent1@example.com"
+		).insert()
+		agent1 = frappe.new_doc("HD Agent", user=user1.name)
+		billing_team = frappe.new_doc(
+			"HD Team", team_name="Billing", users=[{"user": user1.name}]
+		)
+
+		automation = frappe.new_doc(
+			"HD Automation",
+			enabled=1,
+			title="Set group automatically",
+			event="On ticket creation",
+			rule=json.dumps(
+				{
+					"condition": "and",
+					"rules": [
+						{"field": "subject", "operator": "like", "value": "%billing%"},
+					],
+				}
+			),
+		).insert()
+
+		ticket = frappe.new_doc("HD Ticket", subject="my billing is not working").insert()
+
+		self.assertEqual(ticket.agent_group, "Billing")
+
+
+class TestHDAutomation(IntegrationTestCase):
+	"""
+	Integration tests for HDAutomation.
+	Use this class for testing interactions between multiple components.
+	"""
+
+	pass

helpdesk/hooks.py

@@ -38,6 +38,10 @@ website_route_rules = [
 ]
 
 doc_events = {
+    "HD Ticket": {
+        "before_insert": "helpdesk.helpdesk.doctype.hd_automation.hd_automation.apply_automations",
+        "on_update": "helpdesk.helpdesk.doctype.hd_automation.hd_automation.apply_automations"
+    },
     "Contact": {
         "before_insert": "helpdesk.helpdesk.hooks.contact.before_insert",
     },