26ddaba230
Webhook payloads and dashboard live updates for a contact now carry its type: `visitor`, `lead` or `customer`. Since #16077 a visitor's first conversation sends a `contact_updated` event whose `changed_attributes` names `contact_type`, but the payload itself did not carry the field. Now it does, so a consumer can read the new type from the event instead of fetching the contact again. ## Closes Part of [CW-8316](https://linear.app/chatwoot/issue/CW-8316/contacts-contact-type-stale-contact-cleanup-and-opensearch-migration). Follows up on the review of #16077. ## How to test - Add an account webhook subscribed to `contact_created` and `contact_updated`. - Open the widget on a site as a new visitor and send a message. The `contact_updated` delivery carries `"contact_type": "lead"`, and its `changed_attributes` shows the change from `visitor`. - Create a contact from the dashboard. The `contact_created` delivery carries `"contact_type": "lead"`. - Keep the contacts page open in the dashboard while a contact changes. The live update for that contact carries `contact_type` too. ## What changed - `Contact#webhook_data` and `Contact#push_event_data` gain `contact_type`. Both are additive: no existing field changes. - The REST contact payload is unchanged.
Chatwoot
The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
Chatwoot is the modern, open-source, and self-hosted customer support platform designed to help businesses deliver exceptional customer support experience. Built for scale and flexibility, Chatwoot gives you full control over your customer data while providing powerful tools to manage conversations across channels.
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Chatwoot centralizes all customer conversations into one powerful inbox, no matter where your customers reach out from. It supports live chat on your website, email, Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, SMS etc.
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Publish help articles, FAQs, and guides through the built-in Help Center Portal. Enable customers to find answers on their own, reduce repetitive queries, and keep your support team focused on more complex issues.
🗂️ Other features
Collaboration & Productivity
- Private Notes and @mentions for internal team discussions.
- Labels to organize and categorize conversations.
- Keyboard Shortcuts and a Command Bar for quick navigation.
- Canned Responses to reply faster to frequently asked questions.
- Auto-Assignment to route conversations based on agent availability.
- Multi-lingual Support to serve customers in multiple languages.
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- Business Hours and Auto-Responders to manage response expectations.
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- Agent Capacity Management to balance workload across the team.
Customer Data & Segmentation
- Contact Management with profiles and interaction history.
- Contact Segments and Notes for targeted communication.
- Campaigns to proactively engage customers.
- Custom Attributes for storing additional customer data.
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- Slack Integration to manage conversations directly from Slack.
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- Use Google Translate to translate messages from your customers in realtime.
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- Live View of ongoing conversations for real-time monitoring.
- Conversation, Agent, Inbox, Label, and Team Reports for operational visibility.
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Documentation
Detailed documentation is available at chatwoot.com/help-center.
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